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Dell`s & Microsoft`s KB (page 2)

 

Section 10: Dell`s & Microsoft`s KB
  1. DVD drive will not read DVD media in Windows 98, "drive not ready" but will read it in DOS.
  2. SB Live 1420 sound card, DVD play`s fine but no sound for Audio CD`s
  3. Computer Hangs Copying Data from CD-ROM Drive
  4. Error Message" No Valid Drive / Disc Found" Playing Audio CD After Using Data CD-ROM
  5. Why do I Receive Macrovision Errors When Attempting to Play a DVD?
  6. How do I resolve the error message, "Computer not set-up for Macrovision" whenever I play a DVD?
  7. How do I resolve the “Move Data” error with the file “RPC2.DLL” that may occur when I attempt to reinstall Software CineMaster DVD Player?
  8. Why does the InterVideo WinDVD player report a region error when I try to play DVDs that use Regional Coding Enhancement? (Dell TT1047883)
  9. Why does the headphone jack on the CD or DVD drive not work with Microsoft® Windows® Media Player 7.0? (Dell TT1037974)
  10. How do I enable or disable Digital Audio Extraction (DAE) in Microsoft Media Player 7.0? (Dell FA 1049871)
  11. Why do I hear noise from my new Dell? (DN=1033989)
  12. Why will CDs not autorun when inserted in my CD or DVD drive in Window XP? (DN 1061069)
  13. Troubleshooting Video-Related Problems on a Desktop System (DN HO1024347)
  14. How do I perform a Repair Reinstall of Microsoft® Windows® XP? (DN 1056993)
More Articles from Dell & MS

 

 

10-1: DVD drive will not read DVD media in Windows 98, "drive not ready" but will read it in DOS.

~~also~~

My DVD drive won't read DVD media in Windows 98. It will read it in DOS but in Windows it says "drive not ready". It will however read normal CD`s

 

 

Author: DELL-Cody Date: 11/15 02:20PM

Before inserting a DVD, press CTRL+ALT+DELETE quickly, and you should get a Close Program dialog box. For every item in this box EXCEPT for Explorer and Systray, click it and click End Task. The box will disappear each time you click End Task, so you will need to press CTRL+ALT+DELETE again to bring it back up until all other programs are gone. You may also want to wait approximately 10 seconds between clicking End Task and pressing CTRL+ALT+DELETE again to make sure another box does not appear, and if it does, click End Task again. Once everything is gone except for Explorer and Systray, try a DVD disc in the drive.

If the drive still will not recognize DVD discs, you may need to contact Dell technical support and, after performing any necessary diagnostics, request a replacement drive, if within warranty.

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10-2: SB Live 1420 sound card, DVD play`s fine but no sound for Audio CD`s

 

Author: Dell-Cody

Try going into the Sound Blaster AUDIO HQ and restoring defaults. To do this click START | PROGRAMS | CREATIVE | SOUND BLASTER LIVE | RESTORE DEFAULTS.

Also, make sure that you are playing the Audio CD in the DVDROM drive, and not the CD-RW drive. There is no internal connection from the CD-RW drive to the sound card, as the CD-RW drive in this configuration is only designed to be used as a
backup/storage device.

 

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10-3: Computer Hangs Copying Data from CD-ROM Drive

 

Computer Hangs Copying Data from CD-ROM Drive


The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
  • Microsoft Windows 95


SYMPTOMS

When you are copying a large directory structure from a CD-ROM drive to a local hard disk, your computer may stop responding (hang). You must perform a local reboot to end the copy task and regain control of your computer.


CAUSE

The Windows CD-ROM file system with protected-mode drivers includes a "Read-Ahead" feature that is designed to provide smoother video playback, with faster and more efficient data streaming. The Read-Ahead feature can cause the CD-ROM drive controller to be driven faster than it was designed to be.


RESOLUTION

To prevent this problem, follow these steps:

  1. Click the Start button, point to Settings, then click Control Panel.

  2. Double-click the System icon.

  3. On the Performance tab, click File System.

  4. Click the CD-ROM tab.

  5. In the Optimize Access Pattern For box, click the setting that matches the CD-ROM drive you are using. Click OK. Restart the computer when you are prompted to.

  6. If steps 1-5 do not solve the problem, repeat steps 1-4. In the Optimize Access Pattern For box, click No Read Ahead. Click OK. Restart the computer when you are prompted to.


