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ECD Creator~Win 2000 & NT (per Adaptec)

 

Section 25: ECD Creator, Windows 2000 and NT
  1. CD Creator reports errors about the CD recorder being in use under Windows NT. (990419-0001)
  2. Error: 'IRQ_NOT_LESS_OR_EQUAL' when opening Easy CD Creator under NT. (990813-0002)
  3. Setting the device drivers in Windows NT 4 relative to CD recording. (990416-0029)
  4. Easy CD Creator is not writing the TOC (Table of Contents) under NT (990419-0022)
  5. When starting ECD Creator, I get a blue screen. How can I resolve this? (000803-0000)
  6. No supported CD Recorder is detected in Windows 2000. How can I resolve this? (000728-0002)
  7. Windows 2000 blue srceens/reboots after installing ECD 4.0. (000626-0000)
  8. STOP error at Windows 2000 boot after DCD 3.01 installation. (000522-0000)
  9. CD drives no longer work after uninstalling ECD under Windows 2000. (000505-0000)
  10. Which version of Windows 2000 are supported for use with ECD. (000421-0000)
  11. Why can`t I access my CD-R drive? It says already in use by Easy CD Creator? (990722-0001)
  12. Code 31 Messages Occur After Removing Adaptec Easy CD Creator 4.02c. (MS Article Q 270008)
Notice: Roxio is Adaptec`s new Support Site, jump over to their support site.

 

25-1: CD Creator reports errors about the CD recorder being in use under Windows NT... (Article #990419-0001)

Notice: Roxio is Adaptec`s new Support Site, the Article Numbers are the same for now, if some of the links do not work correctly then try going here---> http://ask.roxio.com/cgi-bin/roxio_tic   Type in the Article number or you can use their Natural Language Option in the Search field.

Description:
I'm getting one of the following errors:

Easy CD Creator is being used by Easy CD Creator
CD-R is currently used by Adaptec eraser

How can I resolve these errors?

This information applies to the following product(s):

- Easy CD Creator 3.x suite
- Easy CD Creator 4.x suite

This information applies to the following Operating Systems(s):

- Windows NT 4.0

Solution:
All of the related drivers for CD recording should start at the same time during the NT boot sequence. On some systems starting all of the related drivers at "System" will work fine but other systems they will need to start at "Boot."

Open the "Devices" control panel and use the table below to confirm the load sequence of your drivers:

Device Driver Option 1 Option 2 *
ASPI32 Automatic Automatic
CDFS System Boot
CDR4VSD System Boot
CDROM System Boot
CDRPWD System Boot
CDUDF System Boot

* Please Note: If a driver is set to load at "Boot" and NT has a problem loading the driver, then Windows may not be able to boot. Make sure you have a current "Emergency Repair Disk" for your system before changing the load sequence for any drivers. Please see the following Microsoft Tech Net articles for more details about creating and using an "Emergency Repair Disk:"

If you have made changes that have left your system unbootable and you do not have an "Emergency Repair Disk," then you can try the "Last known good" option during the Windows NT boot sequence.

 

Product: Easy CD Creator Sub-Product: Unspecified Date Created: 04/19/1999 08:19 AM Article #: 990419-0001
Category: Troubleshooting / Error Messages Date Updated: 04/30/2001 02:18 PM    

 

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25-2: Error: 'IRQ_NOT_LESS_OR_EQUAL' when opening Easy CD Creator under NT... (Article #990813-0002)

Notice: Roxio is Adaptec`s new Support Site, the Article Numbers are the same for now, if some of the links do not work correctly then try going here---> http://ask.roxio.com/cgi-bin/roxio_tic   Type in the Article number or you can use their Natural Language Option in the Search field.
Description:
Opening Easy CD Creator or CD Copier in certain systems running Windows NT 4.0 may cause a Blue Screen and the following error:

"IRQ_NOT_LESS_THAN_EQUAL"

The error may also refer to "HAL.DLL."

