FAQ for Ultra ATA/66 Controller Card
SUSPECT: ATAPI, CD-ROM, Removable Devices, DOS, Windows NT, PnP
QUESTION: Will my Ultra66 work with a CD-ROM, or other ATAPI device?
ANSWER: Removable media devices can only work on the Ultra66 in PnP OSs (like Win9x). In an OS like DOS/WinNT, that is not PnP, the removable media drivers cannot see our card because it doesnt use standard resources. In a PnP OS, the Ultra66 drivers must be loaded before the device will be seen.
SUSPECT: PNP, Configuration
QUESTION: Will I have to disable the IDE ports on the motherboard when I install the Ultra66?
ANSWER: The Ultra66 is fully PnP. This means, if everything is working the way its supposed to, that the Ultra66 will be configured AROUND your existing hardware. This will allow you to use the IDE ports on the motherboard at the same time as the ones on the Ultra66.
SUSPECT: Booting from Ultra66, CMOS, SCSI, Configuration
QUESTION: How do I boot from the Ultra66?
ANSWER: There are two ways to make the Ultra66 be the bootable device. One way is to make sure there are no HDDs on the motherboard controllers. The motherboard will not find a bootable device, and allow the Ultra66 to boot. The other way is to change the Boot Sequence in your CMOS to boot from SCSI first. Since the system will see the Ultra66 as a SCSI controller, this will tell the motherboard to ignore its own controllers and allow our card to be the boot device. Some motherboards do not allow this, so it may not be an option for you. You MAY also be able to turn the auto-detection off on your motherboard and set all the HDDs in the CMOS to "None" or "Not Installed". This is if you have devices (other than HDDs) connected to the motherboard. Again, this last suggestion MAY work. Your motherboard may not allow this type of workaround.
SUSPECT: MS-DOS Compatibility Mode Issues
QUESTION: How can I get the HDDs on my Ultra66 out of MS-DOS Compatibility Mode?
ANSWER: Here is a copy of a basic [386Enh] section in the SYSTEM.INI file. Go to the Start Menu. Click on Run. Type in "sysedit". Click on the window that says, "C:\WINDOWS\SYSTEM.INI". Scroll down until you see this section. Compare what you have to what you see here and put a semicolon ( ; ) in front of all the lines that dont appear here. [386Enh] ebios=*ebios device=*vshare device=*dynapage device=*vcd device=*vpd device=*int13 keyboard=*vkd display=*vdd,*vflatd <-may be diff. Due to diff. Display type mouse=*vmouse, msmouse.vxd <-may be diff. Due to diff. Mouse type woafont=dosapp.fon After you make those changes, save, exit, and restart. If the system is still using MS-DOS Compatibility Mode there is one other thing that you can still try. Rename your AUTOEXEC.BAT and CONFIG.SYS files to AUTOEXEC.PTI and CONFIG.PTI. Restart the computer and see if the problem still exists.
SUSPECT: Boot from Ultra 66, SCSI, BIOS, Configuration
QUESTION: How do I boot from the Ultra66 if I already have a SCSI card in the system?
ANSWER: If you have an actual SCSI controller in the system, the computer will attempt to boot from whichever controller is seen first. To get one controller to be seen before another, you must get its BIOS to load first. Manipulating the BIOS address that the card is set to use normally does this. However, the Ultra66 is fully PnP. This means that only the PnP BIOS on the motherboard can control which resources our card uses. In most cases, the PCI slot with the highest priority will be assigned the lowest BIOS address. On most motherboards, the PCI slot with the highest priority is PCI slot #1.
SUSPECT: DVD Playback Issues, Problems,
QUESTION: Why can't I play DVD movies with my Ultra66 installed?
ANSWER: The problem you are experiencing may be related to a bug which was discovered in the v1.42 Ultra66 S.M.A.R.T. driver. The latest driver can be downloaded from ftp://ftp.promise.com/Controllers/IDE/Ultra66/U66_0628.zip. A temporarily solution, however, is to rename the Ultra66 S.M.A.R.T. driver. S.M.A.R.T. is used for problem notification of HDDs which, although unlikely, could occur at some point in the HDD's life span; it is not performance related. The Ultra66 S.M.A.R.T. driver should be located in the C:\Windows\System\Iosubsys" directory. Rename the "PU66VSD.VXD" file to "PU66VSD.PTI" and reboot the system
SUSPECT: Shutdown Issues, Win98 SE, Known Microsoft Issues
QUESTION: Windows 98 - My system does not shutdown properly, which causes scandisk to run on the next boot.
ANSWER: Use the following Steps to help resolve Windows 98 Shutdown issues. From your Windows 98 Desktop - (Start Menu) (Programs) (Accessories) (System Tools) Launch ***System Information*** Go to the menu bar under - TOOLS SYSTEM CONFIGURATION UTILITY Select ADVANCED (under the General File Tab) Checkmark the CHECK BOX that say DISABLE FAST SHUTDOWN When this option is enabled you should have a clean shutdown of windows 98 every time.
SUSPECT: Hard Drive not seen, BIOS Not Installed, CMOS
QUESTION: What does it mean when I boot the system and the Ultra66 says, "BIOS Not Installed"?
ANSWER: The only reason that the Ultra66 BIOS will not install is if it doesn't detect a HDD. If you don't have a HDD connected to our card, connect one. If you do, check the HDD jumper settings and cabling. If your HDD is from WD, and it's the only device on the cable, remove ALL the jumpers from the HDD. If the problem still exists, contact tech support with the following information. What are the HDDs that you're using with the Ultra66? What is the jumper setting on each HDD? What is the version of the BIOS on the Ultra66? Make sure the HDDs on the Ultra66 are defined as "None" or "Not Installed" in the CMOS. Are the cables that you're using with the Ultra66 18" or less? Try switching the PCI slot that the Ultra66 is in. Try resetting the configuration data in the CMOS. This is usually an option in the PnP section of the CMOS. The only available settings for this option will be "Enabled" and "Disabled". Set it to "Enabled", save and exit, and reboot.
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