MORE INFORMATION

The following table describes the Optimize Access Pattern For settings:

   Setting               Behavior
   -------------------------------------------
   No Read Ahead         Read ahead 0 bytes
   Single-speed drives   Read ahead 50K bytes
   Double-speed drives   Read ahead 100K bytes
   Triple-speed drives   Read ahead 150K bytes
   Quad-speed drives     Read ahead 200K bytes 


If you are not sure of your CD-ROM drive's transfer rate, please consult the drive's documentation or manufacturer.

Additional query words:

Keywords : kbhw kbmm win95 win98 win98se kbWinME
Issue type : kbprb
Technology :

Last Reviewed: November 8, 2000
**Article from Microsoft`s KB**

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10-4: Error Message" No Valid Drive / Disc Found" Playing Audio CD After Using Data CD-ROM

 

Error Message "No Valid Drive/Disc Found" Playing Audio CD After Using Data CD-ROM


The information in this article applies to:

  • Microsoft Windows 98
  • Microsoft Windows 98 Second Edition


SYMPTOMS

When you attempt to play an audio CD after you use a data CD-ROM, you may receive an error message that states that there is no CD in the drive. The exact error message that is displayed is determined by the program. Some programs, such as Microsoft Windows Media Player 7, may not detect the audio CD even if you eject and reinsert it several times. times. The error message that you receive may be similar to the following sample error message:

No valid drive/disc found

This problem occurs only if the Auto Insert Notification option is disabled for the CD-ROM or DVD-ROM drive. This option is typically available on the Settings tab in the properties for the CD-ROM or DVD-ROM drive.


CAUSE

The CD interpretation layer does not handle the result of an inquiry command, which causes it to report that an audio CD is not supported.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

The English version of this fix should have the following file attributes or later:

   Date        Time     Version    Size    File name  OS
   -----------------------------------------------------------------
   06/21/2000  12:47pm  4.10.2185  31,931  Cdvsd.vxd  Windows 98
   06/21/2000  12:33pm  4.10.2224  32,443  Cdvsd.vxd  Windows 98 
                                                      Second Edition 


WORKAROUND

When this behavior occurs, try removing and reinserting the audio CD to resolve the issue.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbsound kbtool win98 win98se
Issue type : kbprb
Technology :

Last Reviewed: November 15, 2000
**Article from Microsoft`s KB**

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10-5: Why do I Receive Macrovision Errors When Attempting to Play a DVD?

Why Do I Receive Macrovision Errors When Attempting To Play a DVD?

I receive a Macrovision error when I attempt to play a DVD other than the ultimate DVD demo. This can occur if you attempt to play a DVD with NetMeeting® 3.0 or higher running and with desktop sharing enabled.

Solution 1:

To disable desktop sharing, perform the following steps:

  1. Click Start | Programs | Accessories | Communications | NetMeeting or Start | Programs | NetMeeting.
  2. In the NetMeeting window, click Tools | Remote Desktop Sharing.
  3. In the Remote Desktop Sharing Settings window, clear the checkmark from Enable Remote Desktop Sharing on this Computer, and then click OK.
  4. Close NetMeeting by clicking on the X in the upper right corner.
  5. Click Start | Shut Down.
  6. Select Restart and click OK.

 

Solution 2:

To disable NetMeeting from running, perform the following steps:

  1. Click on Start | Programs | Accessories | Communications | NetMeeting or Start | Programs | NetMeeting.
  2. In the NetMeeting window, click Tools | Options.
  3. In the Options window on the General tab, clear the check box beside Run NetMeeting in the Background When Windows Starts.
  4. Click OK.
  5. Close NetMeeting by clicking on the X in the upper right corner.
  6. Click Start | Shut Down, choose Restart and click OK.

For help with Windows functions, click on Start | Help and when the Help menu appears, click on the Index tab. Type in a key word for the desired task you need help with and wish to review.

For help with specifics on your Dell system, or additional troubleshooting support, search: http://www.support.ap.dell.com/ap/en.

Dell provides you with the troubleshooting tools necessary to resolve most any problem.

 

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10-6: How do I resolve the error message, "Computer not set-up for Macrovision" whenever I play a DVD?

How do I resolve the error message, "Computer not set up for Macrovision" whenever I play a DVD?

Problem

While trying to play a DVD on a system using Cinemaster decoding software, the above message may appear after installing PC Friendly from a DVD movie.

