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Easy CD Creator page 4 (per Adaptec)

 

Please Read the Notice below

Section 43: Easy CD Creator, page 4
  1. Easy CD Creator stops responding before displaying a CD Layout window. (000725-0002)
  2. Problems installing Easy CD Creator under Windows 2000 upgrade. (000421-0000)
  3. Standard troubleshooting for Easy CD Creator under Windows 2000. (000719-0001)
  4. 'Engine Initialization Failed' when trying to open Easy CD Creator. (990419-0008)
  5. After installing EZ CD Creator 4 Windows will not load in Normal Mode. (991223-0000)
  6. How can I access previous sessions on my multi-session CD? (990416-0019)
  7. Installed Media Player 7 and now I am having problems with my CD Drives. (000726-0003)
  8. I am getting an 'Insufficient Resources' error. How can I resolve this? (990419-0009)
  9. Sony CDU928E IDE CDR buffer underruns and other errors. (991215-0001)
  10. Memorex CDRW-6424 not recognized by Easy CD 4.0 (000523-0000)
  11. I am getting Buffer Underrun error message. (990419-0002)

 

 

Roxio`s site as well as many on the net are continuing to change daily, update, move, merge, etc...

Keeping the links active is difficult and many of the articles I have here are for the earlier versions of the software. I will keep them listed for archive purposes, if you find dead links, my apologies but more than likely they are gone for good.

http://www.roxio.com/enu/support/default.html

Sec 43-1: Easy CD Creator stops responding before displaying a CD Layout window. ( Article 000725-0002)

Easy CD Creator stops responding before displaying a CD Layout window. (Article Number 000725-0002)

Description:
When starting Easy CD Creator and choosing the type of CD you are trying to create from the menu (e.g. Data-> Data CD, Audio ->Audio CD), the program may stop responding before or after displaying the splash screen with version information.



This information applies to the following product(s):

- Easy CD Creator Deluxe 4x Suite - Easy CD Creator 4, Standard or Deluxe Editions

This information applies to the following Operating System(s):
- Windows 95/98
- Windows NT 4.0
- Windows 2000



Solution:
This behavior may be observed if your CDROM, CDR/RW or DVD drives may be connected to an add-in UDMA Ultra 66 controller. Such controllers may not allow for disabling of DMA bus mastering and the setting may be enabled by default.

To resolve the issue, disconnect your CD drives from the UDMA 66 controller and connect them to the onboard IDE controller instead. Even if the onboard IDE controller supports UDMA 66, it may allow you to control the DMA settings either through software or the motherboard bios. Please consult your system documentation on information about disabling DMA bus mastering.


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 07/25/2000 08:54 AM Article Number: 000725-0002
Category: Troubleshooting / Error Messages Date Updated: 07/26/2000 10:31 AM    

 

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43-2: Problems installing Easy CD Creator under Windows 2000 upgrade... (Article Number 000421-0000)

Description:

I'm having problems installing Easy CD Creator 4.02 on a system that I've upgraded to Windows 2000. How can I resolve this?

This information applies to the following product(s):

- Easy CD Creator Deluxe 4.02 Suite

This information applies to the following Operating System(s):

- Windows 2000


Solution:

We only recommend that you install and use Easy CD Creator under a clean installation of Windows 2000 - not the upgrade from Windows 95, 98, or NT.

Please see the following ASK articles for more details:

Which versions of Windows 2000 are supported for use with Easy CD Creator? (Article #000421-0001)

Are Easy CD Creator, DirectCD, and TakeTwo compatible with Windows 2000? (Article #000217-0000)


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 04/21/2000 09:45 AM Article Number: 000421-0000
Category: Configuration / Installation Date Updated: 05/05/2000 01:56 PM    

 

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43-3: Standard troubleshooting for Easy CD Creator under Windows 2000 (Article Number 000719-0001)

Description:

What are the standard troubleshooting steps for Easy CD Creator under Windows 2000?

