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Articles from Dells Knowledge Base

 

Section 9: Dell's Knowledge Base FAQ
  1. Why won't my CD-ROM play any audio CDs?
  2. How to troubleshoot DVD-ROM drive?
  3. What Steps Should I Take to Troubleshoot My CD-ROM or DVD-ROM If It Stops Working? FA1011018 (2) Dell articles
  4. DVD disc care and cleaning Tips
  5. How do I enable parental control in the Windows 98 DVD Player?
  6. Why won't my DVD player auto-run DVD movies anymore?
  7. How can I make Win DVD auto-run?
  8. Why will DVD movies not auto-run when I insert them in the DVD drive using Software Decoding?
  9. How do I restore Missing DVD control bar?
  10. Why am I unable to play audio CDs after adding a CD/RW or DVD drive to my system?
  11. How do I eliminate the DVD playback error, "DVD player Caused an Invalid Page Fault in Module Cinmst32.dll," when using the Cinemaster Software DVD in Windows 98? (Edited 12-26-2000--3 articles)
  12. How do I Eliminate the Error: " Another application is preventing DVD Playback" that may occur with my Cinemaster Software DVD Player?
  13. Why does my CD-ROM or DVD-ROM drive door open, or play music CD when I open a .WAV sound file with the TBS MontegoII A3D AudioStation 32?
  14. How do I connect the audio from the DVD TV-Out decoder card to my speakers or my TV?
  15. Why am I only getting sound from DVD movies and not from any other sources?
  16. Why are the DVD title menu and movie cut off on the right and bottom sides when I try to watch them in the Windows 98 DVD player.
  17. Why won't some of my DVD movies play with Windows 98 DVD player?
  18. When I try to run the Software Cinemaster software DVD player it starts Compression Agent instead, need fix.
  19. When I tried to reinstall the Software Cinemaster software DVD player software, I received an error. How can I reinstall the software?
  20. My Multimedia files play too fast. How can I slow them down?
  21. Why does my DVD movie only plays the FBI Warning?
  22. I am experiencing a problem with installing my HP 822C Printer to my USB port.
  23. What is the maximum length and specifications for USB cables?
  24. DVD Player could not start, Presentation Error Code: 0x80034013
  25. Why does WinDVD skip or repeat DVD Chapters?
  26. DVD- Video Streams did not render properly

These are articles from Dells Knowledge Base dealing mostly with the CD/ROM-CD/RW-DVD conference. They are here for Quick reference only, I've saved you the trouble of looking them up.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9-1: Why won't my CD-ROM play any audio CDs? 

  1. Click on START|SETTINGS|CONTROL PANEL.
  2. Double click on MULTIMEDIA icon .
  3. Click on the CD Music tab.
  4. Slide the CD Music Volume all the way the right, and then click OK.
  5. Check mutes and volume controls, including the headphone jack volume wheel on the front of the CD-ROM drive.
  6. Remove and reinstall the "Multimedia" group from Windows Setup.
  7. Remove and reinstall CD Audio Device Media control from Multimedia in Control Panel.
  8. Try another audio CD-ROM and verify CD-ROM is facing the correct direction.
  9. Connect speakers to front of the CD-ROM drive and test audio CD-ROM.
  10. Verify speakers are working, by connecting speakers to an alternative source.
  11. If there is still no sound, remove CD-ROM drive from Device Manager and reboot computer.
  12. If there is still no sound, the CD-ROM drive may need to be replaced.
  13. If there is sound, connect speakers to the back of the sound card and test audio CD-ROM.
  14. If there is no sound, verify CD-ROM audio cable is connected to the sound card.

If there is no sound, the sound card may need to be replaced.

9-2: How to troubleshoot a DVD-ROM Drive.

When playing DVD media, there are two distinct operations occurring. One is the reading of the data off the DVD disc, which is the function of the DVD-ROM drive. The other operation is the data decoding process, which is carried out by decoding software or a separate hardware data-decoding device. This document provides steps to test the basic function of the DVD drive (data-reading). Although it rarely fails, the DVD drive should be tested in the event that a problem arises while playing DVD media in order to rule out the drive as the cause of the problem.

NOTE: Please adhere to the following guidelines while troubleshooting your DVD drive:

To verify the basic function of your DVD drive, you may perform the following steps:

  1. Close all running programs.
  2. Insert a DVD disk into the DVD-ROM drive.
  3. If the DVD begins to autorun, this is an indication that the drive is able to read the media. Close the DVD splash screen, if one appears.
  4. Double-click the My Computer icon on your desktop.
  5. Right-click on the drive letter for your DVD-ROM drive.
  6. From the pop-up menu, click Explore.
  7. A window should open displaying the directories on the DVD media.
  8. Attempt to open (read) the various directories by double-clicking on them.

If you are able to read the DVD media using this method, it is very unlikely that the DVD drive is the cause of the DVD problem. The problem is probably software related (although, if you are using a hardware DVD decoder, this device may also be a possibility.) Typical steps for troubleshooting DVD include: verifying your display settings, cleaning out the Windows® startup environment, and reloading the DVD decoding or video adapter software. Search Support your Dell for more information on these topics. It may also be useful to search for software updates for your decoding software or video adapter at the Dell File Library:

If you cannot explore the DVD disk in Windows, proceed with the following steps:

NOTE: The following test requires that you have access to a boot disk with real-mode drivers that will allow you to access your DVD drive in DOS. This test outlines the steps when using a Windows 98 Startup disk.

