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Dell`s Media Software

Section 13-0: Dell Media Center
  1. How Do I Make An Audio CD For Use In My Car or With My Home CD Player Using the Sonic™ Program? HO1085918
  2. How do I resolve various issues with InterVideo WinDVD 4.0? FA1083798
  3. How Do I Use the Exact Copy Feature Within the Sonic™ RecordNow!™ Program To Make A Duplicate Master Disc? FA1085892
  4. If I add MP3s to my Computer, will Dell Media Experience detect and list the new MP3 in Music? TT1085886
  5. Why Am I Unable to See My Audio Files in Music in Dell Media Experience™? TT1085523
  6. How Do I List or Play Music in Dell Media Experience™? TT1085520
  7. After Deleting A Music File From My System, the Associated Album Name Remains in the Dell Media Experience™ Album Section TT1084407
  8. Dell Digital Jukebox, Driver, Windows 2000, Windows XP, English, Dell Digital Music Player Dell Digital Jukebox, v.RC10b (MM ver 8.10.1006a), A01 date: 10/28/2003
  9. Dell Digital Jukebox, Firmware, Windows 2000, Windows XP, English, Dell Digital Music Player Dell Digital Jukebox, v.1.00.09, A00 date: 10/28/2003
  10. Movie Maker 2 - Importing DVR-MS Files (Posted bye~Rowbert)
  11. Sonic`s Solutions for Burning Issues (Care of ~ Gossamer)
  12. How to disable Sonic DLA
  13. How Do I Install Sonic MyDVD® and Sonic RecordNow!™ in the Microsoft® Windows® XP Operating System on My Dell™ Inspiron™ 300m? (RG1086055)
  14. Can I Use the Recently Downloaded Photographs As Part Of My Dell Media Experience™ Slide Show Presentation? (TT1084279)
  15. How do I reinstall the MusicMatch Jukebox software that was installed by Dell at the factory? (RG 1034528)
  16. Sonic`s FAQ for DLA & DVD Creator
  17. Unable to Capture Video with Dell Movie Studio (TT1089176)
  18. How Do I Adjust the Settings so My Computer Launches the Dell Media Experience Program Every Time I Start My Computer? (TT1084676)
  19. Links & Tips for Movie Maker (Care of Stan ~ Ziwpiz)
  20. Dell Media Experience FAQ
  21. How Do I Use the Sonic RecordNow! Software with the CD-RW Recorder that is Installed in My Dell Computer? TT1090019
  22. CD Tray will not eject / open, jammed, Sonic DLA, driver.
  23. Clean Install for MyDVD 5 and higher (Sonic`s KB ~ Care of Bpa)
  24. Clean install instructions for Recordnow (Sonic`s KB ~ Care of Bpa)
  25. Sonic Digital Media Edition and/or MyDVD reports "no drives detected" when trying to burn.
  26. Sonic Update Manager Requests a CD When No CD is Available (Dell 294990)
  27. How do I install or uninstall Update Manager?
  28. Quick and easy fix for Sonic Activation Module (care of Boppo)
  29. Incomplete installation of Roxio/Sonic (care of Philip42h)
  30. Clean Uninstall / Reinstall of PowerDVD
  31. C++ Runtime error citing "mediahub.exe"
  32. Clean uninstall of Roxio/Sonic using Roxio Zap & Windows Clean Utility.
  33. RoxWatchTray9.exe problem.
  34. Sonic Solutions Roxio Creator LE 9.0 Patch, VISTA

 

 

 

 

13-0-1: How Do I Make An Audio CD For Use In My Car or With My Home CD Player Using the Sonic™ Program? HO1085918

How Do I Make An Audio CD For Use In My Car or With My Home CD Player Using the Sonic™ Program?

Overview

The RecordNow! feature within Sonic can record songs from files stored on your system or from a CD, to a single CD that can be played in almost any car or home CD player.
To create a CD, perform the following:
Create A CD From Files On Your System
Create A CD Using Other CDs
Click the links above for detailed instructions.

Additional Information

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Create A CD From Files On Your System

To create a CD using files already on your system, perform the following steps:

Double-click the Sonic icon.
The Sonic viewer appears.
Click the Audio tab (This tab has red music notes on it.).
Click Audio CD for Car or Home CD Player.
The Audio CD for Car or Home CD Player window appears.
From the Music on System: window, click to highlight the song to be added to the list.
Click the Add button.
Repeat steps 4 and 5 as often as necessary.
After you have added the desired songs, click the Burn button.

NOTE: Depending on the number of songs selected, it may take a moment for the CD to be created.

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Create A CD Using Other CDs

To create a CD using files already on your system, perform the following steps:
Double-click the Sonic icon.
The Sonic viewer appears.
Click the Audio tab (This tab has red music notes on it.).
Click Audio CD for Car or Home CD Player.
The Audio CD for Car or Home CD Player window appears.
Insert an Audio CD into the CD-ROM.
From the Music on System: window, click the View icon.
From the drop-down menu, click On Drive.
Click to highlight the song(s) to be added to the list.
Click the Add button.
Repeat steps 7 and 8 as often as necessary.
After you have added the desired songs, click the Burn button.

