SCSI Trouble shooting (per Adaptec)
Description: |
Why can't I boot to my SCSI hard drive an IDE / EIDE (ATAPI) hard
drive is installed?. How can I change the boot order of the I/O controllers? This information applies to the following products: - 1515, 1520 / 1522 series, 1530, 1540 / 1542 series - ISA SCSI Card(s) - 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series, 19160, 29160N, 29160, 39160 - PCI SCSI Card(s) This information applies to the following Operating System(s): - All PC |
Solution: |
On most older motherboards the IDE controller takes priority over the
SCSI controller in the boot order. On these old motherboards there is no CMOS / BIOS
utility option to change the boot order from IDE first to SCSI first. Because of this, you
must completely disable the IDE controller to boot to a SCSI hard drive connected via an
Adaptec SCSI controller card. Most new motherboards have an option in their CMOS / BIOS setup utility to arrange the boot order of the I/O controllers. These newer motherboards allow you to boot from a SCSI hard drive connected via an Adaptec SCSI controller card and also keep your IDE controller enabled for support of your IDE devices. The boot order of the I/O controllers is a function of the motherboard's CMOS / BIOS setup - it is not a function of the SCSI controller's BIOS. Please check with the motherboard / computer manufacturer for a CMOS / BIOS update that includes the option to choose the boot order of the I/O controllers. If this feature is not available through a CMOS / BIOS update, then you must disable the IDE controllers on the motherboard when you booting from a SCSI hard drive. NOTE: You may boot from an IDE hard drive and still use your SCSI devices attached via an Adaptec SCSI controller. Please see the following ASK article for more information: |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 08/23/1999 08:35 AM | Article #: 990823-0001 |
Category: General | Date Updated: 04/18/2000 06:58 AM |
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Description: |
Frequently Asked Questions about the 29160 and 39160 64-bit PCI SCSI
Cards This information applies to the following products: - Adaptec SCSI Cards 29160 and 39160 This information applies to the following Operating System(s): - All / PC |
Solution: |
Q. Do the 29160 and 39160 support all PCI 2.1 compliant modes? A. Yes, both the 29160 and 39160 should operate properly in PCI based motherboard that are fully PCI 2.1 compliant - in either 32 bit (3.3V or 5V) or 64 bit (3.3V or 5V) PCI slots. The PCI specification allows for multiple clock speeds and bus voltages. At 5V, PCI cards operate at 33 MHz. At 3.3V, PCI cards may operate at either 33 or 66 MHz depending on the motherboard. These variables are independent of the PCI bus width (i.e., 32 or 64 bit). Q. Are the 29160 and 39160 backwards compatible with 32-bit PCI slots? A. These cards will operate in most motherboards with 32-bit PCI slots. The motherboard must be fully PCI 2.1 compliant. Check with your motherboard manufacturer to see if it is fully PCI 2.1 compliant. Q. Is the 50 pin connector on the 39160 part of Channel A or Channel B? A. The 50 pin connector on the 39160 is part of Channel A. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 02/03/2000 12:45 PM | Article #: 000203-0004 |
Category: General | Date Updated: 02/09/2000 09:52 AM |
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60-3:
Is it necessary for the last SCSI device on the cable to be terminated? (Article
#990428-0003)
Description: |
Is it necessary for the last SCSI device on the cable to be
terminated? This information applies to the following product(s): · 1505 series, 1510 series, 1515, 1520 series, 1530p, 1540 series, 2902, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series This information applies to the following Operating System(s): · All / PC · Mac OS (Adaptec PowerDomain SCSI cards only) |
Solution: |
It is mandatory that on each end of the SCSI bus be properly
terminated. The SCSI bus, can be terminated by either a terminator block, or a SCSI
device. Improper termination could cause your SCSI card not to initialize, cause the
driver to not to load and could even be the possible source and cause of data corruption. If you are running a dual channel SCSI controller, such as the AHA-3940AUW or a segmented controller, such as the AHA-2940U2W, each channel or segment is considered, a separate, SCSI Bus and must be terminated properly. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/28/1999 07:45 AM | Article #: 990428-0003 |
Category: Configuration / Installation | Date Updated: 05/20/1999 07:31 AM |
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60-4:
How do I access my SCSI CD ROM under DOS? (Article #990429-0000)
Description: |
How do I access my SCSI CD ROM under DOS? This information applies to the following product(s): - 1505 series, 1510 series, 1515, 1520 series, 1530p, 1540 series - ISA SCSI Card(s) - 2902, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series, 29160N, 29160, 39160 - PCI SCSI Cards This information applies to the following Operating System(s): - DOS |
Solution: |
You can go directly to Adaptec's DOS Configuration Utility which contains step by step instructions and will automatically generate the command lines you need to place in your CONFIG.SYS and AUTOEXEC.BAT files based on the particular Adaptec SCSI card you're using. The URL is as follows: http://www.adaptec.com/support/faqs/dosdrvraccess.html You can download all of the DOS drivers for Adaptec's SCSI cards in one package called DOSDRVR.EXE by clicking here. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/29/1999 08:03 AM | Article #: 990429-0000 |
