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SCSI Trouble shooting page 2 (per Adaptec)

 

 

Section 61: SCSI TS, page 2
  1. SCSI card driver not loading or hanging at Windows 2000 (w2k) installation. (000529-0000)
  2. I’m getting Vmm32.vxd errors on boot up of Windows 95/98. (990827-0000)
  3. Windows 98 hangs shutting down after installing SCSI controller. (990824-0009)
  4. 'D0100: SCSI error illegal request in parameter' - How can I resolve this error? (990419-0004)
  5. SCSI Setup & Basic SCSI Troubleshooting in Windows. ( MS Q133285)

These are some of the more common questions concerning the SCSI Interface from Adaptec`s site, again I have saved you the trouble of looking them up. Take care!!

61-1: SCSI card driver not loading or hanging at Windows 2000 (w2k) installation (Article Number 000529-0000)

Description:

Installation tips for when the SCSI card driver will not load or hangs during the Windows 2000 (w2k) installation.

This applies to all Adaptec PCI SCSI adapters/cards running the Windows 2000 operating system.

Solution:

NOTE:
Use these troubleshooting steps in sequence. Stop once the problem is fixed and do not execute the next step!

1- Update the motherboard BIOS to make it A.C.P.I. compliant (ACPI= Advanced Configuration & Power Interface)
2- Disable P.M. and A.C.P.I. in motherboard CMOS (PM= Power Management)
3- Set the option for PnP OS to "No" in motherboard CMOS (Plug&Play Operating System), even though Windows 2000 is a PnP OS.
4- Hit the F6 key at Windows 2000 CD boot. It allows selecting another SCSI card if necessary. Unfortunately only the 4 top drives are displayed, and there is no way to scroll (Microsoft limitation)
5- Hit the F6 key at Windows 2000 CD boot. Selecting "Standard PC" installs Windows 2000 without ACPI support.

Notes:
--------
a- Windows 2000 requires 700 KB of hard disk space to install, 1 GB is recommended.
b- ACPI can reallocate motherboard resources (IRQs), sometimes causing resources conflicts instead of fixing them.
c- ACPI does NOT allow manual resources assignment from "Device Manager"
d- If ACPI is disabled in CMOS, and "IRQ steering" is disabled in Windows 2000 "Device Manager", then Windows 2000 cannot change IRQs assigned by the motherboard.
e- Windows 2000 NTFS 5 created partitions can be read in NT 4 using NT 4 Service Pack 4 or higher, or by first copying the NTFS40.SYS file from the Windows 2000 CD-ROM \i386 directory to the Windows NT 4 boot disk as NTFS.SYS file in \SYSTEM32 directory and rebooting.
f- Some NT 4 programs might not work any more after upgrading from NT 4 to Windows 2000.
g- Fax support is only installed by Windows 2000 if a fax is detected at operating system installation.
h- Swapping the motherboard might cause Windows 2000 not to boot any more.
i- A hardware analyzer for checking Windows 2000 compatibility is available from Microsoft at: http://www.microsoft.com/windows2000/upgrade/compat/ready.asp
j- Microsoft Support Knowledge base:
http://search.support.microsoft.com/kb/c.asp?fr=0&sa=gn&lng=eng

 

Product: SCSI Hardware Sub-Product: Unspecified Date Created: 05/29/2000 02:55 AM Article Number: 000529-0000
Category: Troubleshooting / Error Messages Date Updated: 06/13/2000 09:10 AM  

 

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61-2: I’m getting Vmm32.vxd errors on boot up of Windows 95/98... (Article Number 990827-0000)

Description:

After installing my SCSI card and my Scanner software, I’m getting Vmm32.vxd errors on boot up of Windows 95/98. How can I resolve this?