NOTE: Depending on the number of songs selected, it may take a moment for the CD to be created.


Please see the following Dell article:
How to Use Sonic RecordNow!™ With the CD-RW Recorder on a Dell™ Computer

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13-0-2: How do I resolve various issues with InterVideo WinDVD 4.0? FA1083798

How do I resolve various issues with InterVideo WinDVD 4.0?

Problem

While using InterVideo WinDVD 4.0, one of the following issues may occur:

Hitting the stop button twice does not clear bookmark.
Fast User Switching issue where other users would start from the previous user's bookmark.
Blank playing window on extended desktop when playing VCD by WinDVD.
FF/RW on titles with seamless branching will not allow you to return to normal playback until after the branching section.
Multimedia keyboard keys do not all function.
Power Management functions are not blocked or saved if changed while WinDVD is open.
While playing DVD, the system will go into screen saver mode when enabled.
Wallpaper video corruption with WinDVD playing MPEG-1 files.
Added workaround for previews problem for movies Monsters, Inc. and Titan A.E.
Region 2 PAL subtitles show even though disabled.
LCD blacks out for 1-2 seconds when WinDVD is opened or closed.

Solution

Download and install the patch for InterVideo WinDVD 4.0 from support.dell.com by performing the following steps:

Download the Patch
Browse to support.dell.com.

NOTE: You may need to change or enter your Service Tag information if you have more than one Dell system or if this is the first time you have visited your Dell Support site. For more information about your Service Tag, refer to Dell Knowledge Base Article: FA1027149 "What are the Dell™ Express Service Code and Service Tag, and where can I find them?"

Click the link for Downloads.
Search by the exact filename for R62171.EXE.

NOTE: For more information about searching for and downloading files from Dell, click the Help link.

The File Download window appears.
Click Save this program to disk and press OK.
The Save As window appears.
Next to Save In:, select Desktop from the drop-down menu and click Save.
The Download complete window appears.
Click Close.
Install the Patch

Double-click the file R62171.EXE.
The Application:Intervideo Software DVD Patch window appears.
Click the Continue button.

NOTE: The default directory is C:\Dell\Drivers\R62171\.

Click OK.
A message appears indicating that the folder does not exist.

Click Yes.
The message All Files were successfully unzipped appears.

Click OK.
The InterVideo WinDVD 4.0 patch installation will begin.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1083798&c=us&l=en&s=dhs&cs=19

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13-0-3: How Do I Use the Exact Copy Feature Within the Sonic™ RecordNow!™ Program To Make A Duplicate Master Disc? FA1085892

How Do I Use the Exact Copy Feature Within the Sonic™ RecordNow!™ Program To Make A Duplicate Master Disc?

Overview
The Exact Copy feature within Sonic can make a duplicate of a master disc, transferring the disc layout of the original disc to your CD or DVD media.
To create a duplicate of a master disc, perform the following:
Use the RecordNow! Console
Click the link above for detailed instructions.
NOTE: Some CDs are created with copy-protection features which will not allow you to copy an audio CD.

Additional Information
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Use the RecordNow! Console

To create a copy of a master audio disc, perform the following:

Double-click the Sonic icon.
The Sonic window appears.
Select a recorder using the drive drop-down menu on the RecordNow! console.
Insert a blank disc into the drive that will be used for recording.
Click the Audio tab on the RecordNow! console.
The Project Window appears.
Click Exact Copy in the Project Window.
A drive drop-down menu appears in the Project Window.

Select the drive to be used to read the source disc.

NOTE: If you only have one drive, RecordNow! will automatically choose the same drive you selected in Step 2.
Insert the disc you wish to copy.
Click the Burn button.


NOTE: If you are using a single drive, RecordNow! will read the contents of the disc and store it temporarily on the system's hard drive. You will be prompted to insert a blank disc when the RecordNow! program is ready to create a copy of the master disc.

NOTE: If you are using more than one drive, RecordNow! will create a copy of the master disc without requesting that you swap discs. A progress screen will also inform you when the project has been completed.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1085892&c=us&l=en&s=dhs&cs=19

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13-0-4: If I add MP3s to my Computer, will Dell Media Experience detect and list the new MP3 in Music? TT1085886

If I add MP3s to my Computer, will Dell Media Experience detect and list the new MP3 in Music?

Overview
Dell Media Experience Music does not automatically pick up new audio tracks when they are added to the system.
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Details

When you add new audio tracks to your system you will need to run Update Music from Music in Dell Media Experience to have them added.
Support Options
For more troubleshooting assistance, click one of the support options below.
Dell Community Forum
Get answers from Dell customers helping each other.

E-mail Dell
Communicate by e-mail with a Dell Representative.
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1085886&c=us&l=en&s=dhs&cs=19

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13-0-5: Why Am I Unable to See My Audio Files in Music in Dell Media Experience™? TT1085523

Why Am I Unable to See My Audio Files in Music in Dell Media Experience™?

Overview
Before you see audio files in Music in Dell Media Experience you need to do the following:
Search for Audio Files
Click the link above for detailed instructions.
NOTE: To list or play music refer to the following Dell Knowledge Base article: TT1085520 — "How Do I List or Play Music in Dell Media Experience™?"