This information applies to the following product(s):

  • Easy CD Creator Deluxe 4.x Suite – Easy CD Creator Deluxe, CD Copier Deluxe, CD Spin Doctor, Direct CD, TakeTwo, Jewel Case Creator, Web CheckUp, Session Selector, Sound Editor, Video CD Creator, Photo Relay

This information applies to the following Operating System(s):

  • Windows 2000


Standard troubleshooting for Easy CD Creator under Windows 2000

  1. Installation and Version of Easy CD Creator
  2. System Environment
  3. Input / Output (I/O)
  4. CD Recorder and Media

  1. Installation and Version of the CD recording software:

    1. Before installing Easy CD Creator:
      1. Make sure that version of Easy CD Creator software is supported in Windows 2000. For version compatibility, please visit http://www.adaptec.com/support/faqs/cdrecos.html. Please note that only clean installations of Windows 2000 Professional are supported.
      2. Make sure you are logged in as the Administrator of the local machine (that is, the setup Administrator account not a network Administrator or user with Administrative rights)
      3. Uninstall all other CD recording software from your system using the "Add / Remove Software" control panel or the "Uninstall" document included with the particular program. This includes previous versions of Easy CD Creator and / or DirectCD. If you previously had installed and/or removed an older version of Easy CD Creator from the system, search your hard drives for a file named CDR4VSD.SYS and rename it to CDR4VSD.OLD prior to attempting to install.
      4. If you have already installed Easy CD Creator with other recording software on your system, then remove all of the CD recording packages (including Easy CD Creator) and then re-install Easy CD Creator.
      5. If you have a virus scanner installed in your system, please verify with the respective manufacturer that the specific version is supported in Windows 2000 and disable it prior to installing Easy CD Creator.
    2. Once you have installed Easy CD Creator, make sure that you update it to the current version. You can check the version you have installed on your system by opening Easy CD Creator and selecting "About Easy CD Creator" in the "Help" menu.

      You can download the latest updates for all versions of Easy CD Creator at the " Updates & Upgrades for Adaptec CD-R Software" page at the following URL:

      http://www.roxio.com/en/support/

      Top of page


  2. System Environment:

    1. Make sure you are logged in as the Administrator of the local machine (i.e., the setup Administrator account - not a network Administrator or user with Administrator rights)
    2. Verify that your version of Windows 2000 is current. To verify which version you have installed on your system, go to "Start," select "Run," type "winver" and then click "Ok." A dialog window should appear that shows the build and service pack that is currently installed.
    3. Verify that there are no other programs are running when you attempt to use Easy CD Creator:
      1. Close all programs that appear in your Task Bar
      2. Close all programs that appear as icons in your System Tray (usually found in the lower right hand corner of your screen)
      3. Open "Task Manager" and verify that no programs are listed in the "Applications" tab. If there are any programs listed, then highlight each program one at a time and click the "End Task" button. Repeat this process until there are no applications listed.

        Some tasks may not respond immediately - you will need to wait until they give you the message "Program not responding" at which time you should click on the "End Task" button.

        Please Note: To open "Task Manager," either right click on your Task Bar and select "Task Manager" from the pop-up menu or press [CTRL]+[ALT]+[DEL] and select "Task Manager" from the "Windows Security" dialog box. Do not press [CTRL]+[ALT]+[DEL] twice in a row or while the "Task Manager" window is open - this gives the command to restart your system.

      4. These steps must be repeated every time you reboot because the background programs load into memory during the boot sequence.
    4. Defragment your hard disks and check them for errors regularly. (Double-click the My Computer icon on the desktop and right click on your hard disk drives. Choose the Tools tab and select Check Now for Error checking and Defragment now for defragmentation.
    5. Update the BIOS and driver for your video card (also called display adapter). Check with the manufacturer for details on how to check your current version and how to upgrade if necessary.

      If you're having problems using the current driver from the manufacturer, then try using the "Standard VGA" driver provided by Microsoft. Also try setting your display settings for a standard 800 x 600 resolution (or 640 x 480 if you're using a small screen) at 256 colors.

