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Section 5: Forum News
  1. NEC & HP9100i combination
  2. Notice on DVD Extreme Jitter/FlashingProblems*Updated* Dell-Cody, 8-16-2000
  3. Problems Printing Jewel Case cover hpfxDRO.DRV error (2 solutions)
  4. Find some of the latest updates for Adaptec's Software
  5. Attention All Dell DVD/Samsung **Read** 2-13-2001
  6. CD/DVD media reading problem. 05-09-2001
  7. Home Theater Forum Aspect Ratio FAQ
  8. How do I enter the BIOS | COMOS | Setup or System Setup on my Dell Computer? (TT1012573)
  9. How to Install Intel 810 chipset drivers?
  10. How to Install Intel Security Driver for Windows 98 or Windows NT?
  11. Forum Issues (Author: Dell-Karell C.)
  12. Dell`s FAQ, DVD, CD/RW, CD-ROM (Author:Dell-Cody)

This Section usually contains information from Dell-Moderators

** Samsung Issue from Dell-Cody **

 

 

 

 


5-0-1: NEC & HP 9100i combination ( submitted by Kevin B. Gray )

Kevin has been working on the best set-up for the combination of his NEC CD-ROM and HP 9100i. Below is his findings:

Theory 1
The NEC 1901A IDE CD-ROM drive MUST be set up as MASTER. -

Test 1. The NEC stalled the boot-up in at least 3/4 of the 20+ attempts with it as slave. (I tried it in both positions on the cable about an equal number of times)

Test 2. The NEC never stalled the boot-up in more than 10+ attempts. (It is set up on the farthest connector. I didn't think position mattered after Test 1).

When the NEC stalls the boot-up, it's for about 30 seconds then the boot continues. (BIOS confused?) Although it may work as slave, does anyone want to wait this long?

Theory 2
The HP 9100i CD-RW is not set up correctly in the BIOS on [Auto]. - (using BIOS A13 by-the-way)

It gets set up with Transfer Mode: [FPIO 4/DMA 2] and [Ultra DMA: Mode 2]. The proper settings are Transfer Mode: [Fast PIO 3] and Ultra DMA: [Disabled].

FYI** HP does suggest the setting to be PIO 3 for the 9100i, I found this on their site, but ordinarily you do not have to worry about the transfer mode. Your PC should automatically use the fastest mode available without your intervention. For a little background see Section 8-5  (Predator)

Kevin's Solution:

1. Remove the CD drive(s) in Device Manager first. (As a precaution. I'm unsure whether or not this matters.)

2. The NEC 1901A IDE CD-ROM must be set up as MASTER. (In this situation, the HP is set up as slave. I attached my audio cable to the NEC so I can listen to CDs while I burn other things).

3. The BIOS settings should be as follows:
NEC [Auto] (detects fine)
HP [CD-ROM]
Multi-Section Transfers: [Disabled]
LBA Mode Control: [Disabled]
Transfer Mode: [Fast PIO 3]
Ultra DMA: [Disabled]

4. The CD drives should be visible in Device Manager in Windows upon start. DMA MUST be turned ON for the NEC. DMA MUST be turned OFF for the HP. Turn OFF the HP DMA first. Then, to get the DMA to stay on for the NEC, keep setting and applying it until Windows prompts for a shut-down. (two times every time for me) Upon restart, make sure DMA is OFF for the HP and ON for the NEC.
(Reversal of DMA happens whenever master and slave are switched).

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5-0-2: Notice on DVD EXTREME JITTER/FLASHING PROBLEMS*Updated* Dell-Cody, 8-16-2000

Author:DELL-Cody   Date: 08/15 08:06PM

 

This post is a request for information from customers experiencing this problem. I would like to thank the customers who have posted in previous threads regarding this particular problem (as they have provided valuable information towards solving the problem), and that your concerns have been noted.

For those customers and others experiencing extremely shaky and/or flashing DVD playback (intermittent in some cases), please perform the troubleshooting steps listed below (if applicable). If the problem is resolved at some point during the troubleshooting, please post a reply and detail where the problem disappeared. If the problem has not been resolved, please post a reply with the following information:

  1. Are all DVD movies that you play affected by this problem?
  2. Has there been any recent additions to the system, including printers, scanners, or software (such as Norton Antivirus updates or the PCFriendly DVD software)?
  3. Does the DVDROM drive work normally otherwise with data and/or audio CDs?


Troubleshooting steps:

Disable currently running applications that may be interfering.

Make sure when the DVD player is running that it is not being affected by external programs. To shut down active applications press [Ctrl-Alt-Del] to bring up the Close Program window, which will display a list of running programs. You will need to select each one in turn and press the 'End Task' button at the bottom. However, leave the item 'Explorer' and 'Systray' running, as they are necessary for Windows to operate. As you shut each of the programs down, you will need to bring the Close Program window back by pressing [Ctrl-Alt-Del] again. As you progress through this post, you should test DVD playback multiple times. It is important to perform the previous steps before every test to ensure other programs do not interfere with the test, as applications will restart after bootup.