Additional Information
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Search for Audio Files
Open Dell Media Experience.
Click Music.
Click Update music.
The Searching for music on your computer. window appears.
When the search is complete click the Close button.
You can now list and play music with Dell Media Experience.
NOTE: You will need to perform the Update music task each time you add new music to your computer in order for Dell Media Experience Music to list the tracks.

Return to Overview
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Additional Information

For instructions on how to add music to Dell Media Experience refer to the following Dell Knowledge Base articles:

TT1085504 — "How Can I add an Album to Music in Dell Media Experience?"

TT1085511 — "How Do I Create a Playlist for use in Dell Media Experience™?"

TT1084649 — "How Do I Copy a Music CD in My Music Dell Media Experience™?"

Support Options

For more troubleshooting assistance, click one of the support options below.
Dell Community Forum
Get answers from Dell customers helping each other.
E-mail Dell
Communicate by e-mail with a Dell Representative.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1085523&c=us&l=en&s=dhs&cs=19

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13-0-6: How Do I List or Play Music in Dell Media Experience™? TT1085520

How Do I List or Play Music in Dell Media Experience™?

Overview
To list and play Music in Dell Media Experience do the following:
List Music in Dell Media Experience
Click the link above for detailed instructions.
Additional Information

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List Music in Dell Media Experience
Open Dell Media Experience.
Click Music.
The Recent music window appears.
To the left click the category list you want to view.
A list of music in that category will appear on the right.
Click the music you want to play.
A list of choices for audio tracks in the category chosen will appear on the right.
Click Play to begin playing your audio tracks.

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Additional Information

TT1085504 — "How Can I add an Album to Music in Dell Media Experience?"

TT1085511 — "How Do I Create a Playlist for use in Dell Media Experience™?"

TT1084649 — "How Do I Copy a Music CD in My Music Dell Media Experience™?"

Support Options
For more troubleshooting assistance, click one of the support options below.
Dell Community Forum
Get answers from Dell customers helping each other.
E-mail Dell
Communicate by e-mail with a Dell Representative.
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1085520&c=us&l=en&s=dhs&cs=19

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13-0-7: After Deleting A Music File From My System, the Associated Album Name Remains in the Dell Media Experience™ Album Section TT1084407

After Deleting A Music File From My System, the Associated Album Name Remains in the Dell Media Experience™ Album Section
Overview
After removing a music file from your system and from the Windows Media Player program, the album associated with the music file remains listed within the Album section of Dell Media Experience. To remove the listing from the Album section of Dell Media Experience, perform the following:
Perform A Music Update Within Dell Media Experience
Click the link above for detailed instructions.
Additional Information
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Perform A Music Update Within Dell Media Experience
To execute a music update, perform the following steps:
From the Main page within Dell Media Experience, click the Music button.
Click the Update music button.
The Searching for music on your computer screen appears.
Click the Close button after the search has completed.
The deleted music file's associated album is no longer shown in the Album listing.
--------------------------------------------------------------------------------
Additional Information
Support Options
For more troubleshooting assistance, click one of the support options below.
Dell Community Forum
Get answers from Dell customers helping each other.
E-mail Dell
Communicate by e-mail with a Dell Representative.
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1084407&c=us&l=en&s=dhs&cs=19

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13-0-8: Dell Digital Jukebox, Driver, Windows 2000, Windows XP, English, Dell Digital Music Player Dell Digital Jukebox, v.RC10b (MM ver 8.10.1006a), A01 date: 10/28/2003

http://support.ap.dell.com/ap/en/filelib/download/index.asp?fileid=R68802&sid=&os=Windows_NT&searchtype=age

Release Title: Application: Dell Digital Jukebox, Driver, Windows 2000, Windows XP, English, Dell Digital Music Player Dell Digital Jukebox, v.RC10b (MM ver 8.10.1006a), A01 date: 10/28/2003
Download Hints:

Release Date: 10/28/2003
Description: Dell Digital Jukebox Software Install CD : Driver Version : 1.0.5.0, Dell File Manager Version : 1.00.08, MusicMatch Version : 8.10.1006a

This file is available in the following format(s). Click on the filename to download:

Filename Download Size Format Format Description
R68802.EXE http://support.ap.dell.com/ap/en/filelib/download/download.asp?fileid=R68802&sid

20.64 MB Hard-Drive This file contains a compressed (or zipped) set of files. Download the file to a folder on your hard drive, and then run (double-click) it to unzip the set of files. Follow the instructions to complete the installation.

Additional Information

This is the same as the customer CD but packaged for web download

Initial Release


Compatible with the following operating systems:
Windows 2000 Professional
Windows XP Home Edition
Windows XP Professional

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13-0-9: Dell Digital Jukebox, Firmware, Windows 2000, Windows XP, English, Dell Digital Music Player Dell Digital Jukebox, v.1.00.09, A00 date: 10/28/2003

http://support.ap.dell.com/ap/en/filelib/download/index.asp?fileid=R68800&sid=&os=Windows_NT&searchtype=age


Release Title: Application: Dell Digital Jukebox, Firmware, Windows 2000, Windows XP, English, Dell Digital Music Player Dell Digital Jukebox, v.1.00.09, A00 date: 10/28/2003
Download Hints:

Release Date: 10/28/2003
Description: Firmware for Dell Digital Jukebox Version 1.00.09

This file is available in the following format(s). Click on the filename to download:

Filename Download Size Format Format Description
DJ10009.exe http://support.ap.dell.com/ap/en/filelib/download/download.asp?fileid=R68800&sid


904 KB Rel-Notes-Text This format consists of an archive of text files used to provide help and procedural information to the customer.