This information applies to the following products:

  • 1505 series, 1510 series, 1515, 1520 / 1522 series, 1530, 1540 / 1542 series - ISA SCSI Card(s)
  • 2902, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series, 19260, 29160N, 29160, 39160 - PCI SCSI Card(s)
  • 1450 series, 1460 series, 1480 series - PCMCIA SlimSCSI Card(s)
  • 1350 series, 348 series, 358 series - Parallel / USB Adapter(s)



This information applies to the following Operating System(s):

- Windows 98
- Windows 95

Solution:

This is a known issue documented in Umax Knowledge Base article SC00049. Click on the URL below to go directly to Umax's knowledgebase:

http://www02.umax.com/support/knowledge/solutions.cfm?docs=SC00049

This article applies to the following Umax Products:

  • Astra 1200S
  • Astra 1220P
  • Astra 1220S
  • Astra 1220U
  • Astra 610P
  • Astra 610S

Vmm32.vxd errors on boot up of Windows 95/98

Symptom:
"VMM32 Missing or corrupted unable to load Windows" on bootup.
ATX system shuts off on boot-up.
Next boot takes you into "Safe Mode".
Only able to boot into "Safe Mode"

Solution:
The virtual device driver for the UDS-IS11 SCSI card is too slow for newer processors and corrupts Window's virtual memory manager (VMM32). This file will be recreated in Safe Mode so no permanent damage is done to your system. However there is an easy and quick solution for this problem. Note : It is a good idea to print out these instructions so you will have them handy throughout the process.

If using a UMAX supported ASPI compatible SCSI card or you wish to quickly restore the system, follow these steps:

  1. Click on the "Start" button and choose "Run".
  2. In the "Open:" field type "sysedit" and click on the "OK" button.
  3. The System Configuration Editor will open. Choose the "C:\WINDOWS\SYSTEM.INI" window.
  4. Scroll down to the "[386 enh]" section. The first line under below "[386 enh]" will read:
    "Device=c:\windows\umaxis11.386".
  5. Disable this line by entering two (2) semi-colons in front of it: ";; Device=c:\windows\umaxis11.386".
  6. Pull down the "File" menu and choose "Save". Pull down the "File" menu again and choose "Exit".
  7. Restart the computer.



Product: SCSI Hardware Sub-Product: Unspecified Date Created: 08/27/1999 01:17 PM Article Number: 990827-0000
Category: Configuration / Installation Date Updated: 05/31/2000 06:56 AM    


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61-3: Windows 98 hangs shutting down after installing SCSI controller. (Article Number 990824-0009)

Description:

After installing my SCSI controller, Windows 98 locks up when I attempt to shut down. The message: "It's now safe to turn off your computer" never appears.

This information applies to the following product(s):

- 2902, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series - PCI SCSI Card(s)

This information applies to the following Operating System(s):

- Windows 98

Solution:

The Microsoft work around for this issue is to disable the Fast Shutdown option in Windows 98.

  1. Click Start, point to Programs, point to Accessories, point to System tools, and then click System Information.
  2. On the Tools menu, click System Configuration Utility.
  3. On the General tab, click Advanced.
  4. Click the Disable Fast Shutdown check box to clear it, click OK, and then click OK again.
  5. Click Yes when you are prompted to restart your computer.



http://support.microsoft.com/support/kb/articles/Q196/0/08.ASP>

Product: SCSI Hardware Sub-Product: Unspecified Date Created: 08/24/1999 03:24 PM Article Number: 990824-0009
Category: Troubleshooting / Error Messages Date Updated: 09/29/1999 12:08 PM  

 

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61-4: 'D0100: SCSI error illegal request in parameter' - How can I resolve this error? (Article Number990419-0004)

Description:

I am getting a "D0100: SCSI error illegal request in parameter..."when trying to record. How can I resolve this error?

This information applies to the following product(s):

- Easy CD Creator Deluxe 3.x Suite - Easy CD Creator Deluxe
- Easy CD Creator Deluxe 4.x Suite - Easy CD Creator Deluxe

This information applies to the following Operating System(s):

- Windows 95
- Windows 98
- Windows NT 4

Solution:

This error indicates a problem with the SCSI configuration at some level. Please see the following A.S.K. article:

How do I set up my SCSI card and devices properly for CD recording?

Also see the following ASK articles for standard troubleshooting steps with Easy CD Creator under Windows 95, Windows 98, and Windows NT:


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 04/19/1999 08:22 AM Article Number: 990419-0004
Category: Troubleshooting / Error Messages Date Updated: 11/09/1999 11:53 AM  

 

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61-5: SCSI Setup & Basic SCSI Troubleshooting in Windows ( MS Article Q133285 )

 

SCSI Setup & Basic SCSI Troubleshooting in Windows ( Article Q133285 )


The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
  • Microsoft Windows 95

SUMMARY

This article describes setup and troubleshooting tips that you can use for SCSI controllers in Windows.