NOTE: If you are running Windows 98 and do not have a startup boot disk: Click on Start | Settings | Control Panel. Double-click on Add/Remove Programs. Click on the Startup Disk tab, and then click on Create Disk. Follow the prompts to create the diskette.

  1. Insert a DVD disk into the DVD drive and insert your Windows 98 Startup diskette into the floppy drive.
  2. Restart the system. The system should boot to the floppy disk.
  3. Choose the option to Start Computer with CD-ROM support.
    NOTE: During the boot process, the startup disk will program the DVD-ROM drive for access in DOS. Take note of the line displayed above the A:> prompt. This will indicate the drive letter assigned to your DVD-ROM drive.
  4. Type the drive letter of the DVD-ROM drive (typically D) followed by a colon and press [Enter].
  5. Type Dir [Enter].

If the DVD drive does not read the disc, try other discs. Ensure that the discs are inserted properly. If the drive will read in DOS, but not in Windows, then the DVD-ROM drivers may need to be reinstalled.

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9-3: What Steps Should I Take to Troubleshoot My CD-ROM or DVD-ROM If It Stops Working?(2) Dell articles

Dell has updated this article and it is a little too big for me to list it here. Date: 11/02/2001

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1011018&c=us&l=en&s=dhs&cs=19

Covers Win 9x, Me, 2000, XP. Please follow the link above ^^^

Another article from Dell, care of Starter~Don

How do I troubleshoot a DVD-ROM that does not Play or Read my DVD`S.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1023433&c=us&l=en&s=dhs&cs=19

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9-4: DVD disc care and cleaning Tips

Proper care, handling and cleaning of DVD discs is important for smooth trouble-free operation of the DVD-ROM drive.

Information stored on DVD discs is packed onto the disc with a higher compression ratio than a standard CD-ROM. The "pits and lands" on the disc are shorter and the tracks are packed more tightly. Discs can also be dual-layered or double-sided (currently no dual-layered, double-sided discs are available yet). This gives a DVD disc a very high storage capacity, but the downside is that it can be more susceptible to problems caused by bending and warping of the disc, as well as scratches, dirt and fingerprints on the disc. There is a large amount of error correction built into the DVD specification (around 10 times more than conventional CD’s) but DVD-ROM drives can be very picky and possibly cause a computer to hang if it comes across a fingerprint or scratch on the disc. Ordinarily, home theatre "set top" DVD players skip over areas of the disc that it has problems reading, but the DVD-ROM drives will continue to try to read from the disc. This may cause a computer system to seem to lock up or "hang".

In order to minimize the occurrence of these problems or prevent them from occurring in the first place keep these things in mind:

To prevent bending a disc when removing it from the case, push the "button" in the center of the case with a finger on one hand while being careful to touch the disc on its outer edge with the other hand to gently lift the disc out.

Some cases have a special button when pressed and released will "lift" the disc above the case so that it is easily handled by its outer edge, others have indentations in the case that will allow the fingers access to the outer edge of the disc.

DO NOT touch the surface of any flat area of the disc as this will put fingerprints on the surface of the disc. If a disc seems to be difficult to remove, stop and make sure that the button is being depressed completely.

Keep the discs away from heat and direct sunlight as they can cause the DVD disc to warp.

Keep the discs in the case when not in use. When you have finished playing (or using) the disc immediately put it back in the case. The cases are designed to protect the media from scratches and dust. The cases also make it easier to stack the discs or store them on shelves. Most DVD cases have the title printed along the spine to make it easy recognize when stored.

If a disc has a fingerprint, dust, or dirt on the surface, gently blow any large dust or dirt particles off first. Then use a damp, clean, lint free, soft cloth and gently wipe the disc in a straight line from the inside center hole to the outside edge, lift the cloth and rotate the disc, then start wiping again in a straight line from the inside hole to the outer edge.

DO NOT use any household cleaners. These can be too harsh and damage the disc. Special disc cleaning cloths and solutions are available at most music and video stores where DVD discs are sold.

DO NOT wipe in a circular motion around the disc, always wipe in a straight line from center to outer edge.

Use extreme caution when inserting the disc into the DVD-ROM drive. Handle the disc by the outer edge of the disc and gently place the disc in the DVD-ROM drive tray, being careful to make sure that the artwork side (for single-sided discs) of the disc is facing upward. For double-sided discs be sure that the center ring of the disc reads with the correct format that you want to play (I.E. to play the wide-screen version of the film make sure that the center ring that reads "wide-screen" is facing up).

Note: Double-check to make sure that the disc is lying flat in the indentation in the tray and then close the tray.

 Be careful when removing the disc from the drive tray to prevent fingerprints on the surface of the disc. Handle it by the edges or carefully stick your finger though the center hole and carefully lift the disc out and return it to its case.

With double-sided discs, be careful to press down only on the center ring of the disc to push it onto the "button" in the center of the case.