Additional Information

Initial Release

Compatible with the following operating systems:
Windows 2000 Professional
Windows XP Home Edition
Windows XP Professional

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13-0-10:  Movie Maker 2 - Importing DVR-MS Files (Posted by~Rowbert)

Also for additional information on Movie Maker, try here:

http://www.windowsmoviemakers.net/Forums/Default.aspx

Best Regards,

Jeff

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13-0-11: Sonic`s Solutions for Burning Issues

 

Here is an article from the Sonic Solutions Knowledge Base that addresses many of these basic issues. While it seems you have been through nearly all  of these steps, I'm putting this up for as a step by step for everybody here as well:

Title
Solutions for Burning issues   

Description
Burning

Symptom
When trying to burn a variety of errors can pop up. Included, but not limited to, are "Device Error- Sense Code (x xx x)", "Unknown Device Error", "Invalid Media Error", "DVDErr, -xxxxxx" and "OSErr, -xxxx" to name a few.

Solution
The majority of these writing errors can be resolved within the first 5 steps.

1) Update your drive's firmware/drivers. Most companies regularly update their firmware and drivers. Some as often as once month. Some never. The Sonic Knowledge Base has a solid assortment of DVD burner drivers and firmware links. To keep this article simple, we are recommending that you search for your firmware by entering your DVD burner's manufacturer's name in the Sonic KB. If you do not find your firmware, please contact the manufacturer via phone or their website.

2) Update your ASPI. ASPI allows efficient communication between internally connected drives/devices. This lack of efficient communication can cause the data not to be speedily transferred from the hard drive to your burner causing buffer issues, and then generating an error. Even if you have a burner connected via USB or firewire, this is highly recommended for the internal hard drives for optimal speed. The links to update ASPI are located below and are separated by the operating system best suited for their versions.

3) Enable DMA. Drive Memory Access also enables better efficiency of data to go from hard drive to hard drive or hard drive to burner. Instructions on enabling DMA are linked below.

4) The media itself. Are you using the correct media for your drive? Example, are you using -R media when your burner only uses +RW? A very common error among users. Also, make sure that you are using the branded media recommended by the manufacturer. Generic or "cheap" media has been known to cause a fair share of wasted discs and money for Sonic users.

5) If you are using an external burner, try utilizing the firewire port instead of a the USB port. The reason being is that while many burners and USB ports may be USB 2.0, they may not be Hi-Speed USB 2.0. USB 2.0 is roughly the same speed as the original USB 1.0 standard where Hi-Speed has a slightly faster transfer rate than firewire. If your USB port or the burner has regular USB 2.0 or USB 1.0, it may not have enough data bandwidth to successfully burn the large amounts of data that a DVD requires. Rather than check your burner and your card (which will be very difficult to determine unless you kept the boxes when you bought them). It's better just to use firewire. For more info on USB specifications, please visit: http://www.usb.org/home

6) If you are still skeptical as to the source of the issue, the best way to isolate if the error is being generated by the burner, our software, or your computer, try building the session to the hard drive. This will eliminate the burner from the equation of the error. If the session builds to your hard drive without issue, then it is a burner related issue. If not, you most likely receive a different error. Consult the Sonic Knowledge base for the error and if it doesn't exist, contact Sonic Support. Instructions to build to your hard drive are listed below.

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13-0-12: How to disable Sonic DLA

Disable Sonic DLA.
1) Click the "Start" button
2) Double Click on the 'My Computer" icon
3) In the "My Computer" window, right click on the CD device then choose "Properties"
4) On the "CD Drive Properties" screen, click on the DLA tab, then remove the checkmark from "Enable DLA on your drives"
5) Click the OK button, then restart computer

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13-0-13: How Do I Install Sonic MyDVD® and Sonic RecordNow!™ in the Microsoft® Windows® XP Operating System on My Dell™ Inspiron™ 300m? (RG1086055)

How Do I Install Sonic MyDVD® and Sonic RecordNow!™ in the Microsoft® Windows® XP Operating System on My Dell™ Inspiron™ 300m?

NOTE: To install another application, refer to the following Dell Knowledge Base article:

RG1086102 — "How Do I Install the Software Applications in the Microsoft® Windows® XP Operating System on My Dell™ Inspiron™ 300m?"

To return to the Dell Inspiron 300m reinstall guide for Windows XP, refer to the following Dell Knowledge Base article:

RG1085947 — "How Do I Install the Microsoft® Windows® XP Operating System on My Dell™ Inspiron™ 300m?"

Additional Information


Install Sonic MyDVD

Insert the Sonic MyDVD CD in the CD drive.
The CD Browser window appears.