MORE INFORMATION

Setting Up SCSI Adapters in Windows 95 and Windows 98

Before installing the Windows protected-mode drivers for your SCSI adapter, make sure the adapter is working in a real-mode configuration. Verify that the drivers for the adapter are loading in the Config.sys and/or Autoexec.bat files. Once the adapter is working correctly in real mode you can set up its protected-mode drivers. NOTE: This section does not apply to Windows Millennium Edition (Me).

To install a Windows protected-mode SCSI controller driver, run the Add New Hardware Wizard from Control Panel. Windows currently supports SCSI and SCSI 2 adapter types. If Windows cannot detect your SCSI adapter, manually select your adapter from the list of SCSI controllers in the Add New Hardware Wizard.

If your controller card is not listed, Windows does not currently support it. Windows will not load protected-mode drivers for the adapter and you must use real-mode drivers. You may want to contact the card manufacturer to see if a protected-mode driver is available for Windows.


Plug and Play SCSI Specifications

  • The adapter must support at least the SCAM level 1 protocol for automatic SCSI ID assignment. SCAM (SCSI Configured Automatically) refers to a proposal for the SCSI-3 interface standard.

  • Automatic termination of the SCSI bus by the SCSI controller must occur.

SCSI controllers that do not meet these requirements may be compatible with Windows but are not supported with Plug and Play functionality.

Troubleshooting

One of the first steps in troubleshooting is to remove a conflicting device driver and reinstall it in Device Manager. An exclamation point in a yellow circle or an "X" in a red circle in Device Manager indicates a potential hardware conflict or a device that has been disabled. Restart Windows in Safe mode and remove any conflicting SCSI device drivers in Device Manager. Restart Windows normally and start the Add New Hardware Wizard by double-clicking the Add New Hardware icon in Control Panel.

If you are still experiencing problems, check the following items:

  • The SCSI bus must be configured properly for Windows to load protected-mode drivers. The configuration of a SCSI bus can be separated into the two following processes:

    1. Configuring the SCSI bus itself. This includes terminating both ends of the SCSI bus, setting the Logical Unit Number (LUN), and setting the device IDs. The LUN is used to designate which SCSI controller is being accessed in a system with more than one controller being used. The SCSI device ID is similar, but is the designation for multiple devices on one controller.

      Check to make sure that termination is correct. Incorrect termination is a common problem when setting up SCSI devices. Consult the SCSI controller manual or manufacturer for details on configuring your SCSI bus.

    2. Configuring the SCSI host adapter. This includes assigning its IRQ line, DMA channel, UMB range, and so on. Consult the SCSI controller manual or manufacturer for details.

     

  • Most ASPI-compliant cards have an option to enable or disable their boot ROM BIOS. Enabling the BIOS makes the SCSI drive bootable. However, SCSI drives are commonly used as a secondary disk subsystems (with the traditional IDE/ATA drive serving as the boot disk subsystem). Disable the BIOS if the computer does not boot from the SCSI drive.

  • For Windows 95 and Windows 98, if the SCSI card works in MS-DOS but is not fully functional in Windows using the protected-mode drivers, look at the parameters in the real-mode driver line in the Config.sys file and modify the switches or parameters on the Settings tab in Device Manager. The Windows drivers support only the switches and parameters supported by the real-mode drivers provided by the manufacturer.

  • For Windows 95 and Windows 98, Windows may have problems switching from real-mode drivers to protected-mode drivers with untested third-party real-mode drivers. Temporarily disable the real-mode drivers in the Config.sys and/or Autoexec.bat files by placing the word "rem" (without quotation marks) at the beginning of the driver lines. Restart Windows and try accessing the SCSI drive or check Device Manager for non-functioning devices.

  • Examine the Bootlog.txt file. Check the following items:

    • Are the SCSI drivers being initialized properly?

    • Can the SCSI drive be accessed at all?

    • Is a Windows protection error (WPE) received and is a SCSI VxD/MPD/PDR the last entry in the file?

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