This information applies to the following product(s):

- Easy CD Creator Deluxe 3.x Suite - Easy CD Creator Deluxe

This information applies to the following Operating System(s):

- Windows NT 4

Solution:
This error will sometimes occur if Bus Mastering (DMA) is enabled for IDE devices. Download "DMACKECK.EXE" from the Microsoft at the following URL:

http://support.microsoft.com/support/downloads/dp3274.asp>

Execute "DMACHECK.EXE" and disable Bus Mastering for all IDE channels. Restart the computer for the settings to take effect.


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 08/13/1999 09:10 AM Article #: 990813-0002
Category: Troubleshooting / Error Messages Date Updated: 10/25/1999 04:33 PM    

 

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25-3: Setting the device drivers in Windows NT 4 relative to CD recording... (Article #990416-0029)

Notice: Roxio is Adaptec`s new Support Site, the Article Numbers are the same for now, if some of the links do not work correctly then try going here---> http://ask.roxio.com/cgi-bin/roxio_tic   Type in the Article number or you can use their Natural Language Option in the Search field.

Description:
How should the device drivers relative to CD recording be set in Windows NT?

This information applies to the following product(s):

- Easy CD Creator 3.x suite
- Easy CD Creator 4.x suite

This information applies to the following Operating Systems(s):

- Windows NT 4.0

Solution:

All of the related drivers for CD recording should start at the same time during the NT boot sequence. On some systems starting all of the related drivers at "System" will work fine but other systems they will need to start at "Boot."

Open the "Devices" control panel and use the table below to confirm the load sequence of your drivers:

Device Driver Option 1 Option 2 *
ASPI32 Automatic Automatic
CDFS System Boot
CDR4VSD System Boot
CDROM System Boot
CDRPWD System Boot
CDUDF System Boot

* Please Note: If a driver is set to load and "Boot" and NT has a problem loading the driver, then Windows may not be able to boot. Make sure you have a current "Emergency Repair Disk" for your system before changing the load sequence for any drivers. Please see the following Microsoft Tech Net articles for more details about creating and using an "Emergency Repair Disk:"

If you have made changes that have left your system unbootable and you do not have an "Emergency Repair Disk," then you can try the "Last known good" option during the Windows NT boot sequence.


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 04/16/1999 12:50 PM Article #: 990416-0029
Category: How To Date Updated: 03/28/2000 02:15 PM    

 

25-4: Easy CD Creator is not writing the TOC (Table of Contents) under NT (Article #990419-0022)

Notice: Roxio is Adaptec`s new Support Site, the Article Numbers are the same for now, if some of the links do not work correctly then try going here---> http://ask.roxio.com/cgi-bin/roxio_tic   Type in the Article number or you can use their Natural Language Option in the Search field.

Description:
Easy CD Creator is not writing the TOC (Table of Contents) or is not seeing the CDR as a reader under NT system, what can I do to fix this.
Solution:
Check the cd drivers in the Devices icon on the Control Panel and make sure they are all starting at the same time. If your system runs any proprietary cdrom drivers, disable them and use the generic Windows cdrom driver.
If you have any ide devices on your system, make sure that Busmastering on the ide channel is disabled.


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 04/19/1999 03:35 PM Article #: 990419-0022
Category: Troubleshooting / Error Messages Date Updated: 04/29/1999 02:33 PM    

 

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25-5: When starting ECD Creator, I get a blue screen. How can I resolve this? (Article # 000803-0000)

Notice: Roxio is Adaptec`s new Support Site, the Article Numbers are the same for now, if some of the links do not work correctly then try going here---> http://ask.roxio.com/cgi-bin/roxio_tic   Type in the Article number or you can use their Natural Language Option in the Search field.

When starting Easy CD Creator, I get a blue screen. How can I resolve this ? (Article Number 000803-0000)

Description:
When starting Easy CD Creator in Windows NT4 or Windows 2000, a blue screen (STOP error) is displayed and the computer has to be restarted. The message in the blue screen may reference a page fault in non paged area. How to I resolve this ?


This information applies to the following Adaptec product(s):

- Easy CD Creator 4.x Suite


This information applies to the following Operating System (S)

- Windows NT 4
- Windows 2000

Solution:

Try starting your computer by choosing VGA mode from the Windows NT / 2000 startup menu. Try opening the Easy CD Creator and if the program opens up without a problem, then most likely there is a conflict with the display adapter drivers used.