Click to select Sonic MyDVD.

Click the Install Now button.
The InstallShield Wizard appears.

Click the Next button.
The License Agreement appears.

Read the license agreement.

Click the Yes button to accept the license agreement.
The message Choose Destination Location appears.

Click the Next button.
The Start Copying Files window appears.

Click the Next button.
The message InstallShield Wizard Complete appears.

Click to select Yes, I want to restart my computer now.

Click the Finish button.
The system will now restart.

Sonic MyDVD is now installed on your system.

Return to Overview

Install Sonic RecordNow!

Insert the Sonic MyDVD or Sonic RecordNow! CD in the CD drive.
The CD Browser window appears.

NOTE: You will have one CD with both Sonic MyDVD and Sonic RecordNow! or two separate CD's, one with Sonic MyDVD and one with Sonic RecordNow!.


Click to select Sonic RecordNow!.

Click the Install Now button.
The Sonic RecordNow! Setup window appears.

Click the Next button.
The License Agreement appears.

Read the license agreement.

Click to select I accept the terms in the License Agreement to accept the license agreement, and then click the Next button.
The Install Location window appears.

Click the Next button.
The Ready to Install window appears.

Click the Install button.
The Setup Wizard Completed window appears.

Click the Finish button.
Wait a few moments and then the Sonic DLA Setup window appears.

Click the Next button.
The License Agreement window appears.

Read the license agreement.

Click to select I accept the terms in the License Agreement to accept the license agreement.

Click the Next button.
The Install Location window appears.

Click the Next button.
The Ready to Install window appears.

Click the Install button.
The Setup Wizard Completed window appears.

Click the Finish button.
A warning message appears advising you to restart your system

Click the Yes button to restart your system.
Your system will restart.

Sonic RecordNow! is now installed on your system.

Additional Information

For assistance troubleshooting DVD movies that will not play, refer to Dell Knowledge Base Article:

FA1065869 — "How do I troubleshoot my DVD in Microsoft® Windows® XP?"

For support on your Sonic software refer to their support site:

Sonic Support

Support Options

For more troubleshooting assistance, click one of the support options below.

Dell Community Forum - Software - Other Software
Get answers from Dell customers helping each other.

E-mail Dell
Communicate by e-mail with a Dell Representative.

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13-0-14: Can I Use the Recently Downloaded Photographs As Part Of My Dell Media Experience™ Slide Show Presentation? (TT1084279)

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1084279&c=us&l=en&s=dhs&cs=19

Can I Use the Recently Downloaded Photographs As Part Of My Dell Media Experience™ Slide Show Presentation? (TT1084279)

Overview

To move the pictures saved within an alternate folder on your system to the My Picture folder, perform the following steps:

Create a New Folder Within My Pictures

Drag and Drop Downloaded Pictures Into the New Folder

NOTE: When creating a slideshow presentation using Dell Media Experience, it is important to note that the Dell Media Experience program will only recognize and list pictures that are saved in the My Pictures folder within Microsoft® Windows® XP.


Create a New Folder Within My Pictures

To create a new folder within the My Pictures folder, perform the following steps:

Click the Start button.

Click the My Pictures icon.
The My Pictures window appears.

Click File and then point to New.

Click to select Folder.
A New Folder icon appears.

At the blinking cursor, type a new name for the folder.

After naming the new folder, press the <Enter> key to save the assigned folder name.

Double-click the newly created folder.
The newly created folder opens.

Drag and Drop Downloaded Pictures Into the New Folder

NOTE: To incorporate pictures into a slide show presentation, the pictures must reside either in the My Pictures folder, or within a folder located in the My Pictures folder.

To add previously obtained pictures to your listing of pictures to be used in the Dell Media Experience slide show presentation, perform the following steps:

Navigate to the location where the pictures are currently saved.

Click to highlight the name of the picture to be used.

NOTE: If there is more than one picture that is to be utilized, press the <Ctrl> button when highlighting the name of the picture to select various pictures.

Drag the highlighted pictures to the newly created folder within the My Pictures folder.

After moving the files to the new folder, close the file window.

The pictures will now be visible in the My Pictures section within Dell Media Experience

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13-0-15: How do I reinstall the MusicMatch Jukebox software that was installed by Dell at the factory? (RG 1034528)

How do I reinstall the MusicMatch Jukebox software that was installed by Dell at the factory? (RG 1034528)

Problem

The MusicMatch Jukebox software becomes corrupted or you format your hard drive and want to reinstall the software.

Solution

On systems shipped before 12/15/00, Dell installed a shareware version of MusicMatch Jukebox. Dell does not offer backup media for the shareware version of MusicMatch Jukebox software. To obtain the shareware version for a reinstallation, perform the following steps:

Browse to the MusicMatch Web site at:
http://www.musicmatch.com/download
Type your name and e-mail address.
Click Download Now.
The File Download window appears.
Click OK.
The Save As window appears.
Select a location to save the file on your hard disk drive.
Click Save.
After the file is downloaded, browse to the folder you saved the file in and double-click the file name.
The installation program begins.
On systems shipped after 12/14/00, the MusicMatch Jukebox software can be reinstalled from the Applications Backup: Dell-Installed Programs CD.