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9-5: How do I enable parental control in Windows 98 DVD Player?

To enable Parental Control in the Windows 98 DVD player, follow these steps:

  1. Choose "OPTIONS" from the DVD player.
  2. Select "SET RATINGS" from the pop-up menu.
  3. Enter the Administrative password when prompted. Click "OK".

    Note: If this is the first time this procedure has been performed a dialog box will appear asking the user to type an administrative password and then again for confirmation.
  4. A Box will appear to type a user name.
  5. Type the name of the user and select a rating (G, PG, PG13, R, NC-17, or NOT RATED). The rating selected will be the highest rating that the DVD player will allow this user to play.

    Note: This rating is based on certain mastering options that the producers of the DVD may or may not have implemented. Some titles require a "Not Rated" setting to be used in order to play the DVD, even if the content of the disc may contain content rated by the MPAA as G. Other titles may not have ratings implemented at all which may not prevent the title from being played even if the content is inappropriate.
  6. Type a password for this user, type the password again in the "Confirm Password" box located in the bottom right of the window.

    Note: the "Confirm Password" box only appears when a character has been typed in the "Password" box located in the middle of the window.
  7. Click "SAVE" to save the user. Add another user if desired. Click "CLOSE" when finished.
  8. Click "OPTIONS" from the DVD player.
  9. Choose "SHOW LOGON" from the pop-up menu.
  10. In the window that appears, type the administrator password, then click the box labeled "Show logon at start". Then click "OK".
  11. Close the DVD player and then start it again.

A "DVD Player User Logon" box will appear. Select the user and type that user's password in the password box at the bottom of the window.

Note: If no user is selected after several minutes the default "Guest" user will be used.

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9-6: Why won't my DVD player auto-run DVD movies anymore?

Question or Problem

DVD movies will no longer auto-run when I insert a movie CD in the DVD drive. How can I restore the auto-run feature?

Discussion

If a Creative® Labs SoundBlaster® Live! sound card is present in the system, a program called Disc Detector may not be configured to auto-run the DVD movie. Creative Disc Detector is designed to detect which type of media is inserted into the CD or DVD drive and start an appropriate associated application. However, Windows recognizes the type of media inserted and starts the appropriate application on its own, so it is not necessary to enable Disc Detector. There are two solutions to resolve the problem.

Solution 1

Disable the Disc Detector program:

  1. Click on START | SETTINGS | CONTROL PANEL.
  2. Double-click on "DISC DETECTOR."
  3. Uncheck the box labeled "Enable Disc Detector."
  4. Click on "OK."

Solution 2

Select the correct player within the Disc Detector program to auto-run the DVD player:

  1. Click on START | SETTINGS | CONTROL PANEL.
  2. Double-click on "DISC DETECTOR."
  3. Select the "Players" tab.
  4. Select "DVD Player."
  5. Click on the "Select Player" button.
  6. In the "Named" space, type DVD Player.
  7. Click on the "Browse" button.
  8. Click the "down arrow" button to the right of the "Look in" dialog box.
  9. Double-click on the "C:" drive.
  10. Double-click on the "Program Files" folder.
  11. Double-click on the "QI" folder.
  12. Double-click "DVD Player."
  13. Click on the "DVDPlayer.exe" program.

Click on "Open," then on "OK" and "OK" again

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9-7: How can I make Win DVD auto-run?

To enable WinDVD autorun, perform the following steps:

  1. Click Start, point to Programs, point to InterVideo WinDVD, point to InterVideo WinDVD.
  2. Once WinDVD starts, click the Properties button.
  3. In the upper right-hand corner you will see Player Settings, place a check mark in Auto Play.
  4. Click Apply, and then OK.

The above procedure will allow WinDVD's to autorun.

 

9-8: Why will DVD movies not auto-run when I insert them in the DVD drive using Software Decoding?

The DVD auto-run feature depends on the type of DVD decoder you have and may not be available.

9-9: How do I restore Missing DVD control bar?

If the DVD control panel is missing from your screen, perform the following actions:

  1. Right click on the "DVD Video Screen".
  2. Left click on "Panel Control".

The DVD control panel should now be present.

For help with Windows 95/98 functions, click on START | HELP. When the "HELP" menu appears, click on the "INDEX" tab. Type in a key word to find the desired task you need help with.

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9-10: Why am I unable to play audio CDs after adding a CD/RW or DVD drive to my system?

Problem:

After adding a CD-RW or a DVD drive to my computer, I am unable to play music CD’s and may receive an error message.

Discussion:

If you add a CD-RW or DVD drive to a system that already has a CD-ROM or DVD drive and you lose the ability to play Audio CD’s, however, can access data CD’s or play DVD movies without error, or if you get a message stating "type Audio CD needs ‘y.exe" and the system gives you the option to find it but no clue as to where, perform the following steps to remedy the problem.