Solution

To resolve this error, perform the following steps:

  1. Click the Start button, point to Settings, and click Control Panel.
    The Control Panel window appears.
  2. Double-click the Add/Remove Programs icon.
    The Add/Remove Programs Properties window appears.
  3. Scroll-down and click PC Friendly and then click the Add/Remove button.
  4. Follow the on-screen instructions to uninstall the PC Friendly software.
  5. Insert a DVD and start the Cinemaster DVD program.
    When the message prompting to choose this player as the default, click yes.
  6. Click the Play button and the movie will play.

For help with specifics on your Dell™ system, or additional troubleshooting support, search Support Your Dell at the Dell Web site.

Dell provides you with the troubleshooting tools necessary to resolve most any problem.

 

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10-7: How do I resolve the “Move Data” error with the file “RPC2.DLL” that may occur when I attempt to reinstall Software CineMaster DVD Player?

How do I resolve the “Move Data” error with the file “RPC2.DLL” that may occur when I attempt to reinstall Software CineMaster DVD Player?

Problem

When you reinstall the Software CineMaster DVD Player for Windows® 98, the following error may occur:

An error occurred during the move data process: -115
Component: Shared DLLs
File Group: Shared DLLs
File: C:\WINDOWS\SYSTEM\Rpc2.dll

If you click the OK button, the installation aborts.

Discussion

The error occurs because the file RPC2.DLL is in use by another application. If the file is being used the setup program cannot overwrite the file during the installation.

Solution

To resolve the problem, perform one of the following:

Prevent the Startup Programs from Loading

  1. Click Start, click Shutdown, click Restart, and then click OK.
  2. As the system reboots, press the <Shift> key and hold it down as Windows loads to prevent the startup programs from executing.
  3. Reinstall the Software CineMaster DVD Player.

OR

Rename the RPC2.DLL File

  1. Click Start, click Shut Down, click Restart in MS-DOS mode, and then click OK.
  2. At the Command Prompt, type the following commands and press the <Enter> key after each:

    CD C:\WINDOWS\SYSTEM
    REN RPC2.DLL RPC2.OLD

  3. Press the <Ctrl><Alt><Delete> keys at the same time to restart your system.
  4. When Microsoft® Windows 98 restarts there may be several errors from applications that are looking for RPC2.DLL, just click OK through these messages. The file will be replaced during the installation of the Software CineMaster DVD Player.
  5. When you reach the Windows Desktop, reinstall the Software CineMaster DVD player and restart the system when prompted.

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10-8: Why does the InterVideo WinDVD player report a region error when I try to play DVDs that use Regional Coding Enhancement? (Dell TT1047883)

 

Why does the InterVideo WinDVD player report a region error when I try to play DVDs that use Regional Coding Enhancement?

Solution:

To allow the movie to play, you must open the InterVideo WinDVD player without a DVD in the DVD drive, and then manually set the appropriate region for the DVD. For more information about configuring the region in your InterVideo WinDVD player, refer to Dell Knowledge Base Article: FA1047896. After the InterVideo WinDVD player is restarted, the movie plays properly.

For the complete Dell Article, follow the link below.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1047883&c=us&l=en&s=dhs&cs=19

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10-9: Why does the headphone jack on the CD or DVD drive not work with Microsoft® Windows® Media Player 7.0? (Dell TT1037974)

Why does the headphone jack on the CD or DVD drive not work with Microsoft® Windows® Media Player 7.0?

Problem

You may not hear any sounds if you plug speakers or headphones into the headphone jack on the front of your CD or DVD drive.

Discussion

This can occur if you have Windows Media Player 7.0 installed and digital audio extraction (DAE) is enabled.

The Windows Millennium Edition (Me) operating system has Windows Media Player 7.0 installed as a default component. The default DAE setting in Windows Media Player disables the analog functions on the CD or DVD drive and enables digital output. As a result of this setting, the headphone port becomes disabled on the CD or DVD drive. If you change the DAE settings, you will be able to use this headphone or speaker jack.

Solution

To change the DAE, or digital CD audio, settings, refer to Dell Knowledge Base Article FA1049871.

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10-10: How do I enable or disable Digital Audio Extraction (DAE) in Microsoft Media Player 7.0? (Dell FA 1049871)

How do I enable or disable Digital Audio Extraction (DAE) in Microsoft® Media Player 7.0?