Contact your display adapter manufacturer and update to the latest available drivers. If the drivers are accompanied by any utility that constantly runs in the background or the system tray, try to disable that utility. If possible, choose to only install the drivers only, without any of the accompanying utilities. Also, consider lowering your color depth to 16-bit color or lower.

If the same problem occurs in VGA mode, then the issue may be related to some other type of driver / hardware conflict in the system.


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 08/03/2000 09:54 AM Article Number: 000803-0000
Category: Troubleshooting / Error Messages Date Updated: 08/11/2000 10:55 AM    

 

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25-6: No supported CD Recorder is detected in Windows 2000. How can I resolve this? (Article #000728-0002)

Notice: Roxio is Adaptec`s new Support Site, the Article Numbers are the same for now, if some of the links do not work correctly then try going here---> http://ask.roxio.com/cgi-bin/roxio_tic   Type in the Article number or you can use their Natural Language Option in the Search field.

No supported CD Recorder is detected in Windows 2000. How can I resolve this? (Article Number 000728-0002)

Description:
Description:
When trying to record in Easy CD Creator, an error is displayed indicating that no CD Recorders are detected in the system. In addition to this, the following statements apply:
- The drive is detected by the operating system and can be used to read CDROM media.
- If opening Easy CD Creator and choosing Tools->CD Drive Properties, other CDROM drives in the system are detected, except for the CDR drive.
- Direct CD does not detect the CDR drive.


This information applies to the following Adaptec product(s):

- Easy CD Creator 4.x Suite


This information applies to the following Operating System (S)

- Windows 2000

Solution:

Early generations of CD Recorders were classified as Type 4 or WORM (Write Once Read Many) devices. This type of devices does not support Plug and Play. More current CD Recorders are built to meet a different specification, sometimes referred to as Type 5 devices. Due to changes in Windows 2000, these Type 4 devices are no longer detected by Easy CD Creator and therefore cannot be used.

This issue only affects these drives in Windows 2000. They should work fine in Windows 95/98 and NT 4.

Below is a list of some of the CD Recorders that fall into this category:

Acer CR-1420C
CALCDR4X12
CaravellCDR-2X TYPE II
CreativeCDR2000
CreativeCDR4210
GrundigCDR100IPW
HPC4324/C4325
HPCD-Writer 6020
JVCWCD-ROM XR-W1001
JVCXR-W2001
JVCXR-W2010
JVCR2626
JVCXR-W2040
JVCXR-W2042
KodakCDR-240
KodakPCD225
KodakKHSW/OB-01
MatshitaCD-R CW-7501
MatshitaCD-R LK-MW602
MitsbishCDVR2X6
MitsbishCDVR4
MitsbishCDVR4X4
MitsbishCDVR4X6
MitsbishCDR4X12T
MitsbishCDR4X12
MitsbishCDVR
MitsumiCD-R CR-2401TS
OlympusCDS615E
OlympusCDS620E
OlympusCDS630E
OptimaCD-R 1300
OptimaCD-R 650
PhilipsCDD2000
PhilipsCDD2600
PhilipsCDD521/02
PhilipsCDD521/10
PhilipsCDD522/10
PinnacleRCD 4X4
PinnacleRCD-1000
PinnacleRCD-200
PinnacleRCD5020
PinnacleRCD5040
PinnacleRCD4X12
PioneerCD-WO DW-S114X
PlasmonCDR4220
PlasmonRF4100
PlextorCD-R PX-R24CS
RicohRO1060C
RicohRO-1420C
RicohRS1060C
RicohRS9200CD
SanyoCD-WO CRD-R24S
HighTechCD-R1002
HighTechCD-R2000
SAFCD-R2000
SAFCD-R2004
SAFCD-R2006
SAFCD-R2006Plus
SAFCD-R4012
SAFCD-RW226
SonyCD-R CDU920S
SonyCD-R CDU924S
SonyCD-R CDU926S
SonyCD-R CDU928E
SonyCD-R CDU948S
T.YudenCD-WO EW-50
TeacCD-R50S-000
TeacCD-R55S
TraxdataCDR4120
WaitecWT412
WPICDR-432
YamahaCDR100
YamahaCDR102