Solution:

  1. Close any error messages regarding the audio CD.
  2. Ensure the music CD is placed in the ORIGINAL drive that played correctly.
  3. Click on START| SETTINGS| CONTROL PANEL.
  4. Double click on "MULTIMEDIA" icon.
  5. Click on the "CD Music" tab.
  6. Locate the "Default CD-ROM" drive. You will find that the drive letter may have remained the same, however, the drive letter may now represent the drive letter for the drive you added, not the ORIGINAL CD-ROM drive.
  7. Click the "DOWN" arrow next to the "CURRENT Default CD-ROM" drive.
  8. You will see all the available CD-ROM drives that your system now has.
  9. Click on the ORIGINAL CD-ROM drive to highlight it.
  10. That drive will now show as the "DEFAULT CD-ROM" drive.
  11. Click on "APPLY" and then "OK."
  12. Close the "CONTROL PANEL".
  13. Play the Audio CD.

You can play a music CD by performing either of the following:

1. Press the EJECT button on the CD-ROM and then close the CD-ROM again. The Auto-Play will start.

OR

2. Click on START| PROGRAMS| ACCESSORIES| ENTERTAINMENT| CD PLAYER and select the "Play" button.

9-11: How do I eliminate the DVD playback error, "DVD player Caused an Invalid Page Fault in Module Cinmst32.dll," when using the Cinemaster Software DVD in Windows 98? ( edited 12-26-2000----3 articles)

(1)---Edited: 12-26-2000

Reports from Members is that the latest updates from Ravisent site corrects this problem, you may check here--->

http://www.ravisent.com/support/index.html

(2)--- Problem

If you play a DVD movie using the Cinemaster Software DVD and have the incorrect video drivers installed for an ATI Xpert 98 8MB AGP video card, you may receive the aforementioned error. Windows 98 and Windows 98 Second Edition (SE) have built-in drivers that will work with this video card, but will not allow DVD playback.

Solution

The proper Dell™ OEM drivers can be reinstalled from the Dell Dimension Resource CD or by downloading the file atidw98.exe from the Dell File Library

To extract and install the drivers from the Resource CD, follow these steps:

  1. Insert your Dell Dimension Resource CD.
  2. When the Resource CD screen appears, click Language, and then click the right arrow button.

    NOTE: This screen may vary depending on the revision of the CD.
  3. Under the Description window, click Device Drivers For Dell Installed Components.
  4. Click OK when the warning pop-up box appears.
  5. Click Windows 98 Device Drivers under the Description window. A list of drivers will appear.
  6. Click ATI Xpert 8MB AGP Video Card Driver under the Description window.
  7. Click atidw98.exe under the All Files window.
    This will launch the Dell Computer Self-Extracting Diskette Set - 2 diskette(s) window.
  8. Click Setup.
    An MS-DOS screen will appear.
  9. Insert a blank, formatted diskette into your floppy drive and press <Enter>. Press <Enter> again, press <Y>, and then press <Enter>.
    When the system prompts you for the next diskette, insert another blank, formatted diskette into your floppy drive and repeat the process.
  10. Press <Enter> to finish the process and close the window.
  11. Insert the first diskette of the set and click the Start button, and then click Run.
  12. In the Open: dialog box, delete anything that is in there and type a:\setup.exe.
  13. Click OK.
    An ATI screen will appear.
  14. Click Finish.
  15. Insert the second diskette when the system prompts and click OK.
  16. If the system prompts you to restart, do so. Your proper drivers will now be installed.

NOTE: If you downloaded the file atidw98.exe from the Dell Web site, locate the file on your hard drive and double-click it. Follow steps 8 through 10 above to reinstall the drivers.

(3)-----Additional file from Microsoft; (care of Dell-Cody)

Error Message: Cinmst32.dll File Cannot Start. Check the File to Determine the Problem.

The information in this article applies to:

SYMPTOMS

After you upgrade to Windows 98 Second Edition on a Dell Dimension XPS-D computer, you may receive the following error message:

Cinmst32.dll file cannot start. Check the file to determine the problem.

CAUSE

This issue can occur if a Cinemaster DVD Decoder Playback Card or a Windows Driver Model (WDM) driver is installed.


RESOLUTION

To work around this issue, use the Microsoft DVD Player tool to play DVD movies. For information about how to use DVD Player, please see the following article in the Microsoft Knowledge Base:

Q188513 DVD Support in Windows 98

To resolve this issue, obtain a driver update from the computer's manufacturer that resolves this issue.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

MORE INFORMATION

The driver for the Cinemaster DVD Decoder Playback Card may have been replaced with a WDM driver. When you attempt to play a DVD movie using the Cinemaster DVD Decoder Playback Card, the Cinmst32.dll file may not be recognized.

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9-12: How do I Eliminate the Error: " Another application is preventing DVD Playback" that may occur with my Cinemaster Software DVD Player?

Problem:

When attempting to play a DVD title, the following error message may appear: " Another application is preventing DVD Playback" 

Discussion:

NOTE: If your system is a:

This can be caused by the following conditions:

Solution:

To resolve the problem, perform the following steps and test your DVD after you have completed each section. If the problem remains, proceed to the next section.

Check the Hardware Acceleration

Use the following procedure to set hardware acceleration:

  1. Right-click on My Computer and click Properties.
  2. Click on the Performance tab and click on Graphics.
  3. Set Hardware Acceleration to Full.
  4. Click Ok and then click Close.
  5. Restart the computer when prompted.