Try using several different DVDs to make sure that an issue with a specific DVD is not causing the problem.

Disable Autorun.

To do this:
Go to Start | Settings | Control Panel | System - under the Device Manager tab.
Open CD-ROM, then double click on the CD-ROM device.
Click on Settings at the top.
Remove the check mark next to 'Auto-Insert notification'.
Click OK and close out of the Device Manager.
Shutdown and restart your system.

Then try manually starting the DVD player instead of using the Autorun to play DVD movies. Some third party players may need this feature disabled.

Install the latest DirectX drivers.

The latest 8.0a drivers are not shipped with Windows 98. They can be downloaded here.

If you have an NVIDIA-based graphics card, try the latest Dell-validated video driver, available on the File Library here.

Make sure that your resolution is completely compatible with the DVD player software.Go to START | SETTINGS | CONTROL PANEL | DISPLAY | Settings, and set your Display Area to 800x600, and your colors to 16-bit (also referred to as High Color).

Reinstall the DVD decoding software

a. Uninstall all DVD decoding software. Go to START | SETTINGS | CONTROL PANEL | Add/Remove Programs and uninstall any item containing the words 'dvd', 'pcfriendly', and/or 'cinemaster'. If the system asks if you should remove a shared file click the 'yes to all' button and then 'yes' to approve it. After completing this, go to the Windows Setup tab under the same Add/Remove Programs window. Double-click on the Multimedia section to open it, and ensure that the DVD Player box is UNchecked, then click OK twice.

b. Reboot your computer to save the changes.

c. If your system came with Cinemaster DVD decoding software, insert the Cinemaster CD that came bundled with your computer, and double click on the CD icon under My Computer to reinstall the software. If you wish to use the Windows 98 native DVD player, go back to the Multimedia tab within the Windows Setup tab of Add/Remove Programs, recheck the DVD Player box, and click OK twice.

Disable any screen savers by visiting the screen saver tab under the display icon in control panel. Also try disabling Advanced Power Management by visiting the Power Management icon in Control Panel and setting all options to Never. If these changes work, you may need to leave these changes in place, or change them as needed for playing DVDs.

If you still have problems, in order to make sure software is not causing the issue, restart the computer and hold down the CTRL key at the very beginning of the system bootup sequence and keep it held until you get the Windows 98 Startup Menu. At this screen, choose option 3 and hit Enter to get into Safe Mode. When a dialog box appears describing Safe Mode, click OK and the desktop will appear at 16 colors, 640x480 resolution. Click START | SETTINGS | CONTROL PANEL | SYSTEM | Device Manager and double click Display Adapters. Remove the display adapter listed, then click Close. Go back to the MSCONFIG program and remove the checks from in front of SYSTEM.INI, WIN.INI, and the Load Startup Group Items boxes, then click OK and restart when prompted. Windows 98 should reboot and redetect your video card, reboot again, then come back to the desktop with the default color settings. Test DVD playback at this point.

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5-0-3: Problems Printing Jewel Case cover - hpf9xDO.DRV error (2 solutions)

"CD Jewel has cause an error in hpf9xDRO.DRV." every time I try to print jewel case.

(1)

Author: DELL-Cody 

You should download the latest update for Adaptec Jewel Case Creator, which can be found here (filename JCC_V102_UP.EXE).

(2)

Author: DELL-Jesse


Install a second printer using the Printer Wizard in Windows. Install an HP Deskjet 850C. When printing labels from the Jewel Case Creator, switch to the HP Deskjet 850C printer.

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5-0-4: Find some of the latest updates for Adaptec's Software

This site was recommended from Cody

follow the link - - - >  http://www.roxio.com/en/jhtml/support/webcheckup.jhtml

Adaptec's ECD Version 4.03

Roxio`s version history page: http://www.roxio.com/en/support/ecdc/ecdc4vhist.html#4.03

Fixes

Fixes a bug which prevented 16x recording on some recorders.

Fixes a bug in which, in Windows 2000 with some USB recorders, Easy CD Creator would sometimes hang, or the recorder disappear from the system, when Creator is launched.

Adds support for many new recorders, see the Recorder Support database for details.

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5-0-5: Attention All Dell DVD/Samsung **Read** 2-13-2001

Author: Dell-Cody Date: 02/13/2001 05:34PM

Here are the usual recommended troubleshooting steps for this problem, should someone reading this thread require them:

  1. Reseat the flat gray cable and the 4-wire power cable connected to the back of the CDROM drive. Just power off the system, unplug it, and open the case. Then remove and replace each connector one at a time, making sure they are firmly seating in the sockets. Then replace the cover, plug the computer in, and restart to see if this helps the issue.

