SCSI Trouble shooting page 2 (per Adaptec)
Section
61: SCSI TS, page 2
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These are some of the more common questions concerning the SCSI Interface from Adaptec`s site, again I have saved you the trouble of looking them up. Take care!! |
Description:
Installation tips for when the SCSI card driver will not load or hangs
during the Windows 2000 (w2k) installation.
This applies to all Adaptec PCI SCSI adapters/cards running the Windows 2000 operating
system.
Solution:
NOTE:
Use these troubleshooting steps in sequence. Stop once the problem is fixed and do not
execute the next step!
1- Update the motherboard BIOS to make it A.C.P.I. compliant (ACPI= Advanced Configuration
& Power Interface)
2- Disable P.M. and A.C.P.I. in motherboard CMOS (PM= Power Management)
3- Set the option for PnP OS to "No" in motherboard CMOS (Plug&Play
Operating System), even though Windows 2000 is a PnP OS.
4- Hit the F6 key at Windows 2000 CD boot. It allows selecting another SCSI card if
necessary. Unfortunately only the 4 top drives are displayed, and there is no way to
scroll (Microsoft limitation)
5- Hit the F6 key at Windows 2000 CD boot. Selecting "Standard PC" installs
Windows 2000 without ACPI support.
Notes:
--------
a- Windows 2000 requires 700 KB of hard disk space to install, 1 GB is recommended.
b- ACPI can reallocate motherboard resources (IRQs), sometimes causing resources conflicts
instead of fixing them.
c- ACPI does NOT allow manual resources assignment from "Device Manager"
d- If ACPI is disabled in CMOS, and "IRQ steering" is disabled in Windows 2000
"Device Manager", then Windows 2000 cannot change IRQs assigned by the
motherboard.
e- Windows 2000 NTFS 5 created partitions can be read in NT 4 using NT 4 Service Pack 4 or
higher, or by first copying the NTFS40.SYS file from the Windows 2000 CD-ROM \i386
directory to the Windows NT 4 boot disk as NTFS.SYS file in \SYSTEM32 directory and
rebooting.
f- Some NT 4 programs might not work any more after upgrading from NT 4 to Windows 2000.
g- Fax support is only installed by Windows 2000 if a fax is detected at operating system
installation.
h- Swapping the motherboard might cause Windows 2000 not to boot any more.
i- A hardware analyzer for checking Windows 2000 compatibility is available from Microsoft
at: http://www.microsoft.com/windows2000/upgrade/compat/ready.asp
j- Microsoft Support Knowledge base:
http://search.support.microsoft.com/kb/c.asp?fr=0&sa=gn&lng=eng
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 05/29/2000 02:55 AM | Article Number: 000529-0000 |
Category: Troubleshooting / Error Messages | Date Updated: 06/13/2000 09:10 AM |
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61-2:
Im getting Vmm32.vxd errors on boot up of Windows 95/98... (Article Number
990827-0000)
Description:
After installing my SCSI card and my Scanner software, Im getting
Vmm32.vxd errors on boot up of Windows 95/98. How can I resolve this?
This information applies to the following products:
This information applies to the following Operating System(s):
- Windows 98
- Windows 95
Solution:
http://www02.umax.com/support/knowledge/solutions.cfm?docs=SC00049
This article applies to the following Umax Products:
Vmm32.vxd errors on boot up of Windows 95/98
Symptom:
"VMM32 Missing or corrupted unable to load Windows" on bootup.
ATX system shuts off on boot-up.
Next boot takes you into "Safe Mode".
Only able to boot into "Safe Mode"
Solution:
The virtual device driver for the UDS-IS11 SCSI card is too slow for newer processors
and corrupts Window's virtual memory manager (VMM32). This file will be recreated in Safe
Mode so no permanent damage is done to your system. However there is an easy and quick
solution for this problem. Note : It is a good idea to print out these instructions
so you will have them handy throughout the process.
If using a UMAX supported ASPI compatible SCSI card or you wish to quickly restore the system, follow these steps:
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 08/27/1999 01:17 PM | Article Number: 990827-0000 |
Category: Configuration / Installation | Date Updated: 05/31/2000 06:56 AM |
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61-3:
Windows 98 hangs shutting down after installing SCSI controller. (Article Number
990824-0009)
Description:
After installing my SCSI controller, Windows 98 locks up when I attempt
to shut down. The message: "It's now safe to turn off your computer" never
appears.
This information applies to the following product(s):
- 2902, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series,
2940U2W series, 2930U2 series, 3950U2 series - PCI SCSI Card(s)
This information applies to the following Operating System(s):
- Windows 98
Solution:
The Microsoft work around for this issue is to disable the Fast Shutdown
option in Windows 98.
http://support.microsoft.com/support/kb/articles/Q196/0/08.ASP>
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 08/24/1999 03:24 PM | Article Number: 990824-0009 |
Category: Troubleshooting / Error Messages | Date Updated: 09/29/1999 12:08 PM |
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Description:
I am getting a "D0100: SCSI error illegal request in
parameter..."when trying to record. How can I resolve this error?
This information applies to the following product(s):
- Easy CD Creator Deluxe 3.x Suite - Easy CD Creator Deluxe
- Easy CD Creator Deluxe 4.x Suite - Easy CD Creator Deluxe
This information applies to the following Operating System(s):
- Windows 95
- Windows 98
- Windows NT 4
Solution:
How do I set up my SCSI card and devices properly for CD recording?
Also see the following ASK articles for standard troubleshooting steps with Easy CD Creator under Windows 95, Windows 98, and Windows NT:
Product: Easy CD Creator | Sub-Product: Unspecified | Date Created: 04/19/1999 08:22 AM | Article Number: 990419-0004 |
Category: Troubleshooting / Error Messages | Date Updated: 11/09/1999 11:53 AM |
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61-5: SCSI Setup & Basic SCSI Troubleshooting in Windows ( MS Article Q133285 )
The information in this article applies to:
SUMMARY
This article describes setup and troubleshooting tips that you can use for SCSI controllers in Windows.
MORE INFORMATION
Before installing the Windows protected-mode drivers for your SCSI adapter, make
sure the adapter is working in a real-mode configuration. Verify that the drivers for the
adapter are loading in the Config.sys and/or Autoexec.bat files. Once the adapter is
working correctly in real mode you can set up its protected-mode drivers. NOTE: This
section does not apply to Windows Millennium Edition (Me).
To install a Windows protected-mode SCSI controller driver, run the Add New Hardware
Wizard from Control Panel. Windows currently supports SCSI and SCSI 2 adapter types. If
Windows cannot detect your SCSI adapter, manually select your adapter from the list of
SCSI controllers in the Add New Hardware Wizard.
If your controller card is not listed, Windows does not currently support it. Windows will
not load protected-mode drivers for the adapter and you must use real-mode drivers. You
may want to contact the card manufacturer to see if a protected-mode driver is available
for Windows.
Plug and Play SCSI Specifications
SCSI controllers that do not meet these requirements may be compatible with
Windows but are not supported with Plug and Play functionality.
One of the first steps in troubleshooting is to remove a conflicting device
driver and reinstall it in Device Manager. An exclamation point in a yellow circle or an
"X" in a red circle in Device Manager indicates a potential hardware conflict or
a device that has been disabled. Restart Windows in Safe mode and remove any conflicting
SCSI device drivers in Device Manager. Restart Windows normally and start the Add New
Hardware Wizard by double-clicking the Add New Hardware icon in Control Panel.
If you are still experiencing problems, check the following items:
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