Check the Video Resolution and Color Setting

  1. Click Start, point to Settings, Control Panel.
  2. Double-click the Display icon.
  3. Click the Settings tab.
  4. Change the Screen Area to 800x600 and the Colors to High Color (16-bit).
  5. Click Apply and then click OK. If you are prompted to, restart.

Check the Sound Card Driver Installation

Use the following procedure to access the Dell Documents for more information about your particular sound card, including instructions for loading drivers:

  1. Browse to http://support.ap.dell.com/ap/en/docs/index.asp
  2. On the left margin, click on Accessory
  3. Click on Sound Card.
  4. Click on the description that matches your sound card.

Uninstall Conflicting Software and Reinstall the Cinemaster Software DVD Player

Use the following procedure to uninstall RealPlayer, QuickTime, and new DVD playback software:

NOTE: If the installation of new software applications is the cause of the problem, the Cinemaster Software 98 files have been corrupted. You must uninstall the Cinemaster Software, uninstall the new application that caused the error, and then reinstall the Cinemaster Software to repair the corrupted files or settings.

  1. Click Start | Settings | Control Panel.
  2. Double-click the Add/Remove Programs icon.
  3. Click Software Cinemaster® 98.
  4. Click the Add/Remove button.
  5. Follow the prompts to remove the software.

    NOTE: Do not reboot when prompted.
  6. Remove any other video playback entries listed under Add/Remove Programs using the same steps as above. Some common entries are:

    PC FriendlyTM
    New Line Video®

    Paramount®
    Apple QuickTime x.0
    NOTE:
    You must close the Control Panel window prior to uninstalling QuickTime.
  7. Once all DVD player software has been removed, reboot the system.
  8. Insert the CD labeled Software Decoder Disk into the DVD-ROM drive.
  9. Click on Start | Run.
  10. In the Open box, type:

    [Drive:]\Setup.exe
    where [Drive:] is the drive letter of the DVD-ROM drive.
  11. Click Ok.
  12. Follow all the prompts for the installation process. Accept all the default locations.
  13. Reboot when prompted.

    NOTE: It is recommended that the latest update to the Cinemaster software be downloaded from the Dell Web site and installed at this time.
  14. Insert the DVD title of choice into your DVD-ROM drive.

    NOTE:
    If the DVD movie offers to install a different DVD player application, select the option to not install.
  15. The Cinemaster Licensing Agreement will appear. You must agree to the licensing agreement or the software will not function.
  16. The message DVD Player Loading: Please Stand By will be displayed.

You will need to wait a few moments while the software installs all the necessary files

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9-13: Why does my CD-ROM or DVD-ROM drive door open, or play music CD when I open a .WAV sound file with the TBS MontegoII A3D AudioStation 32?

Problem

When you double-click on a .WAV sound file, the drawer to your CD-ROM or DVD-ROM drive may open or a music CD in your CD-ROM or DVD-ROM drive may begin to play.

Discussion

The TBS Montego II A3D AudioStation 32 (AS32) application is the default application assigned to open and play .WAV files. AS32 can be configured to auto-play music CD's when AS32 is launched.

If you double-click or open a .WAV file, AS32 launches in order to play the .WAV file. If AS32 has been configured for auto-play, it will check for a CD in the CD-ROM or DVD-ROM. If AS32 finds a CD, AS32 will attempt to play the CD. If the CD is not a music CD, then AS32 will open the CD-ROM or DVD-ROM drawer to indicate that you must provide a music CD.

If the CD-ROM or DVD-ROM drive is empty when AS32 launches, then the .WAV file will play normally without the drive door opening.

Solution 1

To configure AS32 so that it does not auto-play CD's, perform the following steps:

NOTE: This solution will disable auto-play for any music CD. If you prefer your music CD's to auto-play, perform Solution 2.

  1. Click Start | Programs | TBS Montego II Apps | AudioStation 32.
  2. The AS32 application should launch. Right-click anywhere on the AS32 Console.
  3. Left-click Properties from the pop-up menu.
  4. Remove the check from AutoPlay CD on startup of AS32....
    NOTE: Depending on the driver version you have installed, the check may be automatically removed when you open Properties.
  5. Click OK.

Solution 2

To configure Windows Media Player to play .WAV files, perform the following steps:

  1. Click Start | Settings | Folder Options& | File Types.
  2. In the Registered file types: box, click Wave Sound to highlight it.
  3. Click the Edit button.
  4. Double-click Open, in the Actions box.
  5. Click the Browse button and browse to the following file: C:\Program Files\Windows Media Player\mplayer2.exe.
  6. The specified path should appear in the Application used to perform action: box. Click OK.
  7. Double-click Play, in the Actions box.
  8. Repeat steps 5 and 6.
  9. Click Close.

Click Close, again.

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9-14: How do I connect the audio from the DVD TV-Out decoder card to my speakers or my TV?

The DVD TV-Out decoder card supports both TV and audio output.

NOTE: In either configuration, only DVD audio will play through the decoder card. All other sounds, such as audio CDs and Windows® sounds will only play if speakers are connected to the sound card.

To connect the decoder card to PC speakers

To connect your PC speakers directly to the decoder card, disconnect the PC speakers from the green jack on the sound card. This is located at the rear of the computer (typically, a green plug connected into a green jack). Plug the speakers into the analog audio jack on the DVD TV-Out Card. When a DVD movie is played, the speaker output should be high quality DVD audio.