Category: How To | Date Updated: 05/02/2000 01:49 PM |
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Description: |
My PCI card was detected, but now has the yellow ! on the driver in Device Manager. This information applies to the following product(s): · 2902, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series This information applies to the following Operating System(s): · Windows 95, Windows 98 |
Solution: |
Restart the system and bypass the real mode drivers. (When the screen displays the message: Starting Windows95. . ., press the F8 key on your keyboard. Select "Step-by-step confirmation" from the Windows Startup menu. Answer 'yes' to all prompts EXCEPT for "Load all device drivers Config.Sys" and "Load all device drivers Autoexec.bat". Answer no to those two prompts.) If the driver still has a yellow !, update the driver from the Adaptec OLS (on-line services). If the driver is updated but still has a yellow !, select the 'Computer' icon at the top of the Device Manager window. Double-click on the icon. The system IRQ resources are listed. Verify the SCSI card is listed with a non-shared IRQ and there is not a ! on the listed IRQ or on any other devices. A yellow ! on the SCSI card or other devices indicates a IRQ conflict. Try to correct an IRQ conflict in the system CMOS. If there is no apparent conflict, check System Performance for details of the problem. A solution may require installation of a anti-virus program, or reformatting the hard drive. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/27/1999 09:20 AM | Article #: 990427-0020 |
Category: Troubleshooting / Error Messages | Date Updated: 04/28/1999 11:56 AM |
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60-6:
How do I assign the Interrupt Request (IRQ) for my PCI SCSI card? (Article #990412-0000)
Description: |
How do I set the Interrupt Request (IRQ) for the adapter? This information applies to the following product(s): - 2902, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series - PCI SCSI Card(s) This information applies to the following Operating System(s): - All / PC |
Solution: |
Here are some basic steps that can assist the motherboard in correctly allocating resources to your PCI devices and / or resolve existing IRQ conflicts:
If you're working with Microsoft Windows 95, 98, or NT, please see the following Microsoft Tech Net articles for more details about PCI resource allocation:
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Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/12/1999 03:24 PM | Article #: 990412-0000 |
Category: Configuration / Installation | Date Updated: 03/22/2000 02:18 PM |
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60-7:
FDISK reports 'No Fixed Disks Present' but card's BIOS sees the drive. (Article
#990816-0021)
Description: |
FDISK reports 'No Fixed Disks Present' but the SCSI Host Adapter's
BIOS scans and finds the hard drive. This information applies to the following product(s): - 1515, 1520 / 1522 series, 1530, 1540 / 1542 series - ISA SCSI Card(s) - 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series - PCI SCSI Card(s) This information applies to the following Operating System(s): - DOS, Windows 3.x, Windows 95, Windows 98 |
Solution: |
If this is the only hard drive in the system and it is SCSI, and there
is a built in IDE controller on the motherboard, make sure the IDE controller is disabled
or set for none (no hard drives installed. Double check and set the SCSI ID of the hard drive to ID=0. Boot without loading any DOS drivers in the config.sys or autoexec.bat files. Renaming the config.sys and autoexec.bat files will keep any DOS drivers from loading. Older DOS drivers may interfere with FDISK, and prevent it from seeing any attached hard drives. As a last resort, load DOS drivers ASPIxdos.sys (the correct ASPI2DOS.sys, ASPI4DOS.sys, or ASPI8DOS.sys for your SCSI Host Adapter) and ASPIDISK.sys and us the Adpatec AFDISK program to create a small partition. Once the partition has been created, remove the drivers, and again try and to run FDISK, if it finds the hard disk, remove the partition created with AFDSIK and create a new partition with FDISK. If the primary partition created is smaller than the full capacity of the drive, you must make partition 1,(the primary partition) active. This is also done with the FDISK utility. After you have created a partition on the drive with FDISK, you will need to reboot your system and run the Format/s command on the partition, to high level format it and /s to transfer the system files. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 08/16/1999 03:15 PM | Article #: 990816-0021 |
Category: Troubleshooting / Error Messages | Date Updated: 08/17/1999 07:40 AM |
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60-8:
Installing a PCI Adaptec host adapters in Windows 95 or 98... (Article #990428-0098)
Description: |
What is the procedure for installing a PCI SCSI card in Windows 95 or
98? This information applies to the following product(s): · 2902 series, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series This information applies to the following Operating System(s): - Windows 95 - Windows 98 |
Solution: |
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Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/28/1999 03:38 PM | Article #: 990428-0098 |
Category: Configuration / Installation | Date Updated: 09/21/1999 03:21 PM |
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Description: |
NT reports 'Inaccessible boot device' after changing SCSI controllers.