Solution:


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 07/28/2000 03:09 PM Article Number: 000728-0002
Category: Troubleshooting / Error Messages Date Updated: 07/28/2000 03:09 PM    

 

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25-7: Windows 2000 blue srceens/reboots after installing ECD 4.0 (Article #000626-0000)

Notice: Roxio is Adaptec`s new Support Site, the Article Numbers are the same for now, if some of the links do not work correctly then try going here---> http://ask.roxio.com/cgi-bin/roxio_tic   Type in the Article number or you can use their Natural Language Option in the Search field.

Windows 2000 blue screens/reboots after installling Easy CD Creator 4.0 (Article Number 000626-0000)

Description:
Windows 2000 is generating a "blue screen" or system reboots by itself after installing Easy CD Creator 4.0 deluxe

This information applies to the following products:

Easy CD Creator Deluxe Easy CD Creator Deluxe 4.x Suite

This information applies to the following Operating System(s):

- Windows 2000
Solution:


If after installing Easy CD Creator in Windows 2000, the system "blue screens" or reboots itself, make sure no antivirus software is enabled at the time. If antivirus is enabled, uninstall the Easy CD Creator and disable the antivirus software (if possible). If you cannot get into Windows 2000 either in normal or safe mode, insert your Windows 2000 recovery CD and proceed to the "repair" section. Once there, you'll need to change directory to:
c:\winnt\system32\drivers
directory and rename cdr4vsd.sys to cdr4vsd.old and reboot the system to normal mode without the Recovery CD present.

If you are able to boot to Windows 2000 in Safe Mode or "last known good" menu, then follow these instructions:
In Windows Explorer, under Tools, Folder Options, make sure "show all files" is checked and uncheck "hide protected system files". Do a search for cdr4vsd.sys and if found, rename to cdr4vsd.old Upon doing this, reboot the system and you should be able to come back in normal mode. The cdr4vsd.sys file is the CD driver for Easy Cd Creator, so once you rename it, you will be unable to use Easy CD Creator, until you uninstall and reinstall it.




Product: Easy CD Creator Sub-Product: Unspecified Date Created: 06/26/2000 03:20 PM Article Number: 000626-0000
Category: Troubleshooting / Error Messages Date Updated: 09/18/2000 11:03 AM    

 

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25-8: STOP error at Windows 2000 boot after DCD 3.01 installation. (Article #000522-0000)

Notice: Roxio is Adaptec`s new Support Site, the Article Numbers are the same for now, if some of the links do not work correctly then try going here---> http://ask.roxio.com/cgi-bin/roxio_tic   Type in the Article number or you can use their Natural Language Option in the Search field.

STOP error at Windows 2000 boot after Direct CD 3.01 installation (Article Number 000522-0000)

Description:
After installing Direct CD V3.01 including the update floppy included with Easy CD Creator 4.02, Windows 2000 Professional hangs at reboot with a "STOP" error message.



This information applies to the following product(s):

- Direct CD 3.01

This information applies to the following Operating System(s):

- Windows 2000
Solution:
In most cases this has been due to having McAfee antivirus software installed. Adaptec and McAfee are working to resolve this issue. Disable the anti-virus software during Direct CD installation. This was experienced with MacAffee V4.02 & V4.03 antivirus software which is not Windows 2000 compliant.

This has been fixed in the latest version of Easy CD Creator/Direct CD. Please update your software at http://www.adaptec.com/support/advisor/cdrupdates/index.html



Product: DirectCD PC Sub-Product: Unspecified Date Created: 05/22/2000 08:12 AM Article Number: 000522-0000
Category: Troubleshooting / Error Messages Date Updated: 08/07/2000 01:34 PM    

 

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25-9: CD drives no longer work after uninstalling ECD under Windows 2000 (Article #000505-0000)

Notice: Roxio is Adaptec`s new Support Site, the Article Numbers are the same for now, if some of the links do not work correctly then try going here---> http://ask.roxio.com/cgi-bin/roxio_tic   Type in the Article number or you can use their Natural Language Option in the Search field.