To connect the decoder card to the TV or stereo receiver

To connect the audio output to a TV, a 1/8" Mini RCA type stereo plug adapter (2-channel male to twin single channel female) is required, along with the correct length of cable to reach the rear of your TV or stereo receiver. This will provide the same high quality audio to accompany your DVD video output that connects to your TV's composite video or S-video input. Please consult your TV or stereo receiver documentation for the type and location of these inputs.

For the connection and troubleshooting guides on the decoder card, refer to the card specifications at:

http://support.ap.dell.com/ap/en/docs/index.asp

  1. Click on Storage, and then click on DVD-ROM Drive/Decoder Card.
  2. Choose the decoder card from the list that matches your hardware.

For the DVD PCI decoder card, click on Connections Guide or Troubleshooting.
For the PC card, click on Graphics for the connection guide, click on Tech Notes and then on Frequently Asked Questions for troubleshooting
.

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9-15: Why am I only getting sound from DVD movies and not from any other sources?

If you have a Dell Dimension system with the Altec Lansing® ADA880® speakers and the QI® Cinemaster® DVD Decoder Card, it is possible to only get sound from DVD movies. This is because the S/PDIF function for the QI DVD Player is enabled, which disables the standard audio, and enables the Dolby Digital feature for the DVD playback using the ADA880`s.

To re-enable normal analog audio perform the following steps:

  1. Click START | PROGRAMS | DVD PLAYER.
  2. Click on the "S/PDIF" button so that it darkens.
  3. The S/PDIF function is now disabled and the analog audio is enabled.

For best quality, the S/PDIF should be checked while playing DVD movies. This gives the full surround effect and prevents any system sounds from interrupting the movie.

9-16: Why are the DVD title menu and movie cut off on the right and bottom sides when I try to watch them in the Windows 98 DVD player.

The DVD titles are conforming to the DVD specifications properly, but the problem lies in the Windows® 98 DVD player.

The DVD titles affected use a 16x9 anamorphic title menu that has been displayed in a 4:3 aspect ratio. The Windows 98 DVD player incorrectly displays the 16x9 anamorphic title menu and then causes the movie, and any additional titles put in afterwards until the DVD player software is closed and restarted, to be displayed with cropped edges.

Unfortunately, there is no fix or workaround for this problem (at this time) except to close and restart the DVD player.

9-17: Why won't some of my DVD movies play with Windows 98 DVD player?

This problem usually occurs when the Windows® 98 Regional Settings have been set to something other than "English (United States)".

This has been identified as a problem in Windows 98 when the player attempts to play a DVD movie which contains a parental control feature and the regional settings have been set to something other than "English (United States)". The problem occurs even if no parental control has been enabled in the DVD player software.

To fix this problem the Regional Settings need to be changed to "English (United States)" perform the following steps:

 Click on START | SETTINGS | CONTROL PANEL | REGIONAL SETTINGS.

On the "Regional Settings" tab above the world map is a box, click on the down arrow to the right of the box.

Scroll through the list and select "English (United States)".

Click "OK".

Restart the computer when prompted and the problem should be resolved

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.

9-18: When I try to run the Software Cinemaster software DVD player it starts Compression Agent instead, need fix.

At some point the file DVDplayer.exe located in the C:\PROGRAM FILES\QI\DVDPLAYER directory was deleted or corrupted. When trying to launch the DVD player from its shortcut on the Windows Start menu, Windows 98 cannot find the file and starts a Shortcut Wizard to find the closest matching program. The closest match that it finds is C:\PROGRAM FILES\PLUS!\CMPAGENT.EXE which is the Windows 98 Compression Agent. If "YES" is selected by accident to associate the shortcut with this file, it will launch Compression Agent when the shortcut for the DVD Player is clicked.

To correct this problem, re-install the Software Cinemaster software DVD player from the installation CD-ROM.

 Note: If during the installation you receive a "Move Data Error" please refer to Article ID# 100853.

When I attempt to start QI® DVD player I receive the following error message: "DVD PLAYER COULD NOT START PRESENTATION ERROR CODE: 0xx PRESS OK". How can I get the DVD Player to work correctly?

You may need to reinstall the DVD drivers.

Click on START | SETTINGS | CONTROL PANEL. Double-click on the "System" icon. Select the "Device Manager" tab.

Click the + next to the category "Sound, Video, and Game Controllers".

Highlight the Cinemaster™ WDM Main Driver. Click on "Remove".

A message will appear that states "YOU ARE ABOUT TO REMOVE THIS DEVICE FROM THE SYSTEM". Answer "Yes".

Highlight the Cinemaster WDM DVD Driver. Click on "Remove"

Another message will appear that states "YOU ARE ABOUT TO REMOVE THIS DEVICE FROM THE SYSTEM". Again answer "Yes".

Click on "OK".

Restart the system. Windows® should automatically reinstall the drivers.

The DVD Player should work correctly after the restart.

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9-19: When I tried to reinstall the Software Cinemaster software DVD player software, I received an error. How can I reinstall the software?