How do I resolve this? This information applies to the following product(s): - 1505 series, 1510 series, 1515, 1520 / 1522 series, 1530, 1540 / 1542 series - ISA SCSI Card(s) - 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series - PCI SCSI Card(s) This information applies to the following Operating System(s): - Windows NT 4 |
Solution: |
"NOTE: Attempting to start Windows NT with a SCSI hard disk controller other than the one Windows NT is installed and configured for is not supported. Customers should attempt this workaround at their own risk. " See the following URL for Microsoft's suggested workaround if you cannot switch back to the original SCSI controller: http://support.microsoft.com/support/kb/articles/q198/8/59.ASP If you're switching between a 2940UW and a 2940U2W, then you can also try the following steps:
Click Here to review a related A.S.K. article. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 08/24/1999 02:36 PM | Article #: 990824-0005 |
Category: Troubleshooting / Error Messages | Date Updated: 02/02/2000 04:50 PM |
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60-10:
Why must I use an IRQ above IRQ 09 for my AVA-2906 PCI SCSI card? (Article #990722-0000)
Description: |
Why must I use an IRQ above IRQ 09 for my AVA-2906 PCI SCSI card? This information applies to the following products: - 2906 Series PCI SCSI Card(s) This information applies to the following Operating System(s): - All / PC |
Solution: |
The Adaptec AVA-2906 Installation Guide incorrectly states the
following: " This statement can be ignored. If your motherboard assigns the AVA-2906 an IRQ below IRQ 09 it means that the IRQ was available for PCI allocation. For more information on PCI IRQ allocation Click Here. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 07/22/1999 10:12 AM | Article #: 990722-0000 |
Category: Configuration / Installation | Date Updated: 09/21/1999 02:54 PM |
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60-11:
What is bus mastering? (Article #990429-0007)
Description: |
What is bus mastering? This information applies to the following product(s): · 1505 series, 1510 series, 1515, 1520 series, 1530p, 1540 series, 2902, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series This information applies to the following Operating System(s): · All / PC |
Solution: |
Bus mastering is a method of transferring data through a Bus in which the device takes over the Bus and directly controls the transfer of data to the computers memory. Bus mastering uses DMA (Direct Memory Access) and a Bus mastering controller speeds up the system by by-passing the CPU when it addresses memory. This frees the CPU to process other commands that are in the cache. Bus mastering PCI cards do not use a DMA channel, but can still directly access memory without going through the CPU. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/29/1999 09:22 AM | Article #: 990429-0007 |
Category: General | Date Updated: 05/24/1999 01:14 PM |
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60-12:
How do I set up my SCSI card and devices properly for CD recording? (Article #990416-0022)
Description: |
How do I set up my SCSI card and devices properly for CD recording? This information applies to the following product(s): - Easy CD Creator Deluxe Suite 3.x - Easy CD Creator Deluxe, CD Copier Deluxe, CD Spin Doctor - Easy CD Creator Deluxe Suite 4.x - Easy CD Creator Deluxe, CD Copier Deluxe, CD Spin Doctor, DirectCD This information applies to the following Operating System(s): - Windows 95 - Windows 98 - Windows NT 4 |
Solution: |
To properly configure your SCSI card and devices:
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Product: Easy CD Creator | Sub-Product: Unspecified | Date Created: 04/16/1999 12:17 PM | Article #: 990416-0022 |
Category: How To | Date Updated: 12/10/1999 12:27 AM |
60-13:
My SCSI device is not detected by the card's BIOS. Why? (Article #990426-0009)
Description: |
My SCSI device is not detected by the card's BIOS. Why? This information applies to the following product(s): · 1520 series, 1530p, 1540 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series This information applies to the following Operating System(s): · All / PC |
Solution: |
