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ECD Support Articles Ver 6

Section 48-0: ECD Version 6 Support Articles
  1. CD-ROM and CD-Recorder no longer work in Windows 2000/XP EEZ000005
  2. Project, MP3 CD: Play Order (Play List) EEZ000125
  3. How do I find Firmaware Revision in All OS's - EEZ000059
  4. Error "current track contains more than 100 form trans..." EEZ000075
  5. Stop Error in Cdr4_2K.sys when iLink CD-RW DVD-Rom Combination drive is plugged in. PLG000001

 

 

48-0-1: CD-ROM and CD-Recorder no longer work in Wondows 2000/XP - EEZ000005

CD-ROM and CD-Recorder no longer work in Windows 2000/XP


The information in this article applies to:

Easy CD Creator 4.x

Easy CD Creator 5.x

Easy CD & DVD Creator 6.x


On the following Operating Systems:

Windows 2000 Professional

Windows XP Professional

Windows XP Home

Issue

After installing or uninstalling Roxio software, Windows no longer shows CD / DVD devices in My Computer

Cause

CD Burning software must utilize specific windows registry entries in order to access optical devices attached to your computer. At times these entries may become corrupt during the install/uninstall process, or if there are/were multiple CD recording application installed on your computer

Resolution

We currently have a resolution for 2 separate scenarios

Scenario 1:

Applies a fix for devices missing when Roxio Easy CD Creator 4, 5 or Easy CD & DVD Creator 6 are installed on your computer

Scenario 2:

Applies a fix for drives missing after any version of Easy CD Creator or Easy CD & DVD Creator have been completely uninstalled.

Note: If the following solutions do not address your issue, please see our advanced Knowledgebase article # EE6000206.

Scenario 1: (Roxio software is installed on your computer)

- Download “DriveFix_Installed.exe” from the following location

http://softwareupdates.roxio.com/gm/support/tools/DriveFixEZ_Installed.exe

- Double click the file and follow the instruction

- Click “Yes” to restart your computer

- Open “My Computer”

- Windows should now see your devices

Scenario 2: (Roxio software was uninstalled from your computer)

- Download “DriveFix_Uninstalled.exe” from the following location

http://softwareupdates.roxio.com/gm/support/tools/DriveFixEZ_Uninstalled.exe

- Double click the file and follow the instruction

- Click “Yes” to restart your computer

- Open “My Computer”

- Windows should now see your devices

If the above solutions did not resolve your issue and Windows still does not see your devices,

please see our advanced Knowledgebase article # EE6000206

Status

More Information

For more information on this issue see Microsoft knowledgebase Article ID: Q270008 at:

http://search.support.microsoft.com/


Last Reviewed: 12/03/03

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48-0-2: Project, MP3 CD: Play Order (Play List) EEZ000125

Roxio Knowledge Base Article - EEZ000125

Project, MP3CD: Play Order (Play List)

The information in this article applies to: Easy CD Creator 5.x

On the following Operating Systems: Windows 95
Windows NT
Windows 98
Windows 2000
Windows ME
Windows XP

Issue

When I start an mp3 project the mp3 tracks in the source window are in alphabetical order. How do I burn MP3's in the order I would like them to play?

Cause

Resolution

MP3's are technically data files and because of this they will always be burned in alphabetical order. However when recording an MP3 CD from within MP3 CD Project you can set the order in which the tracks play by editing the playlist.m3u before you record the disc. The playlist.m3u will show up as a file on the left side of every MP3 CD layout.

To edit the playlist.m3u do the following:

1) Add the desired MP3 tracks for the disc to the layout

2) Double click the playlist.m3u on the left side of the layout

3) Order the tracks how you would like them or click Random Sort

4) Click OK and record your disc

Note: Not all MP3 players will be able to use the playlist, in this case the songs will be played in
alphabetical order.
Status

More Information

Last Reviewed: 12/18/2003
Keywords: mp3 order play alpha alphabetical

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48-0-3: How do I find Firmaware Revision in All OS's - EEZ000059

How do I find Firmaware Revision in All OS's

The information in this article applies to: Easy CD & DVD Creator

Easy CD Creator

On the following Operating Systems: Windows 95

Windows 98

Windows ME

Windows NT 4

Windows 2000

Windows XP

Issue

How do I find the firmware revision for my CD recorder?
Cause

Resolution

To check the firmware version for your CDR / CDRW drive:

Under Windows XP:

1. Go to "Start" then Right Click on "My Computer" and select the "Manage" option

2. Expand "Storage", then expand "Removable Storage" and then expand "Libraries" (Expand by double clicking)

3. Right Click on the CD-ROM/R/RW’s and choose "Properties"

4. Click on the "Device Information" Tab

5. The Revision is your Firmware Revision

6. Once you have noted the firmware version for your recorder, check with the manufacturer to verify that it is current. If it is not current, you should update to the current version.