When reinstalling the Software Cinemaster software DVD player the error:

"An error occurred during the move data process: -115

Component: Shared DLLs

File Group: Shared DLLs

File: C:\WINDOWS\SYSTEM\Msvcrt.dll"

may occur. Clicking the OK button aborts the installation.

The error occurs because the file MSVCRT.DLL is in use by another application. If the file is being used the setup program can not overwrite the file during the installation.

The first thing to try is to reboot the system, holding down the [Shift] key as soon as the video changes and continuing to hold it down while Windows loads. This prevents any startup programs from loading. Then try reinstalling the software.

If that fails, the best way to make SURE that the file is not in use is to rename the file. Try the following:

Click on START | SHUT DOWN.

From the selections choose "Restart in MS-DOS mode" and then click "YES".

Type:

CD C:\WINDOWS\SYSTEM[Enter]

then:

REN MSVCRT.DLL MSVCRT.OLD[ENTER]

 Restart your computer by pressing [CTRL]-[ALT]-[DEL] or pressing the reset button on the front of the computer. Be sure that there are no floppy diskettes in the floppy drive before restarting.

When Microsoft® Windows® 98 restarts there may be several errors from applications that are looking for MSVCRT.DLL, just click "OK" through these messages - the file will be replaced during the installation of the Software Cinemaster.

Re-run the SETUP.EXE to reinstall the Software Cinemaster software DVD player and restart the system when prompted.

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9-20: My Multimedia files play too fast. How can I slow them down?

You can do this using the Windows® "Media Player".

Go to START | PROGRAMS | ACCESSORIES | ENTERTAINMENT, then select "Media Player".

"Open" one of the troublesome files (AVI or MPEG).

"Pause" or "Stop" the player.

Right click on the image and select "Properties".

Click the "Advanced" tab.

Highlight "Video Rendered" from the "Filters in use" section.

Click "Properties" button.

Select the "DirectDraw" tab.

Uncheck all DirectDraw options.

Click "OK" then "Close"

Restart the Media Player and files should start normally.

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9-21: Why does my DVD movie only play the FBI Warning?

Question or Problem

When playing a DVD movie the FBI Warning may come up at the opening screens, with nothing else happening thereafter. This problem is related to Aspi level designations for Atapi devices. This problem may also effect some SCSI devices, such as scanners.

Solution

Download and install a patch from Roxio®'s website, called ASPI32.EXE. This file will allow the use of the scanner and DVD, in conjunction with each other, without conflicts.* * The use of this file is limited to Dell® systems that come with some sort of Adaptec software installed, such as:

 

Dell assumes no responsibility, expressed or implied, regarding inaccuracies or the consequences of any action taken as a result of the information provided herein.

For help with specifics on your Dell system, or additional troubleshooting support, search the Dell Support Web site at: http://support.ap.dell.com. Dell provides you with the troubleshooting tools necessary to resolve most any problem.

For help with Windows functions, click the Start button, click Help, and when the Help menu appears, click the Index tab. Type in a key word for the desired task you need help with and wish to review.

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9-22: I am experiencing a problem with installing my HP 822C Printer to my USB port.

To resolve the USB port and HP 882C printer problem, perform the following steps:

WARNING: The following procedure contains information about editing the Windows registry. Dell® does not guarantee success or support these actions. Any use of the information provided herein, is performed at your own risk. You should make a backup copy of the registry files prior to executing any of the following steps. Incorrect use of the registry editor and editing the registry files can cause serious problems that may require a complete reinstall of your operating system. Dell assumes no responsibility, expressed or implied, regarding the consequences of any action taken as a result of the information provided herein.

  1. Disconnect the USB cable from your computer.
  2. Click on START | RUN and type in "regedit" in the "Open:" dialog box and then click on "OK".
  3. In the "Registry Editor," click on the "+" to the left of each of the following: "HKEY_LOCAL_MACHINE" — "SOFTWARE" — "HEWLETT PACKARD".
  4. Delete the "HPF" folder located under "HEWLETT PACKARD" and close the "Registry Editor".
  5. Right-click on the "My Computer" icon on the desktop and left click on "Properties".
  6. Click on the "Device Manager" tab.
  7. Click on the "+" to the left of "Universal serial bus controller" to expand it.
  8. Click on the "USB Root Hub" to highlight it and then click on the "Remove" button.
  9. When the remove process is complete, click on the "Refresh" button to reinstall the "USB Root Hub".
  10. Reboot the system by going to START | SHUT DOWN | RESTART.
  11. After Windows reboots, insert the HP CD-ROM that came with the printer.
  12. Connect the HP USB cable and the "New Hardware Found" screen will appear.
  13. To install the HP software, specify the location [drive:]\Win98USB (where [drive:] is the letter for the CD-ROM).
  14. The system will prompt you to reboot when the installation process is complete.
  15. Once the system reboots, you should receive the message "Congratulations your HP has successfully been installed".
  16. Click on "Cancel".
  17. Print a test page.

For additional information or help with your HP printer, please contact HP direct or visit their Web site at:

http://www.hp.com/ghp/services.htmll

 

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9-23: What is the maximum length and specifications for USB cables?

USB is intended for desktop usage and the cable length was designed to handle electromagnetic fields on its data lines to accommodate devices placed within a range of 4 meters or just over 13 feet.