    6. Update the CMOS / BIOS of your motherboard to the current version. Check with the manufacturer for details on how to check your current version and how to upgrade if necessary.

      Top of page


  3. I/O (Input / Output):

    All CD recorders connect to the motherboard through some sort of I/O connection (that is, a path along which data travels to and from the recorder). Different troubleshooting techniques apply to each specific I/O connection type:

    1. If you're using a SCSI recorder or other SCSI source devices, then please see the following A.S.K. article:

      How do I set up my SCSI card and devices properly for CD recording? - 990416-0022

    2. If you're using an IDE / ATAPI recorder or other IDE source devices, then:
      1. Verify that all of your IDE devices are connected with known good cables and that the jumpers on each device are properly configured (check with the device manufacturer for details about jumper configurations).
      2. Disable DMA (Direct Memory Access) so that the IDE Chipset on your motherboard is functioning in Standard Single or Dual FIFO Mode. DMA can cause many problems in the recording process since it allows the Operating System to thread disk read and write operations. In Standard Single or Dual FIFO mode the IDE chipset cannot be interrupted by the Operating System before it completes a read or write operation - it is a non-threaded operation.

        To disable DMA under Windows 2000 Click Administrative Tools, and then click Computer Management. Click System Tools, and then click Device Manager. Expand IDE ATA/ATAPI Controllers. Click the specific controller for which you want to configure DMA/PIO settings. Click the Advanced Settings tab. In the Transfer Mode box, click on PIO Only.

      3. If your recorder or other IDE / ATAPI source devices are connected to an add-on UltraDMA 66 controller, then try connecting them to the IDE controller on the motherboard.
    3. If you're using a Parallel recorder, then:
      1. Verify that the Parallel Port mode is configured properly in your motherboard CMOS / BIOS setup utility (check with the manufacturer of your recorder for details on how to verify the proper mode and how to change it if necessary)
      2. Verify that you have the current Parallel to SCSI or IDE / ATAPI converter installed for your recorder (check with the manufacturer for details on how to verify the driver version and how to update if necessary)
      3. Disconnect all Parallel devices other than the recorder to ensure that they are not interfering with the recording process (Printers, Scanners, etc,…)
    4. If you're using a USB recorder, then:
      1. Verify that the USB to ATAPI / SCSI driver for your USB recorder is current - this can be found under the SCSI / Raid Controllers category in your Device Manager (check with the manufacturer for details on how to verify the driver version and how to update if necessary).
      2. Verify that your USB drivers are current, and are supported under Windows 2000.
      3. Verify that your USB recorder is connected with a known good cable.
      4. If you're USB recorder is connected through a USB Hub or extension cable, then try connecting it directly to one of the USB ports on your computer

        Top of page


    5. CD Recorder and Media:

      1. Verify that the firmware on you're recorder is current. To check which firmware your recorder currently has:
        1. If Easy CD Creator is installed, you can check the current firmware by opening the program and choosing Tools->CD Drive Properties. If Adaptec DirectCD is installed, right-click on the Direct CD icon in the lower right hand corner of the screen and choose Properties, then click on the Settings tab.

        Once you have noted the firmware version for your recorder, check with the manufacturer to verify that it is current. If it is not current, you should update to the current version. See the following URL for a list of device manufacturers and how to contact them:

        http://www.adaptec.com/adaptec/partners/cdrec.htmll

      2. If you are having difficulty recording with any one specific brand of media, then make sure you try one or two other quality name brands of media to ensure it's not an issue with a specific brand or type media.

        The media (both CDR and CDRW) must support the recording speed you choose. For example: if you record at 8x, then the media must be rated for 8x recording.

        Top of page


    Related information:

    See the following ASK articles for more information about Easy CD Creator and Windows 95, Windows 98 and Windows NT:


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 07/19/2000 02:05 PM Article Number: 000719-0001
Category: Configuration / Installation Date Updated: 08/04/2000 10:47 AM    

 

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43-4" 'Engine Initialization Failed' when trying to open Easy CD Creator... (Article Number 990419-0008)

Description:

An 'Engine Initialization Failed' error message occurs every time I try to open Easy CD Creator. How can I resolve this?