CD drives no longer work after uninstalling Easy CD Creator under Windows 2000.. (Article Number 000505-0000)

Description:
After uninstalling Easy CD Creator from my Windows 2000 system I noticed that some Adaptec files were not removed by the uninstaller. I removed these files manually and now my CD ROM, CD recorder, DVD no longer function - even as readers.

How can I regain access to my CD device after removing Easy CD Creator under Windows 2000?

This information applies to the following product(s):

- Easy CD Creator Deluxe 4x Suite - Easy CD Creator 4.02, Standard or Deluxe Editions

This information applies to the following Operating System(s):

- Windows 2000

Solution:
This problem is caused by an association created in the system registry between these specific Adaptec driver files and the CD file system drivers for Windows 2000. If the Adaptec driver files are renamed or removed, then the system will loose access to any CD drive (CD ROM, CD recorder, or DVD).

We have created a file that will restore the original registry values for the Windows 2000 CD file system drivers and thereby restore access to your CD drive(s). Here are the steps to use the file:

  1. Download the file from the following URL:

    http://www.adaptec.com/support/downloads/fix_uninst_ecdc_w2k.reg

  2. Open the directory where you saved the file
  3. Right click on the file and select "Merge" from the pop-up menu
  4. Restart your computer
  5. Verify that you have access to your CD drives as readers with a standard audio or data CD

Please Note: If you have problems downloading the file by clicking on it in your browser window, then right click on the URL above and select "Save Target As..." or "Save Link As..." from the pop-up menu.


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 05/05/2000 08:14 AM Article Number: 000505-0000
Category: Troubleshooting / Error Messages Date Updated: 05/16/2000 01:35 PM    

 

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25-10: Which versions of Windows 2000 are supported for use with Easy CD Creator? (Article #000421-0001)

Notice: Roxio is Adaptec`s new Support Site, the Article Numbers are the same for now, if some of the links do not work correctly then try going here---> http://ask.roxio.com/cgi-bin/roxio_tic   Type in the Article number or you can use their Natural Language Option in the Search field.
Description:
Which versions of Windows 2000 are supported for use with Easy CD Creator?

This information applies to the following product(s):

- Easy CD Creator Suite version 4.02

This information applies to the following Operating System(s):

- Windows 2000 Professional

Solution:
Easy CD Creator is only supported under clean installations of Windows 2000 Professional edition:
  • Upgrades to Windows 2000 Professional from Windows 95, 98, or NT are not supported
  • Windows 2000 Server, Advanced Server, and Datacenter Server are not supported

Updates for Easy CD Creator from version 4.0 and 4.01 can be downloaded from Adaptec at the following URL:

http://www.adaptec.com/support/advisor/cdrupdates/index.html


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 04/21/2000 09:48 AM Article #: 000421-0001
Category: Configuration / Installation Date Updated: 04/24/2000 02:52 PM    

 

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25-11: Why can`t I access my CD-R drive? It says already in use by Easy CD Creator? ( Article 990722-0001 )

Why can't I access my CDR drive? It says already in use by Easy CD Creator? (Article Number990722-0001)

Description:
When trying to launch Easy CD Creator from desktop or start programs menu, it reports that the CD Writer is already in use by Easy CD Creator.

This applies to the following product(s)
Easy CD Creator 3x Suite
Easy CD Creator Deluxe 4x
Solution:
This error appears to be NT 4.0 specific. This is generally due to the ASPI32 driver loading after the driver for the CD writer, CDR4VSD.
Go to the Devices in Control Panel, and find the drivers ASPI32 & CDR4VSD, set ASPI32 to start at the same time as cdr4vsd and then reboot your system.




Product: Easy CD Creator Date Created: 07/22/1999 03:55 PM Article Number: 990722-0001
Category: Troubleshooting / Error Messages Date Updated: 03/29/2001 11:46 AM  

 

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25-12: Code 31 Messages Occur After Removing Adaptec Easy CD Creator 4.02c ( MS Article # Q270008 )

 

Code 31 Messages Occur After Removing Adaptec Easy CD Creator 4.02c

Applies also to Adaptec Easy Creator 5.01


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After you remove Adaptec Easy CD Creator versions 5.01 and earlier or DirectCD version 3.01 or 3.01c from your computer, your computer may experience the following behavior:

  • You are unable to access your CD-ROMs in My Computer.