To install the MusicMatch Jukebox software from the CD, perform the following steps:

Insert the Backup: Dell-Installed Programs CD in the CD or DVD drive. The Backup: Dell-Installed Programs Setup window appears.
Click the Cancel button.
Click Yes to cancel Backup: Dell-Installed Programs installation.
Click Finish to exit the InstallShield Wizard.
Click the Start button, click Run, and then type x:\Apps\muscmtch\mmsetup6.exe in the Open box, where x is the drive letter of the CD or DVD drive. Click OK.
Follow the prompts to install the MusicMatch Jukebox software.
For help with specifics on your Dell system, or additional troubleshooting support, search the Dell Support Web site at:

http://support.dell.com

Dell provides you with the troubleshooting tools necessary to resolve most any problem.

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13-0-16: Sonic`s FAQ for DLA & DVD Creator

Dell has included Sonic as one of the softwares that ships with their optical drives. Below are two links covering basic FAQ`s, hopefully the links will stay active and Sonic adds additional support.

http://www.sonic.com/products/dla/faq/default.asp
http://www.sonic.com/products/dvdcreator/faq.htm

Best Regards,

Predator

 

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13-0-17: Unable to Capture Video with Dell Movie Studio (TT1089176)

Unable to Capture Video with Dell Movie Studio

Dell Movie Studio is only able to capture audio and not video.

Refer to Roxio Knowledge Base article EVW000100B for the workaround on this issue.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1089176&c=us&l=en&s=dhs&cs=19

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13-0-18: How Do I Adjust the Settings so My Computer Launches the Dell Media Experience Program Every Time I Start My Computer? TT1084676

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1084676&c=us&l=en&s=dhs&cs=19


Overview

To boot to the Dell Media Experience program every time you turn your computer on, perform the following:

Change the Startup Destination Settings

To change the Startup Destination settings within Dell Media Experience, perform the following steps:

Click the Start button.

Click All Programs.

Click Dell Media Experience.
The Dell Media Experience window appears.

From the main Dell Media Experience page, click the Settings button.
The Settings window appears.

From the Startup Destination option, click the right arrow to locate To Dell Media Experience.

Click the X in the upper right corner to close the Dell Media Experience program window.

Reboot the system.

The Dell Media Experience program will automatically start when the system reboots.

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13-0-19: Links & Tips for Movie Maker (Care of Stan ~ Ziwpiz)

First Windows Movie Maker will not burn to a DVD. They use there own format called High-Mat (see link #1 ) to burn to a CD-R,  which is only compatible with a couple of new home DVD-players or on the computer (You must download the High-Mat) viewer.

You can however save to your hard drive, then convert to a different format.
Here are some good tips for Movie Maker (See link #2)

Also for some additional information and links... (See link #3 )

1. http://www.highmat.com/

2. Windows Movie Maker

3. Helpfull information

http://www.microsoft.com/windowsxp/using/moviemaker/expert/bridgman_burndvd.mspx

Stan

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13-0-20: Dell Media Experience FAQ

You may find this information helpful:

http://service.dell.com/dell/kb/tech_support/folder/1,,856%2B6053,00.html

 

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13-0-21: How Do I Use the Sonic RecordNow! Software with the CD-RW Recorder that is Installed in My Dell Computer? TT1090019

The following Dell article is set up as individual links, please follow the main Dell article here:

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090019&c=us&l=en&s=dhs&cs=19

Best Regards,

Predator

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13-0-22: CD Tray will not eject / open, jammed, Sonic DLA, driver.

1) You can try the Dell article on the use of the Emergency Eject Button found here:

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1037998&c=us&l=en&s=dhs&cs=19

Lately we have seen the button stuck sort half in half out, possibly jammed, engaging it tends to release it. This has happened even when accessing System Set-up, so just because a drive is doing the same thing here does not necessary confirm it is a defective drive. Please try to cover as much as possible.

2) Dell has a patch for Sonic`s DLA program to address a problem with ejecting the media, it can be found here:

R86132

3) We have seen a driver issue cause this as well, Go to Device Manager, select the drive and click "Uninstall or Remove" depending on your Operating system, then re-boot the system, Windows will re-install the proper drivers. Also consider reloading the IDE controller: 3a

3a)Windows XP:

  1. Right Click on My Computer | Properties
  2. Select Hardware Tab | Device Manager
  3. Check for any red X’s or yellow !’s.
    If you see any of these, write down the device name for future reference or additional troubleshooting, click on the device and click Uninstall for each one. Allow the system to reboot to test these changes. If you reboot, repeat steps 1 to 3 to return to the Device Manager and proceed with step 4.
    If you do not see any red X’s or yellow !’s, proceed with step 4
  4. Double-click on IDE ATA/ ATAPI controller
  5. Right click on first entry of Secondary IDE Channel (or Primary IDE Channel with System that have only one IDE channel; The Dell systems with only one IDE Channel will have a SATA Hard drive set-up)
  6. Click Uninstall.
  7. Allow the system to reboot and re-detect the controller.