This information applies to the following product(s):

- Easy CD Creator Deluxe 4.x Suite - Easy CD Creator Deluxe

This information applies to the following Operating System(s):

- Windows 95
- Windows 98
- Windows NT 4

Solution:

An "…Engine Initialization…" error indicates that the Easy CD Creator "engine" could not be started. This error may occur when components of Easy CD Creator are not properly installed. To resolve this error reboot and install Easy CD Creator a second time (i.e., over the existing installation).

If the error persists, then uninstall Easy CD Creator completely and re-install Microsoft Internet Explorer 5 from the Easy CD Creator Installation CD. The IE 5 installer can be found in the "\Disk1\IE5\Enu" directory. After the installation of IE 5 is complete, then reboot and install Easy CD Creator.

Prior to installing you should verify that the only program running when you attempt to install and / or use Easy CD Creator is "Explorer" itself. This can be accomplished in Windows 95 and 98 through Microsoft's "Close Program" window:

  1. Close all programs that appear in your Task Bar
  2. Close all programs that appear as icons in your System Tray (usually found in the lower right hand corner of your screen)
  3. When no programs appear in your Task Bar, press [CTRL]+[ALT]+[DEL] together to bring up the Windows "Task Manager" (or "Close Program" window) and verify that only "Explorer" is running. If there are any other tasks in the list, then highlight each task one at a time and click the "End Task" button. Each time you end a task the "Close Program" window will disappear and you'll need to press [CTRL]+[ALT]+[DEL] together to bring it up again.

    Some tasks may not respond immediately - you'll need to wait until they give you the message "Program not responding" at which time you should click on the "End Task" button.

For more detailed instructions relative to 95, 98, or NT please see the following ASK articles:


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 04/19/1999 12:45 PM Article Number: 990419-0008
Category: Troubleshooting / Error Messages Date Updated: 02/15/2000 01:37 PM    

 

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43-5: After installing EZ CD Creator 4 Windows will not load in Normal Mode... (Article Number 991223-0000)

Description:

After installing EZ CD Creator 4 and rebooting the system Windows 95 / 98 may stop responding while loading and / or may display a blue screen indicating that an exception error has occurred. From this point on, Windows will only start into Safe Mode. How can I resolve this?

This information applies to the following products:

- Easy CD Creator Deluxe 4.x Suite - Easy CD Creator Deluxe

This information applies to the following Operating System(s):

- Windows 98
- Windows 95

Solution:

These symptoms are characteristic of a driver conflict between Easy CD Creator and other software components and / or drivers installed on your system. Many new Compaq systems have preinstalled the CeQuadrat software for cd writing, Just Write and Packet Cd. This is not the only manufacturer to do so, but probably the most notable at this time. We have always recommended that you uninstall all other CD Recording software (including both OEM and older versions of Easy CD Creator) on your system prior to installing EZ CD Creator 4.

  1. If your computer only starts up in Safe Mode, then go to "Start" - "Settings" - "Control Panel" and then open the "Add/Remove Programs" control panel. If your list of installed programs includes products from CeQuadrat (such as JustBurn! , JustAudio!, WinOnCD or PacketCD), NTI, Nero, CD Writer Plus from HP, HotBurn, IntstantWrite, InstantCD or any other recording software package that came with the CD recorder, then uninstall ALL of these items.

    [Please note: During the uninstall process you may be asked whether you would like to keep or remove shared files (e.g. C2ASPI.VXD). These shared files must be removed.]