Under Windows 2000:

1. For IDE / ATAPI CD-ROM /CD-Recorders Right click "My Computer" icon and select "Manage" menu option.

2. Select "System Information\Components\Multimedia\CD-ROM" option.

3. The Firmware revision is listed after the drive string and long underscore next to PNP device ID.

4. Note: The firmware revision is part of the PNP Device ID and the window may have to be expanded in order for the information to be visible. Also the Firmware revision can also be found in the Music CD Project or Data CD Project under Tools/CD drive Properties.

Under Windows 95/98/ME:

1. Go to the Taskbar.

2. Select Start.

3. Select Settings.

4. Select Control Panel.

5. Double-click on the System icon.

6. Select the Device Manager tab.

7. Click + sign next to CD-ROM category.

8. Double-click on your specific CD recorder.

9. Select the Settings tab. A dialog box will appear listing your recorder model with the firmware revision. Write this information down so you have it handy when you place your order or call tech support.

Under Windows NT:

1. Go to the Taskbar.

2. Select Start.

3. Select Settings.

4. Select Control Panel.

5. Double click on "SCSI Adapters"

6. The next step depending on whether your recorder is an IDE or SCSI model:

If it is an IDE drive, double-click on the "IDE... " section.

If it is a SCSI drive, double-click on the name of your SCSI adapter.

7. Double-click on your recorder's name in the list.

8. Select the "Settings" tab from the "Properties" page. (This page will show the firmware revision for your drive, look for "Firmware revision:" in the right column.)

Status
More Information
Last Reviewed: 05/01/03

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48-0-4: Error "current track contains more than 100 form trans..." EEZ000075

Roxio Knowledge Base Article - EEZ000075

Error "current track contains more than 100 form trans..."

The information in this article applies to: Easy CD Creator (CD Copier)


On the following Operating Systems: Windows 95

Windows 98

Windows ME

Windows NT 4

Windows 2000

Windows XP

Issue

When I try to copy a game or software CD, I get a message: The current track contains more than 100 form transitions.

Cause

Resolution

Easy CD Creator cannot handle more than 100 form transitions on a single track. We have no work around for this. In most cases, we see this with discs that have copyright protection.

--Most of the CDS causing this error are made with a large numbers of form transitions recorded onto the CD to prevent copying, such as game discs or commercial CDs, and we can not copy them.

--Most of the Software Companies that copy protect their discs like this, sell a one-time-backup copy for a small fee. Contact the manufacturer.

Status
More Information
Last Reviewed: 05/01/03

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48-0-5: Stop Error in Cdr4_2K.sys when iLink CD-RW DVD-Rom Combination drive is plugged in. PLG000001

Roxio Knowledge Base Article - PLG000001

Stop Error in Cdr4_2K.sys when iLink CD-RW DVD-Rom Combination drive is plugged in.
The information in this article applies to:

Windows Media Player 9 only

On the following Operating Systems:

Windows 2000 Professional SP4, Windows 2000 Server SP4, Windows 2000 Advanced Server SP4

ISSUE

When you connect a Sony iLink CD-RW DVD-ROM IEEE 1394 combination drive to your computer, you may receive a Stop error (blue screen error) message similar to the following:

KMODE_EXCEPTION_NOT-HANDLED

***Address F7565A59 base at F7564000, DateStamp 3d90d765-Cdr4_2k

After you restart the computer, the Stop error does not recur

CAUSE

This issue will occur if all the following are true:


You have Windows 2000 Service Pack 4.

-and-

Windows Media Player 9 series is installed.

-and-

You connect the Sony iLink CDRW/DVD combo drive to your computer.

RESOLUTION

To resolve this issue please click here to download the latest plug-in update. 

http://softwareupdates.roxio.com/gm/support/5.3.2sp1_up.exe

STATUS: Closed
MORE INFORMATION
Last Reviewed:

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