Most devices will be detected with the default BIOS settings. Some devices (scanners, CD-ROMs, slide scanners, tape drives) do not support BIOS functions such as "Sync Negotiation", "SCSI Bus Reset" or "Disconnect" and may not be detected. For some non-wide devices, such as some CD-ROM readers, the default value of a wide SCSI card for "Initiate Wide Negotiation" or "Parity" must be disabled for the device to be sensed. Device detection at the BIOS level can be initiated by selecting the SCSI Disk Utility option from "SCSI Select". If the device cannot be detected, or the system locks during the bus scan, changing the parameters should work. If changing parameters in the BIOS does not allow the device to be detected, check cable(s), SCSI ID configuration, termination, total cable length, or replace the device with a known good device. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/26/1999 02:47 PM | Article #: 990426-0009 |
Category: Troubleshooting / Error Messages | Date Updated: 04/27/1999 03:31 PM |
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60-14:
Adaptec SCSI Driver loads with a yellow ! - Code 30 in Windows 9x (Article #990713-0000)
Description: |
After installing the SCSI adapter, the driver in Windows 9x has a
yellow ! in Device Manager. The Device Status for the adapter indicates "This device
is using an Interrupt Request (IRQ) resource that is in use by another device and cannot
be shared. You must change the conflicting setting or remove the real-mode driver causing
the conflict (Code 30)" This information applies to the following products: 2902 2910 Series 2930 Series 3940 Series 2930U2 Series 2906 Series 2920 Series 2940 Series 2940U2W Series 3950U2 Series PCI SCSI Card(s) This information applies to the following Operating System(s): Windows 98 and Windows 95 |
Solution: |
This usually indicates a conflict between a Real Mode (DOS) driver and
the Protected Mode driver for the SCSI adapter. The Real Mode drivers in question, often
are used for an IDE CD-ROM Drive or a Sound Card. Go to Start->Run, type "Sysedit" in the Run window and press "OK". Examine the AUTOEXEC.BAT file and attempt to locate any lines which may refer to a file with an .exe or .com extension. Try to find out from the name of the file or the name of the directory for which it loads if it relates to a Sound Card. If it does, go to the beginning of the specific line and type "REM ", then save the file. Examples of lines which may cause this behavior: LH C:\WINDOWS\SYSTEM\ASP4DOS.COM LH C:\WINDOWS\AU30DOS.COM C:\PROGRA~1\CREATIVE\SBLIVE\DOSDRV\SBEINIT.COM Most of the time, these lines are used for Sound Blaster Emulation under DOS and will not affect your sound card drivers in Windows. Contact your sound card / system manufacturer to get more details about the respective files. While in Sysedit, also examine the CONFIG.SYS file and locate any lines that load drivers for an IDE CD-ROM. These lines will most of the time start with "DEVICE" or "DEVICEHIGH". REM out the specific lines and save the file. Close Sysedit. You will need to shutdown and restart Windows for these changes to take effect. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 07/13/1999 12:05 PM | Article #: 990713-0000 |
Category: Troubleshooting / Error Messages | Date Updated: 07/13/1999 12:22 PM |
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Description: |
I am adding a SCSI card and a hard drive to my existing system. When the system boots, the hard drive attached to the SCSI card is detected, but my existing secondary partition(s) on my drives have their drive letters change. How can I correct this? This information applies to the following product(s): · 1515, 1520 series, 1530p, 1540 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series This information applies to the following Operating System(s): · DOS, Windows 3.x, Windows 95, Windows 98 |
Solution: |
The motherboard BIOS assigns drive letters for storage devices in the
following order: Primary partitions on hard drives, Logical hard drives in Extended
partitions, then CD-ROMs. If an existing hard drive has a Extended (secondary) partition,
the detection of a new BIOS controlled physical hard drive with a Primary partition will
cause the new device to be assigned the next available drive letter, which forces the
Logical partition's drive letter to be shifted up. If the new drive is not on the boot controller, disable the Host Adapter BIOS in the Advanced Configuration of the SCSI card's SCSI Select setup. If the new drive is on the boot controller, set the Include In BIOS Scan option to No in the SCSI Device Configuration screen of the SCSI card's SCSI Select setup. This option is not available on all SCSI cards. In addition, the new hard drive can be partitioned without a Primary partition, using only an Extended partition). Then the Logical partitions inside the Extended partition will receive drive letters after those on the first (old) hard drive. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/26/1999 04:19 PM | Article #: 990426-0023 |
Category: Troubleshooting / Error Messages | Date Updated: 05/25/1999 08:12 AM |
60-16:
The system does not boot after installing the card. Why? (Article #990426-0001)
Description: |
When the SCSI card is installed, my system fails to boot. If I remove the adapter, the system boots normally. Why? This information applies to the following product: - 1520 series, 1530p, 1540 series, 2902, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series This information applies to the following Operating System: - All / PC |
Solution: |
This is a symptom of a resource conflict. This could be a BIOS address conflict, card conflict or an IRQ conflict. 1.If the system locks up with no video, or memory errors, this could be a BIOS address conflict. Update the system BIOS to the most recent version. 2.If the system locks up with scrambled video, or the graphics are incorrect, check to see if a PCI video adapter is installed. Replace with an ISA video adapter. If the system boots normally, check with the adapter vendor for BIOS update or known conflicts. 3.If the system locks up or freezes on driver load, check for an IRQ conflict. Remove all other adapters except for the hard drive adapter, SCSI card, and the video adapter. If the system boots normally, install the adapters one at a time until the boot fails Determine the irq of the adapter and change to another available irq, or change the CMOS IRQ listing to make that specific IRQ not available to the PCI bus. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/26/1999 01:33 PM | Article #: 990426-0001 |
Category: Configuration / Installation | Date Updated: 04/28/1999 10:27 AM |
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Description: |
The adapter recognizes the drive on boot up but gives "Drive not
ready". Why? This information applies to the following product(s): · 1515, 1520 series, 1530p, 1540 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series This information applies to the following Operating System(s): · All / PC |
Solution: |
You will want to make sure that the drive is set to spin up (or start its' spinning cycle) when power is applied to the computer. You can also enable the 'Send Start Unit' command, within SCSISelect and SCSI Device Configuration, on many different models of Adaptec host adapters. This is a software command, which is sent to the hard drive to start spinning. Double check to make sure all cables are seated properly. |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/29/1999 09:29 AM | Article #: 990429-0009 |
Category: Troubleshooting / Error Messages | Date Updated: 05/24/1999 01:23 PM |
60-18:
After installing a SCSI CD-ROM drive, I can't access my IDE CD-ROM. (Article #990427-0008)
Description: |
I have an IDE CD-ROM drive which was working. I installed a SCSI CD-ROM on my Adaptec SCSI card. Now I can use my SCSI CD-ROM but don't see a drive letter for my IDE CD-ROM. This information applies to the following product(s): · 1505 series, 1510 series, 1515, 1520 series, 1530p, 1540 series, 2902, 2906 series, 2910 series, 2920 series, 2930 series, 2940 series, 3940 series, 2940U2W series, 2930U2 series, 3950U2 series This information applies to the following Operating System(s): · DOS, Windows 3.x |
Solution: |
When EZSCSI installs, it edits the Autoexec.bat for the naming convention used for MSCDEX.EXE. It may also overwrite any existing naming convention. Check the Config.Sys for the device driver of your IDE drive. Note the naming convention and add to the MSCDEX.EXE line. For example, your IDE driver may have /D:MSC0001 as the naming convention. Add this to the MSCDEX.EXE line so that both naming conventions are listed, i.e., /D:ASPICD0 /D:MSC0001. The naming convention which appears first will get the first available drive letter, or, if it has the /L:x switch(x is the starting drive letter), will start at the assigned drive letter |
Product: SCSI Hardware | Sub-Product: Unspecified | Date Created: 04/27/1999 08:57 AM | Article #: 990427-0008 |
Category: Troubleshooting / Error Messages | Date Updated: 04/28/1999 11:42 AM |
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60-19: Installation of non PNP/PCI Adaptec host adapters in Win 95 or 98 (990428-0097)
Installation of non PNP/PCI Adaptec host adapters in Windows 95 or 98. (Article Number 990428-0097)
Description: |
I'm having a problem installing my ISA SCSI card. It doesn't seem to
be a plug and play card. How do I install a non-plug and play Adaptec ISA SCSI card in
Windows 95 or 98? This information applies to the following product(s): · 1505 series, 1510 series, 1515, 1520 series, 1530p, 1540 series - ISA SCSI Card(s) This information applies to the following Operating System(s): - Windows 95 - Windows 98 |
Solution: |
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