4) Re-seat the IDE cable going from the motherboard to the back of the drives, have had reports of a loose connection causing this as well.

 

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13-0-23: Clean Install for MyDVD 5 and higher (Sonic`s KB ~ Care of Bpa)

Description Launching Program/Saved Project Symptom A good trouble shooting step for application errors when launching, accessing files and hardware, and other issues that may arise where the installation of MyDVD may have been compromised. Solution

Doing a clean install for MyDVD (and other Sonic products) requires removing certain key components that are usually left behind from the uninstaller. These items are user preferences for your Sonic software such as track lists, project types (not to be confused with the projects themselves), and other items for your application's configuration. These will be eliminated during the clean install process.

Back up all of your projects and source files and keep note of where they were as you may have to place them back in the same file path to make your session work. Sonic recommends that you save your projects and source files in separate folders outside of the application's root folder to prevent complications when a clean install is required.

  1. Start by Removing MyDVD using the "Add/Remove Programs" utility in Windows. (Start menu-->Settings-->Control Panel).
  2. Uninstall previous version of MyDVD from your machine. Manually delete all the files as follows.
  3. Registry Edit instructions:
  4. Reboot your computer (stops services so registry can be written correctly)
  5. Re-install the software.

If these steps do not work, then you will have to perform a complete removal of all Sonic components and software. To do this, complete these steps:

  1. Start by removing Sonic Software using the "Add/Remove Programs" utility in Windows. (Start menu-->Settings-->Control Panel)
  2. Manually uninstall all Sonic software from your machine. Delete all the files as follows:
  3. Go In to the "Application Data" folder (C:\Documents and Settings\--Your name--\Application Data) and delete the Sonic folder. Note: This folder may be hidden and will have to be exposed. To do this:
  4. Delete the "Sonic Shared"/"Sonic" folders from "Common Files" folder (C:\Program Files\Common Files).
  5. Registry Edit instructions:
  6. Reboot your computer (stops services so registry can be writtencorrectly)
  7. Re-install the software.

If you have further problems, please contact Sonic Support.

 

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13-0-24:  Clean install instructions for Recordnow (Sonic`s KB ~ Care of Bpa)

 

WARNING!- This will remove all RecordNow user settings, scan information and favorites.

Note: These instructions apply specifically to Windows XP and Windows 2000.

To perform a clean reinstallation of RecordNow.

1) Uninstall the current copy of RecordNow and Update Manager using the "Add/Remove Programs," control panel.

2) Delete the "RecordNow," folder from your hard drive. (By default this is located inside: C:\Program Files\Sonic\)

3) Edit the Registry to remove entries relating specifically to RecordNow. (As a precaution, please export any registry entries before deleting them.) a. To start the Registry Editor, click on "Start," click on to "Run," type "regedit," and click "OK."

b. Open the "HKEY_CURRENT_USER" folder. (If this folder does not exist, proceed to step f.)

c. Open the "Software" folder.

d. Open the "Sonic" folder.

e. Right-click on the "RecordNow" folder and select delete.

f. Open the "HKEY_LOCAL_MACHINE" folder.

g. Open the "Software" folder.

h. Open the "Sonic" folder.

i. Right-click on the "RecordNow" folder and select delete.

j. Close the Registry Editor.

4) Open C:\Documents and Settings\-username-\Application Data\Sonic and right click on RecordNow and select delete.

5) Restart your computer.

6) Reinstall RecordNow.

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13-0-25: Sonic Digital Media Edition and/or MyDVD reports "no drives detected" when trying to burn.

Please follow this Dell link:

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1093623&l=en&langid=1&c=us&cs=19&s=dhs

 

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13-0-26: Sonic Update Manager Requests a CD When No CD is Available (Dell 294990)

1. Sonic Update Manager Error Message on Boot


The following error message appears on system boot:

’Sonic Update Manager’ The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the ´Sonic Update Manager´ disk and click OK.

2. Download the hotfix from the Sonic/Roxio website.


To correct the problem, click the link below and perform the following steps.

Click the following link to access the hotfix from the Roxio website:

http://tools.roxio.com/support/dell/isum_hotfix.exe


The File Download - Security Warning window appears.
Click Run
The Internet Explorer - Security Warning window appears.
Click Run.
The Sonic - ISUM Hotfix Setup window appears.
Click Yes.
The Sonic - ISUM Hotfix Setup window appears.
Click Yes when the reboot prompt appears.


3. Additional Information

For assistance troubleshooting DVD movies that will not play, refer to Dell Knowledge Base Article:
171591 - "How Can I Troubleshoot Audio Playback for Play DVD in Microsoft® Windows® XP Media Center Edition 2004?"

For support for your Sonic software, refer to the Sonic support site:
Sonic Support
Support Options

For more troubleshooting assistance, click one of the support options below:


Dell Community Forum - Software - Other Software

Get answers from Dell customers helping each other.

E-mail Dell

Communicate by e-mail with a Dell Representative.

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13-0-27: How do I install or uninstall the Update Manger?

Quote from InstallShield:

The Update Service is a tool that InstallShield sells to software vendors that is designed to help you keep your software up-to-date. Keeping your software updated has many benefits, but InstallShield recommends that software vendors build in an option to disable automatic update checking. If you are using an application that uses the Update Service, your application may have a configuration option to disable update checking. Please check your application’s menu options.