  2. Rename the following .vxd files found in the C:\Windows\System\Iosubsys\ directory:
    • scsi1hlp.vxd - rename to scsi1hlp.old
    • c2*.vxd - any vxd file which starts with "c2" should also be renamed to c2*.old
    • atapchng.vxd - rename to atapchng.old (only if you do not have an IDE / ATAPI CD ROM multi-disc changer)
    • necatapi.vxd - rename to necatapi.old (only if you do not have an NEC IDE CD ROM)
    • torisan3.vxd - rename to torisan3.old (only if you do not have a Torisan brand CD ROM 3-disc changer)
  3. Once all the steps have been completed restart the computer - it should now boot in Normal Mode
  4. If for some reason the system still boots into Safe Mode, then you will need to:


Product: Easy CD Creator Sub-Product: Unspecified Date Created: 12/23/1999 09:02 AM Article Number: 991223-0000
Category: Troubleshooting / Error Messages Date Updated: 01/05/2000 09:02 AM    

 

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43-6: How can I access previous sessions on my multi-session CD? (Article Number 990416-0019)

Description:

When I browse my multi-session CD in Windows Explorer or My Computer I only see the data from the last time I recorded to the disc. Where is the data that I previously recorded to the disc and how can I access it?

This information applies to the following product(s):

- Easy CD Creator Deluxe 3.x Suite - Easy CD Creator Deluxe 3.x
- Easy CD Creator Deluxe 4x Suite - Easy CD Creator Deluxe 4.x

This information applies to the following Operating System(s):

- Windows 95
- Windows 98
- Windows NT 4

Solution:

By default both Easy CD Creator 3.x and 4.x "automatically import" or link the previous session when recording the 2nd and subsequent session(s) to a multi-session CD. This means that you should be able to access the data from any of the sessions you've recorded on a multi-session CD when you browse the CD with Windows Explorer. If you're not able to access the data from previous session(s) in Windows Explorer, then the default setting was most likely changed.

A special utility called "Session Selector" is included with both Easy CD Creator Deluxe 3.x and 4.x that allows you to select which particular session (from a multi-session CD) you want to be displayed or active in Windows Explorer. Once you specify the session you want to be active, you can then use Windows Explorer to copy the data from that particular session to your hard drive. Once copied to your hard drive, the data can then be re-recorded to a new CD. Here are the steps:

  1. Insert the multi-session CD into your CDR / CDRW drive
  2. Open Session Selector
    • Easy CD Creator 3.x - Start Menu - Programs - Adaptec Easy CD Creator - Advanced Features - Session Selector
    • Easy CD Creator 4.x - Start Menu - Programs - Adaptec Easy CD Creator 4 - Features - Session Selector
  3. Select the CDR / CDRW drive containing the multi-session CD under My Computer in the left side of the Session Selector window
    • The list of sessions on the multi-session CD appears in the right side of the Session Selector window
    • The CDR / CDRW drive letter appears next to the active session on the CD
  4. Select the session that you want to access
  5. Select "Activate Session" from the "Tools" menu - the CDR / CDRW drive letter should now appears next to the session you selected indicating the session is "Active" and it's contents will be displayed in Windows Explorer

    (Note: The last session on the disc is always the default session "activated" and displayed by Windows Explorer)

  6. Select "Explorer" from the Tools menu
    • The Session Selector activates the session, opens Windows Explorer, and displays the contents of the active session in the Explorer window
    • You can use standard Windows Explorer commands to open, view, and close files and folders in the session
  7. In Explorer, copy the data from the previous session to your hard drive
  8. You can now re-record this information to a new CDR / CDRW disc


If you're using an OEM version of Easy CD Creator and don't have the Session Selector utility, then you can attempt to retrieve your data from a previous session(s) by using the "Import Session" command from the "Disc" menu. This process will work only if the multi-session CD is open and there is sufficient free space on it to create a new session (roughly 15-30 MB). Here are the steps:

  1. Insert the multi-session CD into your CDR / CDRW drive
  2. Copy all of the data from the current session to your hard drive (this will serve as your ONLY backup since you will not be able to access the data after making changes to the disc)
  3. Open Easy CD Creator
  4. Select "Import Session" from the "Disc" menu
  5. Select the second to the last session (assuming the session was linked to all previous sessions). For example:
    • If you see 5 sessions in the "Import Session" window, then select session number 4
    • If you see 9 sessions in the "Import Session" window, then select session number 8
  6. In the CD Layout, verify that all of the data you wish to access (excluding the current session that you've backed up to your hard drive) is in the layout
  7. Do not add any files or folders to what you see in the layout
  8. Select "Create CD" from the "File" menu
  9. Once the CD is written, you should now be able to access the data from Windows Explorer
Product: Easy CD Creator Sub-Product: Unspecified Date Created: 04/16/1999 12:00 PM Article Number: 990416-0019
Category: Troubleshooting / Error Messages Date Updated: 06/08/2001 02:14 PM    

 

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43-7: Installed Media Player 7 and now I am having problems with my CD Drives. (Article Number 000726-0003)

Description:

I just installed Windows Media Player 7 and I am having several problems:

- My CDrom drives just are not seen by Windows 2000.
- DirectCD just doesn't see the CD Recorder anymore.
- Problems with my CD Drives that I was not having previous to installing the Media Player 7.

This information applies to the following product(s):

- Easy CD Creator 4.02 Standard or Deluxe
- Windows Media Player 7

This information applies to the following Operating System(s):

- Windows 2000

Solution:

The reason behind this issue is that one of Adaptec's registry entries gets damaged on the install of Media Player 7. There are two fixes for this issue.

If you have not yet installed Windows Media Player 7 with the Free Adaptec CD Burning Plug-in and are considering doing so, we suggest uninstalling all Adaptec recording software first and then installing Windows Media Player 7, followed by Easy CD Creator and Direct CD.

Option 1 -
Uninstall all Easy CD Creator and components (Take two, DirectCD). You can do this by going into CONTROL PANEL and then into ADD/REMOVE PROGRAMS. Selecting the desired program, and pressing the REMOVE button.

Do not remove the Windows Media Player 7

Once all are uninstalled, restart computer, then reinstall Easy CD Creator (DirectCD and Take Two if you also want these) and everything should be working again.

Option 2 -
This fix comes in the way of a registry patch. IT IS VERY IMPORTANT THAT YOU ONLY RUN THIS PATCH IF YOU ARE HAVING THE ISSUES LISTED ABOVE.

1. Download the file from the following URL:

http://www.adaptec.com/support/downloads/no_cd_fix_dcd_wmp.reg

2. Open the directory where you saved the file
Right click on the file and select "Merge" from the pop-up menu.

3. Restart your computer.

4. Verify that you Easy CD Creator and all other programs are functioning correctly.


In both of these methods it is important that you do NOT reinstall Media Player again, as it will undo the changes that you have just performed.

 

Product: Easy CD Creator Sub-Product: Unspecified Date Created: 07/26/2000 11:18 AM Article Number: 000726-0003
Category: Troubleshooting / Error Messages Date Updated: 07/31/2000 08:09 AM    

 

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43-8: I am getting an 'Insufficient Resources' error. How can I resolve this? (Article Number 990419-0009)

Description:

I am getting an 'Insufficient Resources' error. How can I resolve this?

This information applies to the following product(s):

- Easy CD Creator Deluxe 3.x Suite - Easy CD Creator Deluxe
- Easy CD Creator Deluxe 4.x Suite - Easy CD Creator Deluxe

This information applies to the following Operating System(s):

- Windows 95
- Windows 98
- Windows NT 4

Solution:

An 'Insufficient Resources' error indicates that your system does not have the available resources necessary for Easy CD Creator to complete some operation. These resources may be in use by another program or driver.