  2. Check the START | SETTINGS | CONTROL PANEL | SYSTEM | Performance and see if the File System and Virtual Memory are set to 32-bit. If the performance is not 32-bit you may have a boot-sector virus.

  3. Boot into Safe Mode and go to START | SETTINGS | CONTROL PANEL | SYSTEM | Device Manager. If there is an Other Devices category, double click it and remove all devices listed underneath this category. If there is a CDROM category, open it and remove any devices listed there, as well. Click Close, restart the computer, and allow Windows to reinstall any necessary drivers.

  4. Try eliminating programs starting up in the background that could be causing problems or conflicts. Go to START | RUN, and in the Open box type "MSCONFIG" and click OK. Click the Startup tab, and remove the checks to nonessential programs, or programs that you do not use normally. Click OK, and restart when prompted. You can continue removing items (except for ScanRegistry, LoadPowerProfile, and SystemTray) until the problem clears up.

  5. As a last resort, try updating the drive with the latest Dell-validated firmware, available here.

If these steps do not help, you should contact Dell technical support via email or by phone at 1-800-624-9896 and, after performing any necessary diagnostics, request a replacement drive, if within warranty.

 

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5-0-6: CD/DVD media reading problem. (Author: Dell-Cody)

Author: Dell-Cody

Date: 7-11-2001 05:56 PM

Please try the following steps to attempt to resolve your CD/DVD media reading problem:

  1. Boot the system into Safe Mode.

  2. Go to Start, Settings, Control Panel, and double-click Add/Remove Programs. Find the entries for any Adaptec or Roxio products related to Easy CD Creator and DirectCD, and remove them all.

  3. Once the above applications are removed, close Add/Remove Programs, and click Start, Find and Files or Folders. Click the Name and Location tab.

  4. In the Named field, type the name of one of the device driver files listed below.

     

  5. In the Look in field, select your hard drive from the drop-down box.

  6. Click Find Now.

  7. Once found, right-click the driver and select Rename. Change the .VXD or .DLL extension by typing .OLD or .BAK in the extension's place.

  8. Continue using steps 4 through 7 above to rename all of the device driver files listed.

  9. When you are done renaming all of the files, reboot your system, allow it to boot normally, and check the functionality of your optical drive.

If you still have problems, try updating your ASPI layer to the most recent version available (regardless of the caution message, in your case), which can be found at the following link:

ASPI layer version 4.60 (1021)

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5-0-7: Home Theater Forum Aspect Ratio FAQ ( from Dell-Cody )

A very good link supplied by Dell-Cody on Home Theater Forum Aspect Ratio FAQ

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5-0-8: How do I enter the BIOS | COMOS | Setup or System Setup on my Dell Computer? (TT1012573)

 

How do I enter the BIOS, CMOS, Setup, or System Setup on my Dell™ computer?

 

NOTICE: Adjusting the BIOS settings incorrectly can cause the system or peripherals to operate incorrectly. Please consult your User Guide or the Support Your Dell section of the Dell Web site prior to adjusting these settings.

All Dell systems should prompt you to perform one of the following as the system first powers up or during a reboot:

Dimension™ Systems

  • On all Pentium®-based Dimension systems (except the 8100), press the <Delete> key as the system powers up.
  • On the Dimension 8100 system, press the <F2> key as the system powers up.

OptiPlex™ Systems

  • On all Pentium-based OptiPlex systems, press the <Ctrl> + <Alt> + <Enter> keys simultaneously, or the <F2> key as the system powers up.

Latitude™ Systems

  • On all non Pentium-based Latitude™ systems, Latitude XP series systems, and Latitude C series systems with legacy BIOS revisions, press the <Fn> + <F1> keys simultaneously at any time.

    If you are running an ACPI compliant operating system such as Windows® 2000 or Windows Millennium Edition (Me), press the <Fn> + <F1> keys simultaneously as the system powers up.

  • On all Latitude C series systems with the most current BIOS revisions, and the Latitude LT, LS, or LM systems, press the <F2> key as the system powers up.

Inspiron™ Systems

  • On all Inspiron™ systems, press the <F2> key as the system powers up.

PowerEdge™ Systems

  • On all Pentium-based PowerEdge™ servers, press the <F2> key as the system powers up.

Precision™ Systems

  • On all Pentium-based Precision™ workstations, press the <F2> key as the system powers up.

486 Systems

  • On Intel® 486-based systems (except the 486SX/_Rev1, V486DX/_Rev1, V486SX/_Rev2 and V486DX/), press the <Ctrl> + <Alt> + <Enter> keys simultaneously as the system powers up.
  • On the 486SX/_Rev1, V486DX/_Rev1, V486SX/_Rev2 and V486DX/ systems press the <Delete> key as the system powers up.