If your application does not have this option, InstallShield has created a tool called the Update Manager that can disable automatic update checking. The Update Manager utility lists all applications currently using Update Service on your computer and the Update Service's status with that application.

http://consumer.installshield.com/kb.asp?id=Q111006

 

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13-0-28: Quick and easy fix for Sonic Activation Module (care of Boppo)

Try this.

Go to Start and Run.
Type in MSCONFIG
Go to the Startup Tab on the right.
Disable the following 2 items in the list. uncheck

ISUSPM
ISSCH

Click Apply and the Close - When prompted to do so Restart the System.

Then on restart, just check the System Config Utility box that says 'Don't show this again' and you're done.

Boppo

(from Dell`s Forum)

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13-0-29: Incomplete installation of Roxio/Sonic (care of Philip42h)

Go to Control Panel | Add and Remove Programs, select/highlight Roxi/Sonic and use the Repair option.

The Repair option 'completed' the installation for me without recourse to any additional media.

Philip

 

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13-0-30: Clean Uninstall / Reinstall of PowerDVD.

I do not totally agree with all of #6 and (d) 2 but that is just my opinion....

This is from CyberLink Support.

(1) Please uninstall PowerDVD (by following steps)

(a) Start --> Programs --> Cyberlink PowerDVD (uninstall it). Check the registry for any existing PowerDVD keys and delete them using steps (b) and (c).

(b) Start --> Run ( keyin ""regedit"" ) --> HKEY_Current_User --> Software --> Cyberlink --> PowerDVD and/or PDVD (delete the folder)

(c) Start --> Run ( keyin ""regedit"" ) --> HKEY_Local_Machine --> Software --> Cyberlink --> PowerDVD and/or PDVD (delete the folder).

(d) Search and delete folder named Cyberlink and PowerDVD, if exists. Restart your system.

(2) Update VGA and Sound card driver. Contact your computer manufacturer to get the updates. {Optional in my opinion}

Reset your display settings, screen area to 1024 x 768, color depth to 16 bit and monitor refresh rate to 60 HZ. {Optional in my opinion}

(3) Install PowerDVD program

(4) Please install latest patch for PowerDVD software:
You need to jump over to their support site, may have to be registered. (5) Upgrade to DirectX 9.0c driver http://www.microsoft.com/downloads/search.aspx?displaylang=en&categor


(6) To avoid any compatibility issues, please close all other software and utility applications including virus scans,spyware, screen saver and instant messaging software,{UNINSTALL ANTI-SPYWARE installed on your system,}

I find that a little too much, closing them should work OK

close any popup blocker installed before you launch PowerDVD.

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13-0-31: C++ Runtime error citing "mediahub.exe"

Dell Sonic Digital Media Customers:

When closing Sonic Digital Media after installing Windows Media Player 11, the following messages may appear:

Mediahub.exe - Application Error, The instruction at "0x00a8ac2f" referenced memory at "0xf8a8adb6". The memory could not be "written". Click on OK to terminate the program

Mediahub.exe - Application Error, The instruction at "0x0075001f" referenced memory at "0x01ac791b". The memory could not be "written". Click on OK to terminate the program

Microsoft Visual C++ Runtime Library
Runtime error!
Program:...common Files\Sonic Shared\Sonic Central\Main\Mediahub.exe, R6025 -pure virtual function call
.

http://kb.roxio.com/content/kb/Digital%20Media%20Studio/000058MD

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13-0-32: Clean uninstall of Roxio/Sonic using Roxio Zap & Windows Clean Utility.

Here is the link from Roxio`s forum for their Zap program.:
http://tools.roxio.com/support/tools/roxizap.exe

Then try using the Microsoft Cleanup Utility to get rid of all Roxio and Sonic files on your computer, reboot the system.
http://support.microsoft.com/default.aspx?...kb;en-us;290301

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13-0-33: RoxWatchTray9.exe problem.

How to stop the WatchTRay service from hogging your resources.
Roxio Watched Folders System Tray application. System Tray icon installed by Roxio Easy Media Creator 9 and which allows you to configure your watched folders or to turn the Watched Folders feature of Roxio ON or OFF.

Recommendation :
Right-click on the icon in the System Tray and turn Watched Folders OFF (stop it).
Go to Start, Run and type in msconfig. When it comes up go to the startup tab and disable RoxWatchTray9. Reboot your computer

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13-0-34: Sonic Solutions Roxio Creator LE 9.0 Patch, VISTA

Dell has released a patch for the above mentioned software.

You should find it here

Fixes:

Using Roxio Creator capture video show "Unknown capture error" message.
Audio Import does not allow to import music from CD
Roxio Drag to Disc shipping with Vista causes BSOD and error messages
Incorrect translation found in DVD&Video Tab
Incomplete sentence in DVD & Video
Roxio Drag to Disc Can not format BD-RE
A Diag window pop up when drag files from HDD to Drag-to-disc Icon
audio jukebox disc recorded by Roxio Creator DE can't run at WMP11.

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