  1. Close all programs before launching Easy CD Creator
  2. Run Scandisk and Defrag on your hard disk(s)
  3. Clean up the C: \WINDOWS\TEMP - move or delete all files from this directory
  4. Do not let the free space on you C: drive fall below 1.5 times the amount of data you wish to record
  5. Change the TEMP directory used by Easy CD Creator the root directory of the local hard disk with the most free space available. You can do this in Easy CD Creator by going to the "Tools" menu select "Options."
  6. Close out of Easy CD Creator and then open it again

Also see the following ASK articles for standard troubleshooting steps with Easy CD Creator under Windows 95, Windows 98, and Windows NT:

Product: Easy CD Creator Sub-Product: Unspecified Date Created: 04/19/1999 12:45 PM Article Number: 990419-0009
Category: Troubleshooting / Error Messages Date Updated: 11/09/1999 12:38 PM  

 

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43-9: Sony CDU928E IDE CDR buffer underruns and other errors..(Article # 991215-0001)

 

Using a Sony CDU928E IDE CDR I keep getting buffer underruns and other errors... (Article Number 991215-0001)

Description:
Using a Sony CDU928E IDE CDR I keep getting buffer underruns and other errors at all recording speeds. How can I resolve this?

This information applies to the following products:

- Easy CD Creator Deluxe 3.x Suite - Easy CD Creator Deluxe, CD Copier Deluxe, CD Spin Doctor, Video CD Creator

- Easy CD Creator Deluxe 4.x Suite - Easy CD Creator Deluxe, CD Copier Deluxe, CD Spin Doctor, Direct CD, TakeTwo, Video CD Creator

This information applies to the following Operating System(s):

- Windows 95
- Windows 98
- Windows NT 4

Solution:
In order for the Sony CDU928E to work properly (with any recording software), it must be set as the Master on the Secondary IDE channel. This information was previously documented by Sony.

Product: Easy CD Creator Sub-Product: Unspecified Date Created: 12/15/1999 12:18 PM Article Number: 991215-0001
Category: Troubleshooting / Error Messages Date Updated: 09/11/2000 11:54 AM    

 

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43-10: Memorex CDRW-6424 not recognized by Easy CD 4.0..(Article #000523-0000)

 

Memorex CDRW-6424 not recognized by Easy CD Creator 4 (Article Number 000523-0000)

Description:

Easy CD Creator 4.0, 4.01, & 4.02 do not recognize my Memorex CDRW-6424 CD recorder. The Memorex works fine as a CD reader in Windows. How can I resolve this problem.

This information applies to the following product(s):

- Easy CD Creator Standard or Deluxe 4.0, 4.01, & 4.02

This information applies to the following Operating System(s):

- Windows 95
- Windows 98
- Windows NT 4
- Windows 2000

Solution:
To resolve this issue:

  1. Verify that the CD recorder is detected and working as CD reader in the operating system (that is, in Windows Explorer / My Computer)
  2. Use the Memorex 6424 registry file from the following URL to update the Easy CD Creator registry entry:

    http://www.adaptec.com/support/downloads/memorex_6424_update.reg

  3. Open the directory where you saved the file
  4. Double click on the file (or right click on the file and select "Merge" from the pop-up menu) to apply it
  5. Reboot your system
  6. The Memorex CDRW-6424 should now be detected as a valid destination drive in Easy CD Creator

Please Note: If you have problems downloading the file by clicking on it in your browser window, then right click on the URL above and select "Save Target As..." or "Save Link As..." from the pop-up menu.

Product: Easy CD Creator Sub-Product: Unspecified Date Created: 05/23/2000 06:26 AM Article Number: 000523-0000
Category: Troubleshooting / Error Messages Date Updated: 06/15/2000 01:56 PM    

 

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43-11: I am getting Buffer Underrun error message.  (Article Number 990419-0002)

 

I am getting Buffer Underrun error message. How can I resolve this? (Article Number 990419-0002)

Description:

I am getting Buffer Underrun error message. How can I resolve this?