The specification limits the length of a single cable for full speed devices to 5 meters (16 feet 5 inches), and for low speed devices the limit is 3 meters or 9 feet 10 inches.

You can extend this limitation by connecting up to 5 USB hubs with 5-meter cables for full speed devices, yielding a total length of 30 meters. For low speed devices using 3-meter cables, this would yield a range of up to 27 meters.

NOTE: Full speed USB devices signal at 12Mbps and low speed use a 1.5Mbps sub-channel. Hewlett Packard® recommends using the two-meter cable provided with most of their scanners or printers. To determine if your device is full or low speed, please consult your manufacture's hardware guide or contact the manufacture direct.

For additional information on USB specifications and devices, please visit:

http://www.usb.org

 

9-24: DVD PLAYER COULD NOT START PRESENTATION ERROR CODE: 0x80034013" that may occur when I start the QI CineMaster® DVD Player in Windows® 95 or 98?

Problem

Windows 95 or 98 systems with a Cinemaster DVD Decoder Card installed may produce the following error when you play a DVD:

DVD Player could not start presentation! Error Code: 0x80034013 Press OK

Discussion

This error may occur if the DVD Drive's Region Code has been improperly assigned. DVD manufacturers have the option of assigning Region Codes to DVD's, as a form of copyright protection. DVD's may be restricted to play only in specific regions. The DVD Drive's assigned region is compared against the DVD movie's authorized regions as the DVD player initializes the movie.

Solution

To assign the correct region to your DVD-ROM drive, perform the following steps:

  1. Download the file RGUPDATE.EXE from the Dell File Library at: http://support.ap.dell.com/ap/filelib.
  2. When the File Download box appears with the message What would you like to do with this file?, click Run this program from its current location.
  3. Follow the onscreen prompts to update the software.
  4. Once the update is installed, click Start, click Shutdown, click Restart, and then click OK.
  5. Once you have rebooted, insert a Region 1 DVD into the DVD-ROM.

    NOTE: For the DVD-ROM drive to be assigned to Region 1, the first DVD you insert after performing the update must be encoded for Region 1 (most mainstream DVD movies are regionally encoded). After you have played a Region 1 DVD, you may proceed to play Non-Regionally encoded DVD's as well.

If the DVD Player does not auto-run, click Start, point to Programs, point to DVD Player, and then click DVD Player. Once you play the Region 1 DVD, your DVD-ROM drive is assigned to Region 1.

 

DELL-Cody   Date: 06/22 08:34PM

When playing your first DVD in the DVD-ROM drive, make absolutely sure that the disc is a Region 1 title, and NOT a Region 0 (or region-free) title. This is necessary to "set" the DVD-ROM drive to Region 1. NOTE: Some discs are labeled Region 1 on the case, but are in fact region-free discs, especially some music video DVDs currently in production.

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9-25: Why does WinDVD skip or repeat DVD Chapters? ( Dell-Cody )

Why does WinDVD skip or repeat DVD chapters?

Problem

Some DVD movies may exhibit the following playback problems:

Discussion

The problems may occur if the DVD is using Seamless Branching in the video stream. Seamless branching is a new method of authoring a DVD to contain additional content with out transferring the complete video multiple times to the disc. Seamless branching allows content to be removed or added on the fly to a DVD stream without the viewer knowing it is occurring. There are several different methods of implementing Seamless Branching and may require a specific DVD player to implement the particular method adopted when the movie is encoded on the DVD.

Solution

Some DVD movies come with their own DVD player software and it may be necessary to use this software when playing the disc. One example is PCFriendly. Dell™ has not validated the use of PCFriendly, or other non-Dell installed DVD players, on your system. If you encounter difficulties or problems please contact the manufacturer of the DVD player software. For more information about PCFriendly software go to: http://www.pcfriendly.com.

NOTE: Do not install PCFriendly if you have the Cinemaster Software DVD Player installed as your DVD player. If you do so, you could replace or corrupt some of the necessary files for DVD playback.

The following list includes titles that may have adopted the Seamless Branching method of DVD playback:

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9-26: DVD- Video Streams did not render properly

When I try to play a DVD with the Microsoft® Windows 98® native DVD player I get a message saying that I need to have a TV connected. What causes this error message and how can I fix this?

The error message that you receive is similar to this:

The following errors have occurred:
*The following DVD-Video stream did not render properly:
- video stream.
* Windows cannot show the DVD title on the monitor because the video port in your computer is not working correctly. You need to have a TV connected to your computer.
(Error: there is not enough Video Memory at this display resolution and number of colors. Reducing resolution might help.)
Do you want to continue?
YES NO

Selecting "Yes" will start to play the DVD title but not display anything on the screen. You will hear audio but see no picture. This error is basically saying that the Windows 98 DVD player is unable to use your video card or monitor to display the DVD output and to connect a TV to be able see the DVD playback.

NOTE: The Cinemaster® II DVD decoder card does not have a video output jack to connect a TV.

A number of different things can cause this error. This is a list of the most common causes:

There are other items related to the video card or monitor that could cause this problem:

After these items are set up correctly, then you should no longer get the error message.

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