  • In Device Manager, the following error message occurs with all CD-ROM devices connected to your system:

    The device is not working properly because Windows cannot load the drivers required for this device (Code 31).



  • The Device Manager displays the following error code message:

    A driver for this device was not required, and has been disabled (Code 32 or Code 31).




RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).


To resolve this issue, do one of the following methods:

Method One

  1. Remove the Upperfilters and Lowerfilters values completely from the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}



  2. Restart your computer.

Method Two

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.


Download the registry fix from the following Adaptec Web site: http://ask.adaptec.com/cgi-bin/adaptec_tic/search To find the fix, search for the article number 000505-0000.

You can also copy the registry fix from the following Adaptec Web site:

http://www.adaptec.com/support/downloads/fix_uninst_ecdc_w2k.reg

You must also make the following changes to the registry fix from Adaptec's Web site before you import it to the registry:

  1. Change all instances of ControlSet001 to CurrentControlSet as in the example listed below.

  2. Remove the Upperfilters and Lowerfilters values from the first registry key in the registry fix.

    NOTE: Before you merge this registry fix, you must change four keys that begin with the following:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    These are:

    Windows Registry Editor Version 5.00
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    "Class"="CDROM"
    @="DVD/CD-ROM drives"
    "EnumPropPages32"="MmSys.Cpl,MediaPropPageProvider"
    "Installer32"="storprop.dll,DvdClassInstaller"
    "SilentInstall"="1"
    "NoInstallClass"="1"
    "TroubleShooter-0"="tshoot.chm,hdw_drives.html"
    "Icon"="-51"
    "LowerFilters"=hex(7):63,00,64,00,72,00,34,00,5f,00,32,00,4b,00,00,00,00,00 
    "UpperFilters"=hex(7):70,00,77,00,64,00,5f,00,32,00,4b,00,00,00,00,00           
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000
    "DefaultDvdRegion"=dword:00000001
    "EnumPropPages32"="storprop.dll,DvdPropPageProvider"
    "InfPath"="cdrom.inf"
    "InfSection"="cdrom_install"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,40,99,31,33,2e,bf,01
    "DriverDate"="11-14-1999"
    "DriverVersion"="5.0.2183.1"
    "MatchingDeviceId"="gencdrom"
    "DriverDesc"="CD-ROM Drive"
    
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
    "DefaultDvdRegion"=dword:00000001
    "EnumPropPages32"="storprop.dll,DvdPropPageProvider"
    "InfPath"="cdrom.inf"
    "InfSection"="cdrom_install"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,40,99,31,33,2e,bf,01
    "DriverDate"="11-14-1999"
    "DriverVersion"="5.0.2183.1"
    "MatchingDeviceId"="gencdrom"
    "DriverDesc"="CD-ROM Drive"
    
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002
    "DefaultDvdRegion"=dword:00000001
    "EnumPropPages32"="storprop.dll,DvdPropPageProvider"
    "InfPath"="cdrom.inf"
    "InfSection"="cdrom_install"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,40,99,31,33,2e,bf,01
    "DriverDate"="11-14-1999"
    "DriverVersion"="5.0.2183.1"
    "MatchingDeviceId"="gencdrom"
    "DriverDesc"="CD-ROM Drive" 



  3. Restart your computer.

Method Three

If the above methods do not resolve the code 31 error message and restore access to your CD-ROMs, if you also have Media Player version 7.0 installed, you can uninstall Media player version 7.0 and download and install the latest release posted at the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia


STATUS

This is a known issue with Easy CD Creator versions 5.01 and earlier, and DirectCD versions 3.01c and earlier.


MORE INFORMATION

This issue may also occur with the latest versions of Easy CD Creator 5.01 and DirectCD 3.01d or later.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg kbhw
Issue type : kbprb
Technology : kbwin2000AdvServSearch kbwin2000Ssearch kbwin2000ProSearch kbWinAdvServSearch

 


Last Reviewed: April 11, 2001

 

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