286 and 386 Systems

  • On all 286 and 386 systems, press the <Ctrl> + <Alt> + <Enter> keys simultaneously as the system powers up.

 

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5-0-9: How to Install Intel 810 chipset drivers?(Credit: The  NameK)

This article is a little too long to post here so please follow the link below-->

How do I install the Intel® 810 chipset drivers on the Dimension™ L series computer for Windows® 98 from the Dell Dimension™ ResourceCD™?

5-0-10: How to Install Intel Security Driver for Windows 98 or Windows NT? (Credit: The NameK)

This article is a little too long to post here so please follow the link below-->

How do I install the Intel® Security Driver for Windows® 98 or Windows NT® Workstation 4.0 on my Dell™ Dimension™ system?

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5-0-11: Forum Issues (Author; Dell-Karell C.)

To all, I have had to delete many post for using profanity or profane words with substitute characters in them. This is a clear violation of the Dell Community Terms of Service, and the post have to be deleted. By using substitute characters, you are deliberately bypassing the smut filter and saying that you do not care about the forum rules or policies. Please adhere to the Terms of Service so your valuable opinion or information is not deleted. I understand that in some situations the only way you can express your frustration is by using profane words. There is a time and place for profanity. ( your own home ). I know your question, opinion, or information is valuable to you, so please keep it clean.

Here is a list of common reasons why posts will be deleted.

1.Using profanity or substitute characters.

2.Posting any information that deals with Hacking, Cracking, Warez, or other such info.

3.Posting any information that violates US Law, or any other laws. An example of this is posting something that violates copy write laws.

4.Flaming or attacking another forum user. (This is enforced by the moderator who monitors the board, and what they may interpret as flaming or attacking).

5.There are other reasons your post may be deleted. To get a full understanding of what is allowed on the forum please read the Terms of Service. Terms of Service can be located here. If your post is deleted please do not take it personally, we are not saying your are a bad or evil person in any way. You are more then welcome to repost the information without the offending text or violation. .. If you have any questions you can e-mail Dell_Forums@Dell.com

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5-0-12: Dell`s FAQ, DVD, CD/RW, CD-ROM (Author:Dell-Cody) date: 11-15-2002

 

Q: Why does my DVDROM drive not read CD and/or DVD media?


A:
Try a different disc of the same media type; for example, if you are having problems with a specific DVD, try a different DVD.

Ensure that the media is free of dust, smudges, or fingerprints, and has not been excessively scratched on either the upper or lower surfaces.

If the drive is recognized by the system in the System Setup (BIOS), try updating your ASPI layer within Windows to the most recent version available, which can be found at the following link:

ASPI layer version 4.60 (1021)

If that does not help or does not apply to your case, download and install the latest version of Microsoft DirectX.




Q: Why does my drive tray eject at random times, or do so multiple times in succession while the system boots?


A:
If this problem only occurs in Windows, you may want to try eliminating programs starting up in the background that could be causing problems. Go to START | RUN, and in the Open box type "MSCONFIG" and click OK. Click the option for Diagnostic Startup. Click OK, and restart when prompted.

If the drive now behaves normally, there is something running in the background that is causing the problem. Re-open MSCONFIG, select Normal Startup, then click the Startup tab and eliminate any programs from the list that you feel may be causing the problem.

Also, ensure your virus software is updated with the latest definitions, and then perform a full virus scan of your system.




Q: Why do I get an error related to "Drive in use by Roxio DirectCD kernel" when I attempt to burn a CD?


A:
The disc currently in the drive has previously been formatted with Roxio DirectCD. If you wish to create a layout within Easy CD Creator and burn that layout, you must use a blank, unformatted disc.




Q: What is a "buffer underrun," and how do I resolve the problem?


A:
Here are two Dell Knowledge Base articles that contain troubleshooting suggestions that may help correct your problem(s):

Why do I receive buffer underrun errors while writing to a CD with my CD-RW drive?

How to Increase the Success Rate of Creating a CD With Your CD-RW Drive

Also, if the source CD is copy-protected, it may not be possible to make a full working copy of that disc with any software or drive.




Q: Where are the drivers for my DVDROM and/or CD-RW drives?


A:
There are no specific drivers for your optical drive(s), as the basic functions are handled natively by the operating system.

If you have a CD-RW drive, you will need to install the Adaptec/Roxio Easy CD Creator software package in order to write to CD-R/RW media.

If you have a DVDROM drive, you will need to install the appropriate DVD decoder software package in order to view DVD movies with your system. Such packages include Ravisent Cinemaster, Intervideo WinDVD, and CyberLink PowerDVD.

The above software packages can either be found on their respective CD media, or on the Dell Backup CD.

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