This information applies to the following product(s):

- Easy CD Creator Deluxe Suite 3.x
- Easy CD Creator Deluxe Suite 4.x

This information applies to the following Operating System(s):

- Windows 95
- Windows 98
- Windows NT 4

Solution:

Buffer underruns are generally caused by a number things:

  • The performance of your system
  • Size and number of the files you're recording
  • Location of the temporary directory and source files
  • Older device drivers (8 / 16 bit drivers)
  • Busmastering enabled for the IDE controllers
  • Applications / TSRs running in the background
  • Quality of recordable media

See the following ASK articles for detailed information about Easy CD Creator and each specific Microsoft operating system:

General Troubleshooting Steps:

  1. Close all running applications before launching Easy CD Creator by pressing [CTRL] + [ALT] + [DEL] and End Task on all except 'Explorer' and 'Systray.'
  2. Run both Scandisk and Defrag on the hard disk(s) (To run click on 'Start', 'Programs', 'Accessories', and 'System Tools'.)
  3. Clean Temp directory, in \WINDOWS\TEMP - move or delete all files and folders
  4. Make sure no real mode drivers are loading from CONFIG.SYS and AUTOEXEC.BAT (Rename the files to *.BAK or place a REM in front of each driver load statement)
  5. For Win 95 & Win 98 systems: go to the settings tab in Device Manager for each IDE device on your system and remove the check mark in the DMA box. For NT systems extract the program DMACHECK.EXE from the service pack disk (service pack 3,4 or 5), and run it. You will be able to disable DMA on screen.
  6. Update your video driver to current version - check with your video controller manufacturer for details
  7. Make sure the firmware on the recorder is current - most manufacturers publish the latest firmware on their web site
  8. Disable screen savers and ALL power management
  9. Do not multi-task while recording
  10. Do not record from a compressed drive
  11. Log off all network connections
  12. For Win 95 & Win 98 systems, set the following for the CD-ROM properties in Device Manager
    • In Control Panel, select 'System' icon
    • Click on the (+) on the CD-ROM
    • Highlight your recorder listed then click on 'Properties' button
    • Disable Sync Data Transfer / Enable Disconnect / Enable Auto Insert Notification on the 'Settings' tab
  13. Make sure the C: drive has plenty of free space, recommend about 1 1/2 times the amount you want to record to CD
  14. Try a different brand of recordable media, recommend blank disks with the green or blue dye coating
  15. Create a temp directory on the root of the hard drive with most space available. Change the temp directory that Easy CD Creator uses as the buffer during the record process
  16. For Win 95 & Win 98 systems - check for the following in \WINDOWS\SYSTEM\IOSUBSYS and rename if found:
    • atapchng.vxd (used by CD changers)
    • necatapi.vxd (only if you do not have a NEC brand IDE CDROM)
    • scsi1hlp.vxd
    • torisan3.vxd (used only by Torisan brand 3 CD changers)
    • There may be others loaded by various software packages that will conflict, generally from other CD writing or similar products.
  17. For Win 95 & Win 98 systems set the Optimize access pattern to 'No Read ahead', if it's already at 'No Read ahead', try setting it for 'Quad Speed' or higher:
    • In Control Panel, select 'System' icon
    • Click on 'File System' button in 'Performance' tab
    • Change the 'Optimize access pattern for' under 'CD-ROM' tab

Additional Troubleshooting for SCSI Device :

  1. Make sure your SCSI Termination is set properly:
    • Internal devices only: The device farthest from the controller and the controller must be terminated. Nothing else can be terminated.
    • External devices only: The device farthest from the controller and the controller must be terminated. Nothing else can be terminated.
    • Internal and External devices: The two devices farthest from the controller must be terminated. Nothing else can be terminated.
  2. Set the SCSI Controller to the following :

    To access Adaptec's SCSI controller setting, press [CTRL] + [A] during the boot sequence. To access non-Adaptec SCSI controller, contact your SCSI controller vendor.

    • Synchronous Negotiation = disabled
    • Wide Negotiation = disabled
    • Ultra or Fast SCSI = disabled
    • Maximum or DMA Transfer Rate = 5 MB / sec
    • Disconnection = enabled

For more information about configuring your SCSI controller and devices properly for CD recording, please see the following ASK article:

How do I set up my SCSI card and devices properly for CD recording? (REF#990416-0022)

 

Product: Easy CD Creator Sub-Product: Unspecified Date Created: 04/19/1999 08:21 AM Article Number: 990419-0002
Category: Troubleshooting / Error Messages Date Updated: 04/28/2000 08:33 AM    

 

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