Discussion

DAE is a technique for reading music CDs that when enabled will take the digital information on the disc, decode it in the computer, and then send it to the sound card, instead of letting the CD drive extract the music from the disc and sending it directly to the sound card.

DAE is enabled by default in Microsoft Media Player 7.0.

Solution

To disable DAE, perform the following steps:

NOTE: If DAE is disabled, you should expect:

Configure the CD Drive for Analog Audio (For Windows Millennium Edition (Me), and Windows 2000 only)

  1. Click the Start button, point to Settings, and then click Control Panel.
    The Control Panel window appears.
  2. Double-click the System icon, and then click Device Manager.
  3. Click the plus (+) sign next to CD-ROM, click to highlight your CD or DVD drive, and then click Properties.
  4. Click to uncheck Enable Digital CD Audio for the CD or DVD drives, and then click Close.

Configure Windows Media Player for Analog Playback

  1. Click Start, point to Programs, point to Accessories, point to Entertainment, and click Microsoft Media Player 7.0.
  2. Click Tools, click Options, and then click the CD Audio tab.
  3. Click to uncheck Digital Playback, and then click Ok.

To enable DAE, perform the following steps:

NOTE: If DAE is enabled, you should expect:

Configure the CD-ROM Drive for Digital Audio (For Windows Millennium Edition (Me), and Windows 2000 only)

  1. Click the Start button, point to Settings, and then click Control Panel.
    The Control Panel window appears.
  2. Double-click the System icon, and then click Device Manager.
  3. Click the plus (+) sign next to CD-ROM, click to highlight your CD or DVD drive, and then click Properties.
  4. Click to check Enable Digital CD Audio for the CD or DVD drives, and then click Close.

Configure Windows Media Player for Digital Playback

  1. Click Start, point to Programs, point to Accessories, point to Entertainment, and click Microsoft Media Player 7.0.
  2. Click Tools, click Options, and then click the CD Audio tab.
  3. Click to check Digital Playback, and then click Ok.

 

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10-11: Why do I hear noise from my new Dell? (DN=1033989)

Why do I hear noise from my new Dell?

This article is a little too big for me to post here, please follow the link below. Thank you.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1033989&c=us&l=en&s=dhs&cs=19

 

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10-12: Why will CDs not autorun when inserted in my CD or DVD drive in Window XP? (DN 1061069)

Why will CDs not autorun when inserted in my CD or DVD drive in the Microsoft® Windows® XP operating system?

This article is a little too big for me to post here, please follow the link below. (Thanks Steve_S for the article)

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1061069&c=us&l=en&s=dhs&cs=19

 

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10-13: Troubleshooting Video-Related Problems on a Desktop System (DN HO1024347)

Troubleshooting Video-Related Problems on a Desktop System

This article is a little too big for me to post here, please follow the link below.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1024347&c=us&l=en&s=dhs&cs=19

 

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10-14: How do I perform a Repair Reinstall of Microsoft® Windows® XP? (DN 1056993)

How do I perform a Repair Reinstall of Microsoft® Windows® XP?

Discussion

Windows XP includes a new reinstall option, the Repair Reinstall. This option should be used when you have determined that the operating system files are corrupt, but you do not want to completely format the hard drive and reinstall the operating system.

What a Repair Reinstall Will Do

What a Repair Reinstall Will Not Do

Solution

Performing a Repair Reinstall

  1. Insert the Windows XP CD into the CD or DVD drive.

  2. Configure your system to boot to the CD drive.

    NOTE: For more information, refer to the following Dell Knowledge Base Articles:

    Dimensionä systems: TT1032262
    OptiPlexä systems: TT1035127
    Latitudeä systems: TT1035156
    Inspironä systems (except 3700 & 3800): TT1035144
    Inspiron 3700 or 3800 systems: TT1035169

  3. Restart the computer.

  4. When the computer prompts Press any key to boot from CD, press the <Spacebar>.
    The Welcome to Setup screen appears.

  5. Press the <Enter> key to continue.
    The system scans to see which hard drives are available.

  6. When the license agreement screen appears, press the <F8> key to accept the license agreement.

  7. Press the <Down Arrow> key to highlight the copy of Windows XP that you want to repair and then press the <R> key.
    Setup will proceed with the installation sequence appropriate to the version of Windows XP being repaired.

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